Claire Marovelli
Enterprise Customer Success Manager at Huddle- Claim this Profile
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Spanish -
Topline Score
Bio
Credentials
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Huddle Certified | Huddle for Administrators
HuddleOct, 2020- Sep, 2024 -
Huddle Certified | Huddle for Company Managers
HuddleOct, 2020- Sep, 2024 -
Huddle Certified | Huddle for Workspace Managers
HuddleOct, 2020- Sep, 2024 -
200-Hour Yoga Teacher Certification
CorePower YogaAug, 2016- Sep, 2024 -
ACE Health Coach
American Council on ExerciseJun, 2016- Sep, 2024
Experience
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Huddle
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India
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Enterprise Customer Success Manager
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Dec 2019 - Present
• Manage all post-sales relationships with enterprise and corporate clients, including government agencies such as NIH, NASA, and USACE• Oversee, grow, and retain a book of business exceeding $2M• Maintain client retention through regular interactions and quarterly business reviews with administrators as well as targeted communication to end users• Uphold product expertise and educate clients through personalized trainings, enabling them to reach specific business goals • Represent the voice of customers internally to ensure client needs are met
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The Knot Worldwide
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United States
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Technology, Information and Internet
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700 & Above Employee
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Customer Success Manager
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Jun 2018 - Aug 2019
• Develop relationships with over 1200 wedding industry professionals through onboarding calls, proactive outreach and communication• Educate clients on marketing strategy, analytic data, and customer relations concepts• Facilitate all client inquiries and requests, including cancellations and account status changes• Renew accounts with thorough client communication and retention strategies• Mentor newly-hired associates to provide a seamless onboarding experience • Manage monthly metrics and quotas while volunteering time to other projects that support the Customer Success Team as a whole• Attend in-person events as a brand ambassador with current and potential advertisers
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CorePower Yoga
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Assistant Studio Manager
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Oct 2017 - Apr 2018
• Create and instruct personalized, guided yoga classes for groups and individuals• Train, instruct, manage, and educate all new employees • Manage daily tasks, performance, and work schedules for all employees• Collaborate with Studio Manager to maintain ninety weekly yoga classes
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Aquila | On-Site Health & Fitness Management
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Health and Fitness Specialist
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Oct 2016 - Oct 2017
• Assess and educate clients to develop unique personal training programs and lasting lifestyle changes• Provide in-house mental health support for clients throughout their work day • Plan and lead various group exercise classes including HIIT, yoga, and strength training
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VIVA Creative
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United States
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Events Services
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1 - 100 Employee
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Health and Wellness Coordinator
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Feb 2016 - Sep 2016
• Design and integrate a wellness program in a fast-paced corporate environment• Facilitate one-on-one wellness sessions to create specific and attainable goals
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Education
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2010 - 2014
Salisbury University
Bachelor's degree, Community Health Education and Spanish
Community
