Experience

Simplexity Travel Management Ltd

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Technology Manager

  • May 2022 - Present



Ventur

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Onboarding & Online Technical Support Manager

  • Nov 2021 - May 2022

• Online & Onboarding Executive

  • Dec 2019 - Nov 2021

  • Manage all phases of client implementation projects, from kick-off to go-live.• Build and configure new client requirements within the internal systems.• Escalate support queries with suppliers when required and collate errors to improve performance.• Create and maintain support materials and user guides for our online booking solutions. • Keep up to date with new product releases and communicate with key staff and management.

• Sports and Groups Travel Consultant

  • Jun 2018 - Dec 2019

  • Determining customer requirements and ensuring that all products met their expectations.• Advising and processing problems that arise to ensure everything ran smoothly.• Maintained relationships with key personnel to ensure service delivery.• Always focused on monthly sales targets and servicing customers to a high standard.• Worked as part of the Out of Hours team, dealing with emergency calls and issues.



Clarity Business Travel

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Business Travel Consultant

  • May 2016 - Jun 2018

  • Researching and organising suitable travel arrangements for key customers. • Research various destinations and means of travel covering prices, customs and weather conditions. • Created and updated electronic records of client’s profiles to generate repeat business. • Superuser for a new internal booking system, reporting any issues and relaying solutions. • Problem-solving and answering any unexpected issues as they came up. • Researching and organising suitable travel arrangements for key customers. • Research various destinations and means of travel covering prices, customs and weather conditions. • Created and updated electronic records of client’s profiles to generate repeat business. • Superuser for a new internal booking system, reporting any issues and relaying solutions. • Problem-solving and answering any unexpected issues as they came up.



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Travel Advisor

  • Aug 2015 - May 2016

  • Answering and resolving inbound customer queries by telephone and email. • Effectively managing any pre-departure amendments and communicating directly with customers. • Communicating relevant documentation and information to customers within the required timescales. • Liaising with suppliers overseas to resolve any supply chain issues that affected the customer experience. • Developed excellent product knowledge to ensure customers were always happy and well informed. • Answering and resolving inbound customer queries by telephone and email. • Effectively managing any pre-departure amendments and communicating directly with customers. • Communicating relevant documentation and information to customers within the required timescales. • Liaising with suppliers overseas to resolve any supply chain issues that affected the customer experience. • Developed excellent product knowledge to ensure customers were always happy and well informed.



Flight Centre Business Travel - Australia

• Australia
• Travel Arrangements
• 200 - 300 Employee

• International Travel Consultant

  • Aug 2014 - Aug 2015

  • Highly focused on meeting and exceeding sales targets in a busy environment. • Developed excellent relationships with all customers, ensuring their needs were always met. • Dealt with customers face to face, over the telephone and via email, depending on their preference. • Maintained high-quality records for each customer to make any post sales issues could be resolved. • Working within a highly competitive and driven team, focused on growth and profitability. • Highly focused on meeting and exceeding sales targets in a busy environment. • Developed excellent relationships with all customers, ensuring their needs were always met. • Dealt with customers face to face, over the telephone and via email, depending on their preference. • Maintained high-quality records for each customer to make any post sales issues could be resolved. • Working within a highly competitive and driven team, focused on growth and profitability.



The Ships Photographer

• Photography Manager

  • 2008 - 2012