Experience

Titan Trust Bank

• Nigeria
• Banking
• 100 - 200 Employee

• Product officer and analyst

  • Apr 2021 - Present

  Work with various schemes, processors, switch to achieve compliance with guidelines and regulations. · Monitor and report the performance of deployed card products for all products and optimize their usage. · Collation of quarterly feedback from the sales teams to develop and modify new products and product features to dominate the market. · Liaise with Mastercard on new benefits, offers, and features available to premium cardholders. · Controlled information dissemination to the public of the bank on identified opportunities with Premium Card Products of the bank. · Managed the activities of the card settlement and reconciliation. · Reviewed daily settlement and reconciliation of e-banking payment accounts. · Facilitated consistent analysis and upgrade of Elite & Premium Card Products within the business. · Partnered with internal teams and third-party vendors to automate channels transaction reports. · Work with Union bank, technology partners and key IT resources to support the bank’s merger integration process. · Monitor platform stability and uptime. Show less



Hope PSBank

• Nigeria
• Banking
• 1 - 100 Employee

• Customer Support Analyst Lead

  • Feb 2021 - Apr 2021

  1. Providing supports to customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with reversal of unsuccessful transactions related to bill payment, airtime vending and transfers. 3. Communicate issues with the right department for resolutions. 4. Providing advice on procuring products or services. 1. Providing supports to customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with reversal of unsuccessful transactions related to bill payment, airtime vending and transfers. 3. Communicate issues with the right department for resolutions. 4. Providing advice on procuring products or services.



Payattitude

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Analyst

  • Jun 2020 - Jan 2021

  1. Providing supports to customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with placement of refunds, reversal, and exchanges. 3. Use telephones to reach out to customers and verify account information’s. 4. Ensure escalation and follow up with Infobip on issues encountered when customers are unable to receive activation code (OTP) to enable them to complete on-boarding or initiate a transaction on the PayAttitude Mobile App. 1. Providing supports to customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with placement of refunds, reversal, and exchanges. 3. Use telephones to reach out to customers and verify account information’s. 4. Ensure escalation and follow up with Infobip on issues encountered when customers are unable to receive activation code (OTP) to enable them to complete on-boarding or initiate a transaction on the PayAttitude Mobile App.



Unified Payment Services Limited

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Support Analyst

  • Feb 2020 - Jun 2020

  1. Supporting customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with placement of orders, refunds, reversal, and exchanges. 3. Interacting with Merchant and Banks to resolve issues and complaints as regards Debit cards and POS terminals. 1. Supporting customers by providing helpful information, answering questions, and responding to complaints. 2. Assist with placement of orders, refunds, reversal, and exchanges. 3. Interacting with Merchant and Banks to resolve issues and complaints as regards Debit cards and POS terminals.



Edfin microfinance

• • Dec 2019 - Dec 2019

  1. Resolving discrepancies in information and obtaining further information for incomplete documents.2. Testing new database systems and software updates.3. Creating account for new customers/clients.

• • Oct 2019 - Dec 2019

  1. Compiled the data of customers in the firm.2. Restructured loan repayment schedule and generated loan repayment schedules for clients.



Nasco household product

• Plateau, Jos

• Engineer Internship

  • Jan 2017 - Sep 2017

  1.Acted as a resource for students who visited during excursions. 2.Ensured that duties were carried out effectively by assigning and coordinating duties to unskilled labourers. 3.Participated in the production of sulphonic acid and detergent, also carried out calculations and ensured stock of raw materials used for production. 4.Took readings and monitored readings of equipment’s in the control room. 1.Acted as a resource for students who visited during excursions. 2.Ensured that duties were carried out effectively by assigning and coordinating duties to unskilled labourers. 3.Participated in the production of sulphonic acid and detergent, also carried out calculations and ensured stock of raw materials used for production. 4.Took readings and monitored readings of equipment’s in the control room.