Experience

Ripple Africa

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• UK Administrator

  • Apr 2014 - Present



NFU Mutual

• United Kingdom
• Insurance
• 700 & Above Employee

• Life Co-ordinator

  • Jun 2012 - Apr 2014

  Co-ordinating appointments for the Financial Consultant, involving planning, implementing and monitoring sales and marketing initiatives for Life products. Maintaining record keeping requirements on various databases.Creating and maintaining spreadsheets monitoring insurance sales.Responsible for the daily banking including processing online payments and applying bank transfer payments and cheques accordingly. Creating invoices for payments due.Liaising with customers on a daily basis via the telephone and face to face.Co-organising events and managing our attendance at local events.Identifying and co-ordinating prospective new customers so as to increase customer base. Performing other general administration duties as assigned by Agents and Office Manager.Supporting colleagues with IT assistance.



Buckingham Town Council

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Administration Support

  • Jan 2012 - Jun 2012

  Providing a complete administrative support service to the team including upkeep of local council database, researching background information for local events and review and organisation of historic documents.Working both as part of a team and on own initiative.



Boyd Coughlan Ltd

• Account Manager

  • Apr 1993 - Nov 2011

  Responsible for administration of numerous Group Pension Schemes and associated employee benefits.I was accountable for a portfolio of Group Pension Schemes consisting of between 5 and 250 members, providing an accurate, reliable and high standard of administration service.Duties involved being the first point of contact for all scheme enquiries and working with potential new clients. Managing the Schemes on a day to day basis involving discussions with senior company personnel, both corporate and individual clients, insurance companies and the Pension Schemes Office ensuring efficiently run arrangements. I liaised with various internal departments and a number of Sales Consultants, assisting with the management of their diaries.The role included compiling non standard correspondence, report writing, assisting with ad hoc projects and creating weekly reports, attending staff meetings and maintaining an awareness of current legislation. I also ensured that the client management database was accurate and used efficiently. Setting up and updating of numerous spreadsheets to control company pension accounts for use both internally and for the client database.Understanding the importance of compliance within the financial services industry, a Compliance Officer role was created. This involved being responsible for the full scope of the Company’s compliance and regulation, ensuring that the Company adhered to FSA rules and amending internal policy as appropriate, compiling procedures and training staff as appropriate, attending regular staff meetings, analysis of company data and the production of business management reports.



Target Life

• Australia
• Retail Apparel and Fashion

• Assistant Supervisor

  • Apr 1988 - Mar 1993

  Initially employed in the Personal Pension Quotation Department producing retirement quotations both manually and using a programme. Then promoted to the Unit Allocation Department calculating statements both manually and by DOS based programmes.All of the above entailed communicating with customers and internal departments, both on the telephone, in writing and face to face.Promoted to Assistant Supervisor in 1990.