Volunteering Advisor

• Sep 2022 - Present

Trustee

• Apr 2021 - Present

Volunteer Engagement Officer

• Jan 2018 - Nov 2020

• Managed the re-vised and re-structured volunteer recruitment process creating and implementing a new marketing strategy, hosting taster day and induction events • Launched a new volunteer management software system, Better Impact, to 260+ volunteers including 30+ remote volunteers, 20+ volunteer managers and support staff, across 16 teams in 5 departments, creating the rotas for each team, delivering high quality training to all audiences and ensuring GDPR compliance• Managed and supported staff and volunteers regarding the problem resolution process and facilitated these meetings where necessary• Embedded a structure of formal feedback within the volunteer journey so volunteers were not overly questioned but data was gathered a key “crunch” points in the volunteer journey• Reviewed the Volunteer Handbook making the 140 manual a 30-page colour document with easy-to-read headings, inspiring photographs and flowcharts to summarise processes

Volunteer Coordinator

• Mar 2017 - Dec 2017

• Reviewed and created a Volunteer Policy, Volunteer Strategy and Volunteer Agreement setting out guidance for best practice • Influenced management to encourage adopting of new language across the organisation that is more in-keeping with volunteering • Worked with corporate partners Santander and Expedia to host Volunteers’ Week celebrations and Christmas events, securing and managing the budget, sourcing donations from local business and promoting the event internally • Completed “duty” shifts in the call centre dealing with social services enquiries, the information and advice service and care navigation

Volunteer Development Intern

• Oct 2016 - Mar 2017

• Managed the recruitment of 130+ volunteers to help deliver specialist tours as part of our Heritage Lottery Funded Painted Hall conservation project• Took the lead on advertising and recruitment for volunteer roles with specific focus on recruiting from community groups. Responded to enquiries promptly, planning recruitment events and group interviews including format and activity, and supporting the visitor experience team to deliver a full programme of induction and training • Administered accurate and detailed records for volunteer recruitment, creating databases, writing reports, diary management for the team, speaking to trustees and funders, taking meeting minutes and other tasks as required • Updating the volunteer pages of the ORNC’s website with new volunteer roles and our recently awarded Investing in Volunteers accreditation • Mentoring and supporting volunteers, completing daily walks to keep contact with volunteers on site, being available for tour practice offering support and guidance

Freelance Heritage Educator

• May 2014 - Sep 2016

Freelance Educator (Schools & Families learning programme)

• Oct 2013 - Oct 2016

Visitor Services Team Leader (Access)

• Jun 2014 - Oct 2014

Warden (Access)

• Jun 2013 - Oct 2013

Visitor Welcome Team Leader

• Mar 2015 - Mar 2016

• As Manager of the Visitor Centre I led a team of staff and volunteers to deliver high levels of customer services, achieve membership, Gift Aid and sales targets. • Completed all administration for the Visitor centre including stock and ordering, managing the staff rota and annual leave as well as supervising the end of day cashing up of tills.• Acted as Duty Officer attending First Aid calls, dealing with maintenance or health and safety concerns and presentation of the site • I supported volunteers driving our mobility bus, ensured compliance with all legal requirements for the vehicle and volunteers driving it