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Claire James is a seasoned professional with 7+ years of experience in training package development, research, and public speaking. She has a strong background in leadership, marketing, and customer service, with a degree in Higher School Certificate and various diplomas in human resource management, leadership, and workplace health and safety. She has worked in various roles, including Training Package Development, Research and Liaison Officer, and Special Events and Fundraising Coordinator.

Experience

    • Training Package Development
      • Nov 2016 - Present
      • Darwin, Australia

    • Research and Liaison Officer
      • Aug 2013 - Feb 2016
      • Darwin, Australia

      Key Responsibilities:To provide communication and research support to the Executive Officer with a view to achieving established responsibilities of the organisation that are consistent with the scope of CHARTTES.Key Achievements:• Development and implementation of CHARTTES Workplace Health and Safety procedures and manuals• Securing 6 additional job titles to the ‘Northern Territory Skilled Occupation Priority List’ - This was done by presenting the NT Government with research sourced from industry employers to identify job shortages and future solutions regarding workforce development.• Management of 5 training programs; Certificate IV Workplace Health and Safety, Certificate IV Frontline Management, Certificate IV Sports Development, Certificate IV Project Management & Practice and Certificate III Laundry Operations – this included working with the registered training organisation to ensure the context of the units delivered were relevant to the students and their workplace.• Securing a NT Government contract for free Customer Service Skills Training; offered to the Tourism industry to assist workforce development.• Hosting 10 NT students to the National Worldskills Competition in Perth. After 6 months of coaching and support, the students gained 4 medals including a Gold for the VET in School category, Food and Beverage Service, and a Bronze for Cookery and Tourism.

    • Special Events and Fundraising Coordinator
      • Mar 2012 - Aug 2013
      • Darwin, Australia

      Key Responsibilities:The overall management of Cancer Council NT’s national fundraising events including Australia’s Biggest Morning Tea, Daffodil Day, Relay For Life, Pink Ribbon Day, Girls Night In and Call to Arms as well as community events such as the Annual Gala Ball and Race Day.Key Achievements:• Number 1 year for Australia’s Biggest Morning Tea revenue in history – 2012• Largest host registration for Australia’s Biggest Morning Tea in history - 2012 & 2013• Daffodil Day increased revenue target by 12.5% -2012• Number 1 year for Relay For Life Darwin revenue in history – 2012• Securing the largest team registration for Relay For Life Darwin in history – 13% increase• Development of greater community involvement – increasing volunteer data base by 11%

    • Meeting and Events Coordinator
      • Sep 2010 - Mar 2012
      • Alice Springs

      Key Achievements:• Number 1 year for Banquet revenue in hotel history – 2011• Number 1 year for Banquet Gross Operating Profit in hotel history – 2011• Winner of the AHA NT ‘’Gold Plate Award’’ - Best Function/Event Caterer - Crowne Plaza Alice Springs• Booking and coordinating the largest Christmas Day Lunch in history in 2011 with 374 guest’s V’s 2010- 170 guests.• Development of the talent pipeline - completing 14 one-on-one mentoring sessions with a Food and Beverage Attendant to further her development with IHG.• Being selected as a member of the inaugural NT Chamber of Commerce’s ‘’Emerging Leaders of Alice’’ group.

Education

  • 2021 - 2021
    RMIT Online
    Design Thinking for Innovation
  • 2019 - 2020
    The Left Bank
    Content Marketing
  • 2019 - 2019
    Odyssey Training Company
    Project Management Fundamentals
  • 2018 - 2018
    International Association for Public Particiaption
    Engagement Essentials
  • 2017 - 2018
    TAFE NSW
    Diploma of Human Resource Manageme
  • 2016 - 2017
    TAFE NSW
    Diploma of Leadership and Management
  • 2015 - 2015
    Alana Kaye Training
    Certificate IV in Workplace Health and Safety
  • 2001 - 2006
    Warilla High School, Illawarra, NSW
    Higher School Certificate

Suggested Services

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Industry Focus. “Non-profit Organization Management”

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