Administrative Assistant

• Oct 2017 - Present

• Providing a point of contact for customers, resolving any issues in a timely manner. • General Office Administration-Collecting Mail. General filing, post, holiday, sick forms, company functions/events etc. • Maintaining databases – Asset Log, demo equipment, internal calibrations, parts stock • Maintaining Stock control level and managing stock in & out. • Support / Directing quick and efficiently to company enquiries via telephone, email etc • Organising and preparing of shipping documentation and arranging transport to and from Customers in both UK and International – Small packages (DHL, TNT etc) for Sales and Test Lab. • Administrative support for Test Lab/Sales. • Handling any delivery queries, creating dispatch and delivery notes, working with Couriers • Answering the telephone and assisting with queries • Organising travel arrangements for Staff and customer visits - Sales / Test Lab / Directors when required • Assisting in organising sales/customer meetings at THP and support events in the UK • Ordering and maintaining stationery and refreshment supplies. • Maintaining internal calibrations • Placing SO & PO onto SAGE for test lab and sales • Maintaining stock control and managing stock in & out • Design, implement and monitor all Health & Safety Risk Management processes including risk assessments, method statements, site specific health & safety plans, environmental plans, audits, induction training, toolbox talks, book training courses, fill in accident reports and conduct investigations. • Organising contractors for internal inspections (lifting equipment, forklift, CCTV, alarms etc) • ISO 9001 day to day running, monthly internal audits and yearly external audit. Maintain and develop new quality processes and standard quality reporting measures • RAMS completed for engineers when needed • Completion of customer and supplier forms (when requested) • Helping when needed on tenders (completion of forms etc) Show less

Office Manager

• Mar 2016 - Aug 2017

Deputy Manager

• Jan 2013 - Mar 2016

tl

• Apr 2010 - Jan 2013