Claire Larbey
Growth Operations Senior Manager at HelloSelf- Claim this Profile
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Bio
Mark Patton
I had the pleasure of working with Claire for 2 years, and you will not find a more talented or committed individual. Claire had wide ranging responsibilities at Cignpost and discharged all of them with much success. These responsibilities were International in nature, and Claire played a pivotal role in setting up our Canadian subsidiary business in Toronto. I would rehire Claire in a heartbeat" Mark Patton
LinkedIn User
As Claire’s manager at Tough Mudder, I can’t say enough about the team she built and the following she has developed. Under her leadership, we have maintained (and grown!) a highly engaged, global group of volunteers for whom she is the primary point of engagement on Facebook and in customer service. Due to her department’s efforts, the company avoided tens of thousands of dollars in incremental event staff spend. She built a strong, drama-free Workforce team with two brand new members after unexpectedly taking a manager role at the start of the year. Claire’s work this year has been far more than the sum of several discreet tasks. It’s her intangibles that make her an absolutely vital asset to our company and the event services department – her strong leadership, her genuine care for her Associates, her honest concern for the welfare and satisfaction of our customers, and her work ethic are all irreplaceable.
Mark Patton
I had the pleasure of working with Claire for 2 years, and you will not find a more talented or committed individual. Claire had wide ranging responsibilities at Cignpost and discharged all of them with much success. These responsibilities were International in nature, and Claire played a pivotal role in setting up our Canadian subsidiary business in Toronto. I would rehire Claire in a heartbeat" Mark Patton
LinkedIn User
As Claire’s manager at Tough Mudder, I can’t say enough about the team she built and the following she has developed. Under her leadership, we have maintained (and grown!) a highly engaged, global group of volunteers for whom she is the primary point of engagement on Facebook and in customer service. Due to her department’s efforts, the company avoided tens of thousands of dollars in incremental event staff spend. She built a strong, drama-free Workforce team with two brand new members after unexpectedly taking a manager role at the start of the year. Claire’s work this year has been far more than the sum of several discreet tasks. It’s her intangibles that make her an absolutely vital asset to our company and the event services department – her strong leadership, her genuine care for her Associates, her honest concern for the welfare and satisfaction of our customers, and her work ethic are all irreplaceable.
Mark Patton
I had the pleasure of working with Claire for 2 years, and you will not find a more talented or committed individual. Claire had wide ranging responsibilities at Cignpost and discharged all of them with much success. These responsibilities were International in nature, and Claire played a pivotal role in setting up our Canadian subsidiary business in Toronto. I would rehire Claire in a heartbeat" Mark Patton
LinkedIn User
As Claire’s manager at Tough Mudder, I can’t say enough about the team she built and the following she has developed. Under her leadership, we have maintained (and grown!) a highly engaged, global group of volunteers for whom she is the primary point of engagement on Facebook and in customer service. Due to her department’s efforts, the company avoided tens of thousands of dollars in incremental event staff spend. She built a strong, drama-free Workforce team with two brand new members after unexpectedly taking a manager role at the start of the year. Claire’s work this year has been far more than the sum of several discreet tasks. It’s her intangibles that make her an absolutely vital asset to our company and the event services department – her strong leadership, her genuine care for her Associates, her honest concern for the welfare and satisfaction of our customers, and her work ethic are all irreplaceable.
Mark Patton
I had the pleasure of working with Claire for 2 years, and you will not find a more talented or committed individual. Claire had wide ranging responsibilities at Cignpost and discharged all of them with much success. These responsibilities were International in nature, and Claire played a pivotal role in setting up our Canadian subsidiary business in Toronto. I would rehire Claire in a heartbeat" Mark Patton
LinkedIn User
As Claire’s manager at Tough Mudder, I can’t say enough about the team she built and the following she has developed. Under her leadership, we have maintained (and grown!) a highly engaged, global group of volunteers for whom she is the primary point of engagement on Facebook and in customer service. Due to her department’s efforts, the company avoided tens of thousands of dollars in incremental event staff spend. She built a strong, drama-free Workforce team with two brand new members after unexpectedly taking a manager role at the start of the year. Claire’s work this year has been far more than the sum of several discreet tasks. It’s her intangibles that make her an absolutely vital asset to our company and the event services department – her strong leadership, her genuine care for her Associates, her honest concern for the welfare and satisfaction of our customers, and her work ethic are all irreplaceable.
