Experience

Frederique Constant

• Luxury Goods & Jewelry
• 100 - 200 Employee

• Logistic and Customer Care Coordinator

  • Nov 2015 - Present

  Project management : open new subsidiary in Europe, supervising and orchestring the pre-sales activities for launch and run-out of specific products Day-to-day management of any customer inquiries Maintain Excellent relationship with customer and sales team, dealing with client requests, from the order (watches, POSM, spare parts & repairs) to the delivery & potential claimsHandle orders, returns, logistics, invoicing, backorders and client stock levels for Subsidiary, distributors or retailers. Checking availability and/or delay with productionOrganization and participation of event such as BaselworldRegularly maintain and update customer master fileCommunication bridge between clients, sales, and internal team (production, accounting department ...) Provide all necessary shipping documents to customers such as packing list, invoice, CITES, COO, AWB, CARNET ATA… Training for new employee Assist with on boarding of new joiners Excellent analytical and commercial skills Weekly reporting Perform other duties as assigned Show less

• Transport Coordinator

  • May 2015 - Oct 2015



SCP Pissard, Borey, Barthelet Notaires

• Administrative Assistant

  • Jul 2014 - May 2015

  General reception duties – telephone, post, greeting visitors, supplies, cleaners Day-to-day management of any customer inquiries (phone and written communication) Assistance to partners – agenda, personal matters Management of filing and archive, conference rooms IT liaison General reception duties – telephone, post, greeting visitors, supplies, cleaners Day-to-day management of any customer inquiries (phone and written communication) Assistance to partners – agenda, personal matters Management of filing and archive, conference rooms IT liaison



Team Relocations

• Netherlands
• Transportation/Trucking/Railroad

• Logistic Account Manager

  • Nov 2004 - Feb 2014

  Customer service operations Assist in the day to day management of any customer inquiries (phone and written communication) Maintain good relationship with existing clients / accounts Acting as interface and central point of contact towards HR departments and advising, supporting and guiding the expatriate Identifying needs and goals with supporting documentation Knowledge of the local market and local region Develop creative solutions for each client Issue resolution/respond to questions / last minute requests / meet deadlines Ability to resolve problems / conflicts Coordinate and supervise all relocation activities with the moving services, the real estate agencies, the employees and the HR department. Manage other projects upon demand (tender process, costing, reporting…) Manage, compile and report on all complaints from customers Follow the logistics costs flow and negotiating prices Maintain a formal communication within HR, employees and external suppliers in order to improve adequacy, speed and quality of service Conduct calls with Relocation consultant Organization of “orientation tour, home / school search, preview trip” Ensure administrative tasks (follow-up, policy upgrad) Invoicing and claim process Checking payment Produce correspondence and documents for purchase orders, shipping instructions to suppliers Maintain good communication within forwarders, clients and external suppliers in order to improve adequacy, speed and quality of service (win/win attitude) Handle all shipments and transports, in and outbound including document management and preparation (FOB, CFR, EXW, DDP, ….) Development of new clients within Switzerland Organization of meetings, events Conduct Pre move Survey Collect all relevant informations and documentations for customs process Assisting the Managing Director with his planning, travel and expenses Ordering the necessary equipment, products, tools when needed Show less



FONCIA

• France
• Real Estate
• 700 & Above Employee

• Executive Assistant for Rental & Sale Management

  • Nov 2003 - Oct 2004

  Manage and maintain full occupancy of real estate agency Answer phones, file and manage paperwork, mail letters and purchase office supplies Ensure good maintenance of the selected apartments Coordinate maintenance services and administrative tasks (leases, billing…) Manage and maintain full occupancy of real estate agency Answer phones, file and manage paperwork, mail letters and purchase office supplies Ensure good maintenance of the selected apartments Coordinate maintenance services and administrative tasks (leases, billing…)