Experience

Forbes Travel Guide

• United States
• Hospitality
• 1 - 100 Employee

• Copy Editor & Publisher

  • Jul 2011 - Present

  -Edit detailed reports that are used to determine star ratings and train hospitality staff with a high regard for customer service, guest experience, proper techniques and luxurious expectations. -Manage editorial schedule effectively, ensuring quality reports are delivered in a timely manner. -Review and publish final projects, including editorial content, before published to international and domestic hospitality clients, checking for accuracy and consistency with Forbes Travel Guide style and standards.-Train Editors and Field Evaluators, enforcing high quality content and providing constructive feedback. -Communicate with and report to the Editorial Team at the home office Show less

• Field Evaluator

  • Nov 2012 - Mar 2014

  -Traveled to and evaluated domestic properties (hotels, restaurants and spas) by objectively answering pre-determined standards and submitting reports to home office, catering to client specifications.-Wrote detailed reports used to determine star ratings and train staff with a high regard for customer service, guest experience, proper techniques and luxurious expectations. -Compiled business-related expense reports and booked travel, including flights, hotel bookings and various additional reservations. Show less



Habitat for Humanity East Central Ohio

• United States
• Housing and Community Development
• 1 - 100 Employee

• Director of Community Outreach and Development

  • Nov 2015 - May 2016

  -Recruited, placed, retained and supported more than 5,000 annual volunteers. -Ensured volunteer scheduling was up-to-date and communicated properly. -Confirmed all details for volunteer groups, events and gatherings were met. -Provided follow-up and confirmation with volunteers, as needed. -Developed and coordinated opportunities to create awareness and support for Habitat for Humanity East Central Ohio's programs and services.-Managed Community Outreach department team.-Represented Habitat for Humanity East Central Ohio at community events. -Created and maintained relationships with local schools, colleges, businesses and individuals to increase volunteers and partnerships. -Developed and coordinated the execution of programs for youth, adult and consistent volunteers. -Identified and then cultivated relationships with potential sponsors.-Researched and assisted in developing plans for expanding Habitat for Humanity East Central Ohio's local presence.-Conducted tours and provided presentations, sharing the history, mission statement and volunteer opportunities at Habitat for Humanity East Central Ohio. Show less

• Community Outreach Coordinator

  • Jan 2015 - Oct 2015

  -Provided support for the Director of Community Outreach and Development. -Planned, set up and executed all community-based events and gatherings. -Collected volunteer information and input into Habitat for Humanity East Central Ohio’s database. -Captured photos of volunteer groups, uploaded and logged in database. -Assisted with solid relationship building among volunteers and community stakeholders. -Assisted with volunteer scheduling. -Represented Habitat For Humanity East Central Ohio at community events. -Provided follow-up and confirmation with volunteers, as needed. -Attended weekly planning meetings and provided detailed information for upcoming volunteer days. -Assisted with gathering information for companies and organizations for potential sponsorship. Show less



Anthropologie

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Sales Associate

  • Feb 2010 - Jul 2011

  -Processed customer requests for out-of-stock items and effectively handled customer service issues, creating lasting relationships by learning about customer needs and personalizing service to meet those needs. -Mentored 3-5 associates at register to train, aid in customer service and properly process transactions. -Led weekly sales markdown team: collected newly discounted merchandise, organized team to re-price items and arranged sales floor to accommodate new merchandise. -Assisted management in opening and closing functions: restocked purchased items, monitored sales trends and budget to optimize sales and created an organized environment. -Assisted with setting and exceeding sales goals, guaranteeing both staff and guests were positively impacted. -Merchandised weekly apparel shipments. -Engaged with customers to ensure a pleasant shopping experience and assisted with outfitting. Show less



Hagerty

• United States
• Insurance Carriers
• 700 & Above Employee

• Freelance Journalist

  • Jan 2010 - Aug 2010

  -Attended assigned automotive events and tradeshows, recorded key facts, interviewed participants and expanded brand awareness.-Used collected data to compile informative and engaging articles for company’s external website, specifically targeting the automotive audience, while also striving to attract new readers/customers.-Communicated with and responded to Editorial Team at home office.-Observed significant deadlines for timely article publication

• Hagerty Plus Coordinator

  • Aug 2009 - Dec 2009

  -Composed articles for monthly customer newsletter. -Edited articles on external company website, making the site more user-friendly and lengthening time viewers spent browsing the site. -Maintained company-wide volunteer database and coordinated volunteers.-Assisted with purchasing office supplies for a staff of more than 250.



University of Michigan Press

• Ann Arbor, Michigan

• Copyright Reviewer (Internship)

  • May 2009 - Aug 2009

  -Approved copyright requests for University of Michigan Press published materials. -Filed copyright permissions, ensuring an organized system. -Processed reader payments in a timely manner. -Provided clerical and administrative support to editorial team, including copying, faxing and mailing. -Approved copyright requests for University of Michigan Press published materials. -Filed copyright permissions, ensuring an organized system. -Processed reader payments in a timely manner. -Provided clerical and administrative support to editorial team, including copying, faxing and mailing.



Hagerty

• United States
• Insurance Carriers
• 700 & Above Employee

• Hagerty Cares Associate (Internship)

  • May 2008 - Aug 2008

  -Implemented a company-wide volunteer initiative for more than 250 employees. -Compiled a detailed list of more than 200 local volunteer opportunities. -Met with approximately 10 community leaders to determine local volunteer needs. -Assistant to the lead of the initiative; performed office tasks, fielded calls and attended meetings. -Implemented a company-wide volunteer initiative for more than 250 employees. -Compiled a detailed list of more than 200 local volunteer opportunities. -Met with approximately 10 community leaders to determine local volunteer needs. -Assistant to the lead of the initiative; performed office tasks, fielded calls and attended meetings.



Northwestern Michigan College

• United States
• Higher Education
• 300 - 400 Employee

• Writing Center Reviewer

  • Aug 2006 - May 2007

  -Compiled feedback on academic essays. -Discussed writing techniques with students. -Assisted in developing curriculum for other reviewers. -Scheduled student appointments with reviewers. -Compiled feedback on academic essays. -Discussed writing techniques with students. -Assisted in developing curriculum for other reviewers. -Scheduled student appointments with reviewers.