Experience
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HelloSelf
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United Kingdom
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Mental Health Care
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1 - 100 Employee
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Growth Operations Senior Manager
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Nov 2022 - Present
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Cignpost Diagnostics
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United Kingdom
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Wellness and Fitness Services
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200 - 300 Employee
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Head of Operations (Global Media)
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Feb 2022 - Sep 2022
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Head of Production Clients
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Mar 2021 - Feb 2022
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Client Operations Manager
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Aug 2020 - Mar 2021
Cignpost Diagnostics deliver class leading client solutions in response to the current pandemic by combining operational agility with class leading test technologies.Our fleet of laboratories are deployed on-site to provide rapid test results at client locations.Our ability to deliver bespoke, end-to-end global operations give our customers confidence and control, enabling them to focus on what they do best.
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The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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500 - 600 Employee
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Covid-19 PPE Safety Officer
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May 2020 - Jul 2020
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Tough Mudder
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Workforce Manager
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Jul 2019 - May 2020
- Managing a team of 3 Workforce Associates recruiting volunteers across our North American suite of events. - Global Volunteer operations for the Tough Mudder brand. - Recruitment & management of Tough Mudder independent contractors.
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Manager, Volunteer Operations & Marcomms
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Feb 2016 - Jul 2019
- Managing the end-to-end volunteer experience across a dedicated suite of North American events including recruitment, retention, training and event information- Overseeing the volunteer customer service platform, keeping it up to date, in line with company changes.- Responsibilities include evolving the continued development of the Volunteer Program within Tough Mudder HQ operational requirements.
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Houston Super Bowl Host Committee
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United States
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Spectator Sports
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1 - 100 Employee
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Volunteer Manager
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Jan 2017 - Feb 2017
Helped with the successful delivery of the largest volunteer deployment at a Super Bowl. Helped with the successful delivery of the largest volunteer deployment at a Super Bowl.
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London Marathon Events
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United Kingdom
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Events Services
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1 - 100 Employee
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Volunteer & Staffing Manager
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Dec 2012 - Jan 2016
Responsible for the volunteer & staffing programme at London Marathon Events including Virgin Money London Marathon, Adidas Silverstone Half Marathon, London 10,000, Westminster Mile, Standard Chartered Great City Race and Prudential RideLondon. Responsible for the volunteer & staffing programme at London Marathon Events including Virgin Money London Marathon, Adidas Silverstone Half Marathon, London 10,000, Westminster Mile, Standard Chartered Great City Race and Prudential RideLondon.
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The Prince's Trust
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Programme Executive - Volunteers
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Oct 2012 - Nov 2012
Responsible for the co-ordination of the Progression Mentors programme within the volunteer team on a temporary basis during a company restructure. The role includes interviewing potential mentors, managing 5 volunteer coordinators, organising events and delivering training & presentations. Responsible for the co-ordination of the Progression Mentors programme within the volunteer team on a temporary basis during a company restructure. The role includes interviewing potential mentors, managing 5 volunteer coordinators, organising events and delivering training & presentations.
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London 2012
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Spectator Sports
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200 - 300 Employee
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Workforce Operations Deputy Manager
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Apr 2012 - Sep 2012
Responsible for developing the overall workfoce client experience and implementing through to the Games, including the development of a strong Games-time Workforce Operations function through training of volunteers on venue.
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Young Games Maker Team
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Aug 2011 - Mar 2012
Working within the volunteering team at London 2012 on the Young Games Maker team. Responsible for planning and delivering the selection events for volunteers.
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British Cycling
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United Kingdom
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Spectator Sports
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200 - 300 Employee
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Cycling Coach
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Jan 2011 - Aug 2011
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London Youth Games
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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GamesForce Co-ordinator
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Sep 2010 - Jul 2011
London Youth Games inspires young Londoners to compete and volunteer in sport. GamesForce - the volunteering programme - delivers high quality volunteering and training opportunities for those 16+. My role was to develop and manage the programme through working with different partners across London, targeted recruitment, training individuals in media, events management and as sports officials and the onsite management during events. London Youth Games inspires young Londoners to compete and volunteer in sport. GamesForce - the volunteering programme - delivers high quality volunteering and training opportunities for those 16+. My role was to develop and manage the programme through working with different partners across London, targeted recruitment, training individuals in media, events management and as sports officials and the onsite management during events.
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The Cambridge Building Society
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United Kingdom
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Financial Services
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100 - 200 Employee
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Mobile Branch Assistant
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2007 - 2010
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Student
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2006 - 2009
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Education
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2006 - 2009
The University of Wolverhampton
Physical Education, 2:1 -
2004 - 2006
Long Road Sixth Form College
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1999 - 2004
Bottisham Village College
Community
