Claire Fitzgerald

Head Of Human Resources at Accent Catering Services Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
إنجلترا فارنبوروغ المملكة المتحدة, UK

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5.0

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Joe Ponte

Claire was my head of HR while I was MD at Explore. Honestly one the best HR leaders I have had the pleasure of working with. Her deep knowledge of every aspect of the HR function, her care for and relationships with all members of staff combined with her rock solid commerciality had a real and lasting impact on our performance and culture. I would most definitely recommend Claire for anyone after some contract or longer term HR support.

Simon Grove

Claire was fantastic to work with and always brought a calming influence to difficult and complex situations. She helped guide Explore through a major organisational change, and as well as being a font of knowledge on everything HR, Claire was a great support to me, and would always be available to assist, or be that necessary sounding board, offering great advice. Dealing with almost all HR matters in the company, Claire has a vast breadth of experience across the complete HR spectrum and is definitely someone I would recommend to assist any company in their HR needs.

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Experience

    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Head Of Human Resources
      • ‏أغسطس 2022 - - الحالي

    • France
    • Biotechnology Research
    • 700 & Above Employee
    • HR Business Partner UK & Ireland
      • ‏أبريل 2022 - ‏أغسطس 2022

  • Self-employed
    • Farnborough, England, United Kingdom
    • Senior Human Resources Generalist
      • ‏يوليو 2021 - ‏مارس 2022

      Operate all aspects of HR consultancy business that assists companies with HR needs including organisational design, sustainability, training and development, company culture, HR strategy, change management, talent management, coaching, employee relations, employee engagement, and employee wellbeing. • Fully established a limited company including finances, marketing, website management, and content writing. • Benchmarking salary and commission structure • Competency framework • Policy and Contract production عرض أقل

    • United Kingdom
    • Travel Arrangements
    • 100 - 200 Employee
    • Head of HR - Shared Services (UK)
      • ‏يونيو 2019 - ‏يوليو 2021

      Designed and implemented HR strategy to ensure alignment of business strategy and objectives. Led a team of five HR professionals in a shared service environment. Ensured harmonisation of all policies and employer branding following the creation of a shared service centre. Oversaw recruitment, selection, and candidate assessment up to the Managing Director level. Directed salary benchmarking, remuneration rates, negotiation, and annual pay reviews. Handled grievances, disciplinary processes, mediation, and conflict resolution. Managed budgets, headcounts, KPI metrics, performance monitoring, and sickness / absence reporting. Responsible for overall health and safety in the office by ensuring compliance with legislative requirements. • Introduced a Management Development Programme across the group to properly develop talent and coordinate succession planning. • Implemented an Employee Council focus group. • Initiated HR and payroll software systems both internally and at parent company. • Headed various wellbeing initiatives including Mental Health First Aiders. • Set-up a sales office in Boston (USA) and remote staff members. عرض أقل

    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Head Of Human Resources
      • ‏أكتوبر 2010 - ‏يونيو 2019

      Member of the Senior Management Team, representing all HR related issues and business partnering Senior Managers within the business. Working as a true HR generalist, responsible for all HR functions for the employee lifecycle. Managed a team of 3, to help deliver first class service for both HR and facilities • Project managed and rolled out new HR and payroll software at both local and group level • Full budget responsibility for HR, Admin and Establishment budget • Reduced recruitment costs by 33% by focusing on talent attract, EMP offering and Employer branding. • Restructure and organisational design including collective consultation and redundancy عرض أقل

    • United Kingdom
    • Facilities Services
    • 1 - 100 Employee
    • Customer Service Manager
      • ‏أبريل 2008 - ‏مايو 2010

      Led a team of five employees responsible for overseeing all customer queries concerning property management. Coached and trained customer service staff. ● Achieved consistently high levels of customer service. Led a team of five employees responsible for overseeing all customer queries concerning property management. Coached and trained customer service staff. ● Achieved consistently high levels of customer service.

  • DriveTech UK Ltd
    • Crowthorne, Berkshire
    • Project Manager
      • ‏أكتوبر 2005 - ‏أبريل 2008

    • Japan
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Sales Desk Consultant
      • 1998 - 2000

Education

  • Farnborough College of Technology
    CIPD - HR, Human Resources Management and Services
    2014 - 2016

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