Experience

Educational Experiences Abroad LLC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Founder & Director

  • Mar 2016 - Present

  EEAbroad is a highly-tailored academic travel provider that specializes in short-term, immersive programs in Cuba. We are driven by positive social impact and are passionate about enhancing curriculums, as well as the overall student experience. We have designed well-received programs with such themes as Afro-Cuban music and dance; history, culture and politics; language; business; sports; sustainable agriculture. Our clients have included the University of Michigan, Yale University, School of… Show more EEAbroad is a highly-tailored academic travel provider that specializes in short-term, immersive programs in Cuba. We are driven by positive social impact and are passionate about enhancing curriculums, as well as the overall student experience. We have designed well-received programs with such themes as Afro-Cuban music and dance; history, culture and politics; language; business; sports; sustainable agriculture. Our clients have included the University of Michigan, Yale University, School of Ethics and Global Leadership, New York University, and the University of Minnesota. Our mission is to provide travelers with experiences that respect the host country’s values and provoke reflections on their own culture while learning about themselves and what matters most to them both at home and abroad. In this role as the Founder & Director of EEAbroad, I have built the business from inception and I have and continue to: • Manage all financial, operational, and sales functions of the company. • Create, maintain, and expand a strong client portfolio of academic clients and high-end travelers. • Hire, train, and supervise activities of global, cross-functional staff, creating all procedures and company culture. • In response to the pandemic, produced and delivered sustainable virtual global learning modules for diverse classroom settings and curricular needs. • Resiliently respond to adaptive industry and policy changes (e.g. U.S. administrative changes to U.S.-Cuba travel, the Havana sonic attacks, etc.). • Create, uphold, and utilize emergency response procedures in multidimensional situations. • Negotiate terms and issues within the staff, as well as with client contracts, government licensing, audits, insurance, and banking in U.S., Cuban, and Colombian settings. Show less



Spanish Studies Abroad

• United States
• Higher Education
• 1 - 100 Employee

• Director of Custom Programs

  • Jan 2015 - Dec 2015

  Amherst, MA In addition to the responsibilities of Manager of Customized Programs: • Fostered key partnerships and developed on-site program infrastructure in Cuba and Puerto Rico. • Continued to foster the growth of custom programs at all company sites, with a projected enrollment of 600 in 2016. • Hired and supervised two administrators to manage Road Scholar, repeat client programs, and the predeparture process. • Designed and implemented a new, comprehensive budgetary system for custom… Show more In addition to the responsibilities of Manager of Customized Programs: • Fostered key partnerships and developed on-site program infrastructure in Cuba and Puerto Rico. • Continued to foster the growth of custom programs at all company sites, with a projected enrollment of 600 in 2016. • Hired and supervised two administrators to manage Road Scholar, repeat client programs, and the predeparture process. • Designed and implemented a new, comprehensive budgetary system for custom programs in Spain.

• Manager of Customized Programs

  • Jan 2014 - Dec 2014

  Amherst, MA • Managed the sales and development (budgets, policies, protocols) of all custom programs for the company’s four destinations -- Spain, Argentina, Puerto Rico, and Cuba -- doubling enrollment and increasing the department net by 420%. • Worked closely with academic clients and on-site staff in the creation and implementation of custom programs. • Maintained accurate tracking system of clients and required follow-up, and trained staff to target potential new clients. • Planned and… Show more • Managed the sales and development (budgets, policies, protocols) of all custom programs for the company’s four destinations -- Spain, Argentina, Puerto Rico, and Cuba -- doubling enrollment and increasing the department net by 420%. • Worked closely with academic clients and on-site staff in the creation and implementation of custom programs. • Maintained accurate tracking system of clients and required follow-up, and trained staff to target potential new clients. • Planned and conducted outreach activities (e.g., conferences, institutional and partner agency visits, info sessions). • Attended to faculty and student program inquiries throughout the proposal and predeparture process. • Wrote and successfully obtained a people-to-people application to the Office of Foreign Assets Control of the U.S. Dept of Treasury.



