Freelance

• Aug 2023 - Present

Recruiting for Customer support and Sales positions in sunny Greece ! Recruiting for Customer support and Sales positions in sunny Greece !

Chargée de service clients

• Aug 2023 - Present

Customer support by phone and email for French, UK and Portuguese markets. Sector: Fashion Customer support by phone and email for French, UK and Portuguese markets. Sector: Fashion

Senior Process Executive - Data Analyst

• Jan 2021 - Dec 2022

Moderation of online data, first review and appeals (Channels, Videos and Comments). Translation of video's content (English to French). French market + English content and agnostic reviews for unsupported languages. - Effectively reviewed and moderated user-generated content to identify and address instances of hate speech, harassment, and inappropriate behavior. - Developed and implemented comprehensive moderation guidelines, policies, and procedures to ensure compliance with… Show more Moderation of online data, first review and appeals (Channels, Videos and Comments). Translation of video's content (English to French). French market + English content and agnostic reviews for unsupported languages. - Effectively reviewed and moderated user-generated content to identify and address instances of hate speech, harassment, and inappropriate behavior. - Developed and implemented comprehensive moderation guidelines, policies, and procedures to ensure compliance with platform standards and legal requirements. - Collaborated closely with cross-functional teams, including legal, community management, and product development, to improve moderation processes and tools. - Utilized advanced moderation tools and technologies to efficiently identify and mitigate potentially harmful content. - Conducted regular training sessions for community moderators to enhance their understanding of hate speech and harassment detection and response. - Maintained up-to-date knowledge of industry trends, best practices, and emerging challenges in content moderation. Show less Moderation of online data, first review and appeals (Channels, Videos and Comments). Translation of video's content (English to French). French market + English content and agnostic reviews for unsupported languages. - Effectively reviewed and moderated user-generated content to identify and address instances of hate speech, harassment, and inappropriate behavior. - Developed and implemented comprehensive moderation guidelines, policies, and procedures to ensure compliance with… Show more Moderation of online data, first review and appeals (Channels, Videos and Comments). Translation of video's content (English to French). French market + English content and agnostic reviews for unsupported languages. - Effectively reviewed and moderated user-generated content to identify and address instances of hate speech, harassment, and inappropriate behavior. - Developed and implemented comprehensive moderation guidelines, policies, and procedures to ensure compliance with platform standards and legal requirements. - Collaborated closely with cross-functional teams, including legal, community management, and product development, to improve moderation processes and tools. - Utilized advanced moderation tools and technologies to efficiently identify and mitigate potentially harmful content. - Conducted regular training sessions for community moderators to enhance their understanding of hate speech and harassment detection and response. - Maintained up-to-date knowledge of industry trends, best practices, and emerging challenges in content moderation. Show less

Senior Customer Service Agent

• Oct 2020 - Dec 2020

Customer and Commercial Partners support, on phone (inbound&outbound calls) and email. Customer and Commercial Partners support, on phone (inbound&outbound calls) and email.

Junior Content Analyst

• Jul 2020 - Sep 2020

Data Analyst - written content of French market and English. Data Analyst - written content of French market and English.

Technical Support Advisor

• Jan 2020 - Jul 2020

iOS Technical support - receiving inbound calls for the French market. iOS Technical support - receiving inbound calls for the French market.

Business Representative

• Oct 2019 - Oct 2019

Leads generator by outbound calls. Leads generator by outbound calls.

Customer Support Specialist

• Jun 2019 - Aug 2019

Sector online banking, support by chat and email for the French market. Sector online banking, support by chat and email for the French market.

Customer Support Agent

• Sep 2018 - Apr 2019

Sector tourism. Support by inbound&outbound calls & email, for the French market customers and for partners all over the world. Sector tourism. Support by inbound&outbound calls & email, for the French market customers and for partners all over the world.

Customer Support

• Jul 2017 - Jul 2018

Sector fashion, tourism and online shop. Support by inbound call & email for the French market. Sector fashion, tourism and online shop. Support by inbound call & email for the French market.

Employée polyvalente

• Jan 2017 - Jan 2017

Serveuse - en extra

• Oct 2016 - Oct 2016

Assistante en bureau d'étude.

• Feb 2016 - Mar 2016

Tenue de l'agence, accueil des clients, rdv clientèle, suivi de chantier. Bureau d'étude de conception d'aménagement intérieur. Tenue de l'agence, accueil des clients, rdv clientèle, suivi de chantier. Bureau d'étude de conception d'aménagement intérieur.

Téléconseillère

• Sep 2014 - Oct 2014

Secteur commercial / Appel sortant - FR Secteur commercial / Appel sortant - FR

Agent de gestion locative

• Aug 2014 - Aug 2014

Accueil et renseignement clients, autonomie en agence, ouverture et fermeture. Suivi des dossiers et lien propriétaires-locataires, réalisation des visites, état des lieux et baux. Accueil et renseignement clients, autonomie en agence, ouverture et fermeture. Suivi des dossiers et lien propriétaires-locataires, réalisation des visites, état des lieux et baux.

Agent administratif

• Aug 2013 - Jan 2014

Service courrier et numérisation des demandes des allocataires. Service courrier et numérisation des demandes des allocataires.

Télé-enquêtrice

• Jun 2013 - Jul 2013

Appel sortant - FR Appel sortant - FR

Réceptionniste

• May 2013 - May 2013

Accueil clients en français, anglais et espagnol. Enregistrement des réservations. Gestion des arrivées et des départs. Service petit-déjeuner et approvisionnement. Accueil clients en français, anglais et espagnol. Enregistrement des réservations. Gestion des arrivées et des départs. Service petit-déjeuner et approvisionnement.