Experience

Conister Bank

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Customer Service Advisor

  • Jun 2023 - Present

• Customer Service Advisor

  • Jul 2018 - Jun 2023

• Customer Service Advisor

  • Jun 2017 - Jul 2018

  Working within the Customer Services team is the frontline of Conister Bank, which I take great pride in, answering telephone calls and dealing with customer enquiries face to face. My main role is within Deposits, seeing customers daily, advising our current interest rates for new accounts or reinvestments. Developing a relationship with our customers is very important to me.

• Collections Administrator

  • Oct 2015 - Jun 2017

  Assisting customers who have fallen behind on payments either face to face or over the phone, due to debt, health issues, mental health, loss of income, helping them to move forward with a payment plan.



Dept of Education & Children, School Meals

• Douglas, Isle of Man, United Kingdom

• Administration Officer

  • Sep 2007 - Sep 2015

  Monitoring staff leave and absences, organising relief staff cover for sickness and leave. Processing all kitchen goods invoices through to payment, ordering stock and equipment for primary school kitchens. Reconciling department credit card to payment. Liaising with suppliers. Monitoring staff leave and absences, organising relief staff cover for sickness and leave. Processing all kitchen goods invoices through to payment, ordering stock and equipment for primary school kitchens. Reconciling department credit card to payment. Liaising with suppliers.



AIB Offshore Isle of Man

• Isle of Man, United Kingdom

• Senior Banking Official

  • Jun 1999 - Jun 2007

  Daily duties consisted of answering telephone calls, opening and closing accounts, processing customer payments, training new members of staff and processing all deceased accounts. Daily duties consisted of answering telephone calls, opening and closing accounts, processing customer payments, training new members of staff and processing all deceased accounts.



Bradford & Bingley Isle of Man

• Douglas, Isle of Man, United Kingdom

• Operations Administrator

  • Jun 1998 - Jun 1999

  Processing customer withdrawals by cheque and bank transfers. Processing customer withdrawals by cheque and bank transfers.



Isle of Man Steam Packet Co

• United Kingdom
• 1 - 100 Employee

• Customer Service Agent

  • Sep 1991 - Jun 1998

  Telesales - making telephone bookings for customers and travel agents. Customer Services - working face to face with customers making bookings and assisting with onward travel via rail or onward ferry sailings. This is the role where I realised what customer service was about and how many different types of customer you could get, which opened my eyes and has stayed with me for all my career Telesales - making telephone bookings for customers and travel agents. Customer Services - working face to face with customers making bookings and assisting with onward travel via rail or onward ferry sailings. This is the role where I realised what customer service was about and how many different types of customer you could get, which opened my eyes and has stayed with me for all my career