Experience

Tacoma Venues & Events

• United States
• Events Services
• 1 - 100 Employee

• Guest Experience Manager

  • Aug 2019 - Present



Tyee Park Elementary School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Classroom Teacher

  • Aug 2016 - Aug 2019

  - Modify existing curriculum lesson plans in all content areas of general education classroom to meet differentiation needs of English Language Learners as well as students with IEPs or 504s - Collaborate daily/weekly with colleagues across grade-levels and instruction areas in a Professional Learning Community (PLC) to create assessments, assess learning and analyze student data to guide intervention and extension groups - Advanced 80% of students to meets/exceeds student growth goals in math and reading according to NWEA MAPs growth standards - Designed data tracking spreadsheets in Excel now used by entire grade-level PLC to track and analyze student achievement - Reduced out of classroom disciplinary actions from 5 to 10 incidents per week to 0 to 1 incidents per week by implementing Positive Behavior Intervention Systems increasing student safety, engagement, and sense of inclusion - Met goal of communicating with at least 5 families per week by phone, email, and conference to support student progress towards individual learning and social goals - Initiated first-year implementation code.org curriculum and instructed 75 3rd graders in coding curriculum - Organized and taught after-school program to support student test taking strategies and reduce test anxiety - Created schoolwide family outreach newsletters to target family engagement in areas of attendance, health, and nutrition - Served as site union representative 2017-2019 Show less



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant Box Office Manager

  • Jan 2012 - Aug 2015

  - Standardized training and revised scheduling procedure for staff of 30 part-time employees - Coordinated with Group Sales Manager to organize and process group orders of 15 or more tickets by phone and email - Audited vault of $10,500-$30,500 daily and accurately reconciled sellers' tills and deposits up to $100,000 following events - Programmed between 50-100 events per year and accurately managed seating inventory within specific time constraints - Expedited communication between Tacoma Dome staff and promoters of events to update events as requested - Advised on customer service regarding ADA seating needs - Resolved ticketing issues related to seating, delivery, and fraudulent purchases with customers and clients in person Show less



Tacoma Dome

• Marketing Intern

  • Jan 2011 - May 2011

  Completed group sales for guests via phone and email. Created group sales forms and event coupons using Microsoft Word. Created short sheet for planning events using Microsoft Excel. Maintained customer, event, and sponsor databases using Excel. Escorted media to and from designated area. Assisted the running of the Overlook VIP club. Managed VIP check-in table to greet and accommodate VIP guests. Coordinated Meet-and-Greet autograph sessions by escorting guests and/or talent. Communicated with sponsors to coordinate an Enter-to-Win contest for 8 ticket packs to Sesame St. Live. Created entry forms, advertising poster, and informational letter for contest in Excel and Word. Initiated donation of promotional materials to Mary Bridge Children's Hospital in Tacoma. Show less



The Cellar, University of Puget Sound

• Student Manager of Maintenance

  • Jan 2008 - May 2011

  Managed 30-35 employees. Supervised opening and closing shifts. Handled till cash of $150 and maintained bank reserve of $250. Monitored employee attendance and punctuality using Kronos software. Oversaw employee behavior. Assisted HR manager during interviews and hiring or dismissing employees. Communicated between upper Dining and Conference Service management and employees. Calculated daily revenue in Microsoft Excel. Maintained records on equipment to assess longevity. Ensured kitchen and restaurant equipment and facilities met health code standards. Remained on-call during operating hours to repair equipment when possible. Trained new employees and student managers for the following school year. Promoted from staff to manager in May 2010. Show less



City of Oakland

• United States
• Government Administration
• 700 & Above Employee

• Recreation Leader I

  • Jun 2005 - Aug 2010

  Summer camp counselor for the City of Oakland Parks and Recreation department. Summer camp counselor for the City of Oakland Parks and Recreation department.