Claire Jones CMgr MCMI
Head of Relationships and Business Development at Flagstone- Claim this Profile
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Topline Score
Bio
Samantha Wing
Claire is a very professional, exceptionally talented senior manager. I have worked with Claire for many years, and I can honestly say there is nothing she can not handle. She is passionate about delivering new business strategies to improve performance, while maintaining focus on customer and staff happiness. Having Claire as part of your team can only mean success.
Gary Nice CIPD
I have been fortunate to have worked with Claire for some time and to had the pleasure of working in project teams that she has led. Claire demonstrates great personal leadership skills and has a natural ability to influence and persuade within a collaborative environment which drives results, A dependable team leader and team member with tough resilience in times of change, Claire always has a focus on the customer whilst maintaining a strategic perspective. I have learnt so much from Claire and admire her as a colleague and now consider her a friend.
Samantha Wing
Claire is a very professional, exceptionally talented senior manager. I have worked with Claire for many years, and I can honestly say there is nothing she can not handle. She is passionate about delivering new business strategies to improve performance, while maintaining focus on customer and staff happiness. Having Claire as part of your team can only mean success.
Gary Nice CIPD
I have been fortunate to have worked with Claire for some time and to had the pleasure of working in project teams that she has led. Claire demonstrates great personal leadership skills and has a natural ability to influence and persuade within a collaborative environment which drives results, A dependable team leader and team member with tough resilience in times of change, Claire always has a focus on the customer whilst maintaining a strategic perspective. I have learnt so much from Claire and admire her as a colleague and now consider her a friend.
Samantha Wing
Claire is a very professional, exceptionally talented senior manager. I have worked with Claire for many years, and I can honestly say there is nothing she can not handle. She is passionate about delivering new business strategies to improve performance, while maintaining focus on customer and staff happiness. Having Claire as part of your team can only mean success.
Gary Nice CIPD
I have been fortunate to have worked with Claire for some time and to had the pleasure of working in project teams that she has led. Claire demonstrates great personal leadership skills and has a natural ability to influence and persuade within a collaborative environment which drives results, A dependable team leader and team member with tough resilience in times of change, Claire always has a focus on the customer whilst maintaining a strategic perspective. I have learnt so much from Claire and admire her as a colleague and now consider her a friend.
Samantha Wing
Claire is a very professional, exceptionally talented senior manager. I have worked with Claire for many years, and I can honestly say there is nothing she can not handle. She is passionate about delivering new business strategies to improve performance, while maintaining focus on customer and staff happiness. Having Claire as part of your team can only mean success.
Gary Nice CIPD
I have been fortunate to have worked with Claire for some time and to had the pleasure of working in project teams that she has led. Claire demonstrates great personal leadership skills and has a natural ability to influence and persuade within a collaborative environment which drives results, A dependable team leader and team member with tough resilience in times of change, Claire always has a focus on the customer whilst maintaining a strategic perspective. I have learnt so much from Claire and admire her as a colleague and now consider her a friend.
Credentials
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Chartered Manager
Chartered Management InstituteFeb, 2019- Sep, 2024
Experience
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Flagstone
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United Kingdom
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Financial Services
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1 - 100 Employee
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Head of Relationships and Business Development
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Oct 2020 - Present
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Neilson Financial Services
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United Kingdom
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Insurance
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200 - 300 Employee
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Sales Manager
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Sep 2020 - Oct 2020
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Saga plc.
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United Kingdom
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Financial Services
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700 & Above Employee
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Head of Sales and Recruitment
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May 2019 - Sep 2020
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Head of Sales
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Jan 2019 - May 2019
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Head of Sales and Service delivery
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Apr 2016 - Jan 2019
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Senior Operations Manager - Contact Centre
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Dec 2014 - Apr 2016
Member of the senior team that set up the operational elements and associated functions within Saga Legal Services. Senior operational manager for the contact centre including the sales and customer service areas for the complete Leisure suite of Insurance products. Development of the vulnerable customer support iniative at Saga Services.
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Operations Manager Home and Motor Insurance
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Jun 2010 - Dec 2014
Operations manager for the Home and Motor Insurance sales department
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Unit Manager Saga Holidays
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Jun 2009 - Jun 2010
Wider management of contact centre operation supporting departmental operations manager.
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Sales Manager Insurance Services
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Oct 2006 - Jul 2009
Managing sales teams, responsible for achieving customer satisfaction, compliance and KPI's
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grunwick processing labs
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Photography
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Retail Area Manager
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Jun 2003 - Sep 2006
Responsible for the sales performance, customer service and quality for 11 Stores in Kent and Essex. Responsible for the sales performance, customer service and quality for 11 Stores in Kent and Essex.
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Education
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2021 - 2021
Advised Skills
Certified SAFe 5 Agilist, Agile Leadership -
2017 - 2019
Chartered Management Institute
Level 5 Apprenticeship - Operational/Departmental Management (Foundation Degree), Operations Management -
2017 - 2019
Chartered Management Institute
Chartered Manager Award, Management -
2017 - 2019
Institute of Leadership and Management
Level 5 Diploma in Leadership and Management, Management -
2018 - 2018
APM Association for Project Management
PFQ - Project Fundamentals qualification, Project Management -
Chaucer Technology school - Canterbury
Community
