Experience

PFPR Communications Ltd
• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee
• Customer Experience Manager - World of BMW UK Experience Programme

  • May 2018 - Present


QUALITEX SUPPLIES LIMITED

• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Administration Manager & Internal Area Sales Manager

  • Jul 2016 - May 2018

  A fast paced role requiring excellent communication skills and strong work ethic. I started the role as an Area Sales Administrator, and was promoted within 6 months to co-Office Manager, responsible for half of a centralised sales team. Key Responsibilities; - Day-to-day management of northern depot Sales team, providing support and training to junior staff, monitoring KPI’s, setting short-term objectives to achieve long-term targets. - Liaising with 2nd site Northern Depot Staff, regarding deliveries, stock levels, and service capability. - Working closely with fellow co-Office Manager, and Business Development Manager internally; assessing procedure to ensure efficiency and pinpoint areas for improvement. - Working with Exterior Sales Managers/Area Representatives to achieve sales targets, assess performance, and promote growth. - Reporting monthly & quarterly to Senior Management - Handling all client queries by telephone (80-100 calls per day) as well as email and fax. - Sales order & Returns Processing Show less



Stone Bridge Hair Accessories

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Operations Manager/Office Manager

  • Feb 2009 - Jul 2016

  Highly varied role that required flexibility and adaptability as key traits in order to succeed. Duties included; Small team staff management, Providing high quality customer service via multiple channels, Social media management & marketing communications, Purchasing & stock control, Seasonal forecasting and collection planning, Production of visual assets, Minor accounting and reconciliations, Events planning, and all administration of a fast moving e-commerce business. I also provided ad-hoc PA-type duties to the business owner, including calendar & diary management where needed. Show less


Royal Bank of Scotland Business
• United Kingdom
• Banking
• 700 & Above Employee
• Customer Service Representative

  • Feb 2008 - Feb 2009