Experience

LUKE ROPER LIMITED
• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee
• Store Manager

  • Jan 2016 - Present


Ben Sherman

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Store Manager

  • Dec 2014 - Jan 2016

  - Turned around an underperforming store achieving +£120,000 v LY on the same stock levels and staff - Managing a team of 8-10 staff - Reporting into the Area manager - Set up of the store visually and operationally, back to basics - Hiring and recruited a brand new team - Working with McArthur Glen in terms of driving footfall and increasing service expectations - Turned around an underperforming store achieving +£120,000 v LY on the same stock levels and staff - Managing a team of 8-10 staff - Reporting into the Area manager - Set up of the store visually and operationally, back to basics - Hiring and recruited a brand new team - Working with McArthur Glen in terms of driving footfall and increasing service expectations



PETER WERTH

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Brand manager

  • Mar 2014 - Dec 2014

  - Brand manager at the flag ship store at Meadowhall. - Highly competitive market, thinking commercially and acting pro actively to ensure targets were met. - Built relations with Hof by working alongside management and premium brand partners. - Brand manager at the flag ship store at Meadowhall. - Highly competitive market, thinking commercially and acting pro actively to ensure targets were met. - Built relations with Hof by working alongside management and premium brand partners.



FLY53

• United Kingdom

• Area Manager

  • Nov 2012 - Jan 2014

  - Managing a team of 12 concessions with 24 staff members, as well as maintaining home store.- Driving team performance and maximising sales and profitability through excellent customer service, appraisals and incentives.- Maintaining and increasing standards through excellent visual merchandising, introducing monthly guideline packs for the teams..- Recruitment and training for new Brand managers and part time sales staff.- Responsible for the VM for the northern region whilst creating displays to promote promotions and best sellers.- Weekly meetings with the Floor managers in other store locations, building relationships in store for the brand, whilst dealing with issues.- Collating the regions weekly reports, speaking with brand managers and dealing with stock issues- Highlighting any issues to head of retail/ logistics.- Controlling budgets and payroll. Show less

• Brand Manager

  • Sep 2011 - Jan 2014

  - Manage the concession by implementing promotions in order to drive sales and develop brand awareness.- Recruit, induct, retain and develop staff to enhance the values of the brand contribute to the success of the business.- Coach the sales team in selling techniques and product knowledge.- Maintain relationships with HOF managers.- Deliver excellent customer service at all times building regular customers in store and building a customer data base in store for future events.- Control stores payroll to a line with company tradingKey Achievements:- Promotion after 1 year within the company to a Junior area manager.- Opened 3 new concessions in the north, recruited and trained brand managers to be ambassadors of the brand.- Working alongside head of retail and the HO team in London with the Autumn/winter 2013 launch, whilst analysing consumer buying patterns and managing plans for stock levels in stores. Show less



Mexx

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Store manager

  • Mar 2002 - Jun 2011

  - Successfully progressed my way from sales assistant to Store manager within 4 years. - Ensure sales targets are inline/ improved on last year’s sales by monitoring kpi’s and driving sales through customer service. - Motivating and encourage the development of the team to ensure excellent customer service is being delivered with product linking, customer contact and the centre’s ‘mystery shopper’ - Controlling expenses through store budgeting and profit and loss reports. - To encourage the training and the development of the team through appraisals - Delivering weekly floor moves, co-ordinating store displays to be in line with brand guidelines and to ensure best and worst sellers are monitored. - Responsible for collating weekly conversion and refund information from the region to the area manager. - Health and Safety, to ensure that the store follows all safety guidelines and make sure that my team are fully trained in the company and the centres fire and evacuation procedure. - Manage the stock loss and security- making sure the team are trained and following the procedures. Show less


Lee Cooper
• Retail Apparel and Fashion
• 200 - 300 Employee
• Sales Assistant

  • Sep 2001 - Mar 2002