Experience

MatSu Regional Medical Center
• Hospitals and Health Care
• 100 - 200 Employee
• Certified Nursing Assistant/Patient Sitter/Screener

  • Aug 2020 - Present

The Pokémon Company International
• United States
• Entertainment Providers
• 700 & Above Employee
• Web Production Assistant

  • Jul 2015 - Apr 2016


PetSmart

• United States
• Retail
• 700 & Above Employee

• Marketing Specialist

  • Nov 2014 - Jun 2015

  Managed $45 million annually in vendor funding, assisting senior management in determining allocation and strategy Supervised invoicing for incremental marketing vehicles such as signage, direct mail, etc. Leads and directs various work-streams and cross functional teams for the consumables CRM and brand shop categories Governed 25 brand shops driving $13 million in eCommerce sales and a 2.53% conversion rate Administered project management to drive customer loyalty… Show more Managed $45 million annually in vendor funding, assisting senior management in determining allocation and strategy Supervised invoicing for incremental marketing vehicles such as signage, direct mail, etc. Leads and directs various work-streams and cross functional teams for the consumables CRM and brand shop categories Governed 25 brand shops driving $13 million in eCommerce sales and a 2.53% conversion rate Administered project management to drive customer loyalty by increasing vendor participation in the email retention program by 230% Built and maintained vendor relationships for PetSmart Top 30 vendors

• Web Content Administrator

  • Mar 2013 - Nov 2014

  Employed leadership skills to direct team and manage various work-streams and cross functional teams Managed product set up and attribution to highlight features and benefits of 8,400 items annually in order to drive $36.7M year-to-date total in online sales Key voice in developing product management tool (PIM), providing ease of use, documentation, training, and standards Reported high-level and detailed status reports of missing product information, while developing… Show more Employed leadership skills to direct team and manage various work-streams and cross functional teams Managed product set up and attribution to highlight features and benefits of 8,400 items annually in order to drive $36.7M year-to-date total in online sales Key voice in developing product management tool (PIM), providing ease of use, documentation, training, and standards Reported high-level and detailed status reports of missing product information, while developing project management action plans to obtain outstanding items Created and maintained partnerships among internal teams to encourage learning and optimizing of OMNI-channel across departments within the organization Coordinated the acquisition, photography, and copy of samples and their new item set up process for the web within 75 attributes and 900 categories, establishing a seamless customer experience Communicated and reviewed standards and deadlines with partners at various levels to ensure adherence to the ecommerce product presentation strategy



Buckle, Inc

• United States
• Technology, Information and Internet

• Team Leader

  • May 2012 - Dec 2012

  Applied knowledge of customer service and fashion in order to assist in the selection of guest’s attire, as well as the merchandising of the store Exercised management skills to assist and train sales associates in order to create an enjoyable shopping experience for all guests Assisted store manager with daily duties including, but not limited to: paperwork, customer service, maintaining the visual integrity of the store, and handling cash flows Applied knowledge of customer service and fashion in order to assist in the selection of guest’s attire, as well as the merchandising of the store Exercised management skills to assist and train sales associates in order to create an enjoyable shopping experience for all guests Assisted store manager with daily duties including, but not limited to: paperwork, customer service, maintaining the visual integrity of the store, and handling cash flows



Lumberyard Brewing Company Hostess

• Hostess

  • Nov 2011 - May 2012

  Greeted customers upon arrival and wished them an enjoyable dining experience, while working in a fast-paced environment Monitored the flow of the restaurant, ensuring that customers would be served in a timely fashion Completed daily tasks, such as inventory control and various cleaning duties, in order to maintain a functional work place Greeted customers upon arrival and wished them an enjoyable dining experience, while working in a fast-paced environment Monitored the flow of the restaurant, ensuring that customers would be served in a timely fashion Completed daily tasks, such as inventory control and various cleaning duties, in order to maintain a functional work place



Taos Cantina

• United States
• Restaurants

• Server

  • Jun 2011 - Sep 2011

  Ensured that all expectations were met, and making sure each customer had a satisfactory dining experience Displayed top sales in beverages, providing education and meal-pairing suggestions Used multi-tasking skills effectively in order to please customers Ensured that all expectations were met, and making sure each customer had a satisfactory dining experience Displayed top sales in beverages, providing education and meal-pairing suggestions Used multi-tasking skills effectively in order to please customers