Experience

Kaluza

• United Kingdom
• Utilities
• 300 - 400 Employee

• Senior Product Manager

  • Apr 2021 - Present

  Making it easier and more appealing for Smart Charger manufacturers and their customers to join the Kaluza platformWorking with 2 cross-functional teams to implement platform integrations that enable EV Drivers to access appealing Energy tariffs. In one team we are developing APIs that enable Smart Charger manufacturers to onboard their customers' devices whilst maintaining control of the end user experience. The other team is responsible for developing and maintaining applications in a Charge Point Operator model for flexible control of customer devices. I line manage technical operations analysts responsible for supporting 3rd line technical customer support queries. Show less

• Product Manager

  • Aug 2019 - Apr 2021

  Led a team responsible for development of smart charger installation applications, and operational support tooling, to enable Indra to serve their customers independently of Ovo. This work has involved aligning development cycles of hardware and software products, understanding technical efficiencies of enabling AI control for poorly understood consumer products. It provided additional insight to fundamental InfoSec concerns that emerge in a nascent technological landscape.Implemented tools that empowered customer service teams to change the way people use domestic energy. Also managed hardware feature releases, with a particular focus on shortening end-customer feedback loops, to provide insight into the effectiveness of development efforts across the platform. Show less

• Product Manager

  • Jan 2018 - Aug 2019

  Continually improving our team’s understanding and execution of what it takes to securely connect all devices to an intelligent, zero carbon grid.Product Manager on SRE team responsible for IoT Platform security, ensuring all reasonable steps were taken to comply with legislation. Actively involved in threat modeling and efforts to design for the security of our future products.Additionally I was responsible for the development of tools and processes to facilitate collaboration between software engineers, firmware developers and first line support agents for troubleshooting and resolving technical customer issues. Show less

• Scrum Master

  • Sep 2017 - Jan 2018

  Worked on team that built a POC for flexibility management in electrical assets, using IoT and energy technology product development.



Unboxed - Solving knotty problems with big thinkers

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• People Strategy and Culture

  • Sep 2013 - May 2017

  Passionate about people, my role was to implement tools and processes for promoting the work of self-managing teams Scrum Master and catalyst for change that unblocked teams and reflected agile principles in: • Innovation • Problem discovery and resolution • Team and individual recognition • Progressive policy creation • Mentoring and growth • Career progression • Recruitment strategy Product Owner in the creation of the following tools: • New Joiner App - streamline new joiner process • Onboarding Tool - value delivery • Offboarding Tool - knowledge retention • What Good and- /- Better Looks Like - base lining talent and promoting growth • Salary Bench - aligning compensation with local market rates Show less



Knot Resources

• London, United Kingdom

• Founder and Director

  • Oct 2015 - Mar 2017

  Separate company established to share the people tools built at Unboxed • Invaluable insight into challenges of starting a new business and the dedication required to scale Separate company established to share the people tools built at Unboxed • Invaluable insight into challenges of starting a new business and the dedication required to scale



Apps for Good

• United Kingdom
• E-learning
• 1 - 100 Employee

• Quality Assurance Tester - Unboxed Customer

  • May 2012 - Jul 2012

  • Defined acceptance criteria, collaborated with 3rd party suppliers • Performed manual testing to maintain quality of product • Defined acceptance criteria, collaborated with 3rd party suppliers • Performed manual testing to maintain quality of product



Unboxed - Solving knotty problems with big thinkers

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Scrum Master and Tester - Internal Timesheets App

  • May 2012 - May 2012

  • Helped team achieve sprint delivery goals on an internal payroll system after a VAT inspection. • Facilitated scrum ceremonies • Liaison with business stakeholders and development team • Performed manual testing to maintain quality of product • Velocity tracking • Helped team achieve sprint delivery goals on an internal payroll system after a VAT inspection. • Facilitated scrum ceremonies • Liaison with business stakeholders and development team • Performed manual testing to maintain quality of product • Velocity tracking



Tipped

• London, United Kingdom

• Proxy Product Owner - Unboxed Customer

  • Oct 2011 - May 2012

  Managed the delivery of functional requirements for the Business Owner • Facilitated scrum ceremonies • Defined release scope • Signed off stories • Ran show-and-tells Managed the delivery of functional requirements for the Business Owner • Facilitated scrum ceremonies • Defined release scope • Signed off stories • Ran show-and-tells