Insight Cuba

• United States
• Travel Arrangements
• 1 - 100 Employee

• Manager of Cuba Operations

  • Aug 2013 - Oct 2013

  New Rochelle, NY In addition to the responsibilities of Travel Program Manager: • Managed all Insight Cuba tour leaders. • Worked closely with the Custom Groups department in selling tours to prospective clients -- designed specialized programs and wrote sample itineraries.

• Travel Program Manager

  • Nov 2012 - Aug 2013

  New Rochelle, NY • Assisted the Director of Cuba Operations in the procurement and management of Insight Cuba’s unique programs, working with Cuban partner agencies, social institutions, community projects, and local specialists. • Managed nearly all financial and budgetary aspects of Insight Cuba’s 100 programs. • Created and administered a management system for a new sub-department of 15+ tour leaders (i.e. created departmental procedures, policies, manuals, etc.). • Contributed significantly to the… Show more • Assisted the Director of Cuba Operations in the procurement and management of Insight Cuba’s unique programs, working with Cuban partner agencies, social institutions, community projects, and local specialists. • Managed nearly all financial and budgetary aspects of Insight Cuba’s 100 programs. • Created and administered a management system for a new sub-department of 15+ tour leaders (i.e. created departmental procedures, policies, manuals, etc.). • Contributed significantly to the writing, preparation and submission of Insight Cuba’s people-to-people application to the Office of Foreign Assets Control of the U.S. Dept of Treasury. • Collaborated with the marketing department to ensure accurate online content of the company website.



The United Illuminating Company

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Administrative Assistant

  • 2010 - 2011

  New Haven, Connecticut • Coordinated field crews for replacement of 20,000 lights in 5 towns for regional electrical company servicing 325,000 residential, commercial, and industrial customers in 17 towns in southern Connecticut. • Problem-solved database discrepancy issues by using Excel, SAP, and GIS, enabling follow-up study and accuracy review.



Big Voice Communications

• United Kingdom
• Public Relations and Communications

• Public Relations Event Coordinator

  • Sep 2010 - Dec 2010

  New Haven, Connecticut • Organized PR event for 2010 annual conference of American Epilepsy Society. • Identified and invited appropriate doctors and military officials; grouped panels based on research interest, coordinated schedules and obtained PR material from participants.



RGB Entertainment

• Argentina
• Media and Telecommunications
• 1 - 100 Employee

• Linguistics Advisor

  • 2008 - 2009

  Buenos Aires, Argentina • Working entirely in Spanish, assisted Art department of Cris Morena Group for Spanish/English television program, Jake and Blake. • Designed and translated props and other stage elements of program’s sets.



Yale University

• United States
• Higher Education
• 700 & Above Employee

• Visitor Services Assistant

  • 2007 - 2008

  New Haven, Connecticut • Served as initial contact for all visitors and callers to Yale University Art Gallery. Assessed nature of business and provided assistance or referred to one of thirty-four museum departments. • Answered questions about collection, current exhibitions and programs; distributed and collected audio guides.

• Museum Store Assistant

  • 2005 - 2006

  New Haven, Connecticut • Assisted Museum Store Manager, providing information on merchandise, tracking inventory, stocking and adjusting displays, placing orders, operating and balancing cash register (authorized and executed charges, exchanges, and credits), and maintaining shop records and files. • Provided information about Yale University Art Gallery programs and collections to customers.

• Business Office Assistant

  • 2003 - 2006

  New Haven, Connecticut • Maintained all files and records; gathered, compiled, and recorded budget data and payroll information. • Used Microsoft Excel extensively for both accounting and tracking personnel attendance and balances.

• Ancient Art Office Assistant

  • 2004 - 2005

  New Haven, Connecticut • Updated object information for Pre-Columbian and Egyptian collections, assuring accuracy of files. • Organized and transferred object content information from paper files to electronic database