Contiki

• United States
• Travel Arrangements
• 100 - 200 Employee

• Scrum Master - Unboxed Customer

  • Mar 2012 - Apr 2012

  Project to develop a social networking exchange platform for the travel company • Facilitated scrum ceremonies • Liaison with business stakeholders and development team • Removed impediments • Velocity tracking and budget management Project to develop a social networking exchange platform for the travel company • Facilitated scrum ceremonies • Liaison with business stakeholders and development team • Removed impediments • Velocity tracking and budget management



Channel 5

• United Kingdom
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• UAT - Unboxed Customer

  • Oct 2011 - Feb 2012

  Part of the support agreement with channel5.com - UAT on channel5.com microsites including Big Brother, The Gadget Show and Demand5 • Defined acceptance criteria • Collaborated with 3rd party suppliers • Performed testing Part of the support agreement with channel5.com - UAT on channel5.com microsites including Big Brother, The Gadget Show and Demand5 • Defined acceptance criteria • Collaborated with 3rd party suppliers • Performed testing



YouView TV Limited

• United Kingdom
• Software Development
• 100 - 200 Employee

• UAT - Unboxed Customer

  • Nov 2011 - Dec 2011

  • Defined acceptance criteria • Collaborated with 3rd party suppliers • Performed UAT on various platforms delivering Channel 5 content • Defined acceptance criteria • Collaborated with 3rd party suppliers • Performed UAT on various platforms delivering Channel 5 content



Do The Green Thing

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Scrum Master - Unboxed Customer

  • Jun 2011 - Sep 2011

  • Helped team achieve sprint delivery goals for the charity • Facilitated scrum ceremonies • Removed impediments to progress • Liaison between product owner and development team • Velocity tracking and budget management • Helped team achieve sprint delivery goals for the charity • Facilitated scrum ceremonies • Removed impediments to progress • Liaison between product owner and development team • Velocity tracking and budget management



Improvement Service

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Project Management Analyst

  • May 2008 - Mar 2009

  Project to develop a public information portal detailing public sector jobs for 32 Scottish Local Authorities • Gathered user requirement for PINs portal • Managed end user training across 32 Scottish LAs • Created, modeled, executed and controlled project Change Management process • Collated and analysed a range of management information, including reports, briefing papers and presentations across three simultaneous projects • Performed project planning and monitoring, risk management, action log management and performance reporting • Budget management • Stakeholder management • Promoted good practice and sharing of relevant information Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Management Analyst (Contract)

  • Nov 2006 - Mar 2007

  Performed defect tidy up effort post-project – CRM in BAU phase.• Managed business stakeholder expectations and facilitated amiable relations with Development and Test teams on the project• Managed sophisticated spreadsheet for defect analysis and reporting• Performed development team capacity evaluation and maintained a team capacity model• Managed development team workload schedule• Defect/Ticket tracking and reporting (Remedy)

• Project Support Analyst (Contract)

  • Jul 2006 - Nov 2006

  Streamlined reporting processes at BSkyB with those of Easynet post acquisition (became Sky Network Services, SNS)• Analysed and documented business processes.• Recommended reengineering of defect handling in Extreme Programming (XP) environment• Created, modeled, executed and controlled defect/bug reporting process• Reported to Test team lead on bug clean up status• Liaised between business and XP development team• Created burndown charts for XP development team• Other Programme Management Office reporting (Project planning, RAG reports, risk and issue log maintenance, change management). Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Project Support Analyst (Contract)

  • Jan 2005 - Apr 2006

  Implemented transparent reporting and tighter controls for CRM project • Reported monthly budget for a large CRM software development programme. • Collaborated with 40 contractor agencies, supplying multiple resources. • Created and maintained project plans • Created, maintained and reported risk and issue log • Maintained defect reporting Implemented transparent reporting and tighter controls for CRM project • Reported monthly budget for a large CRM software development programme. • Collaborated with 40 contractor agencies, supplying multiple resources. • Created and maintained project plans • Created, maintained and reported risk and issue log • Maintained defect reporting



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Project Support Analyst (Contract)

  • Nov 2003 - Feb 2004

  Reported defect analysis results to the programme director • Evaluated defect status • Reported analysis of defect levels • Liaised with project team leads • Reported directly to programme management team Reported defect analysis results to the programme director • Evaluated defect status • Reported analysis of defect levels • Liaised with project team leads • Reported directly to programme management team