Program Manager

• Oct 2020 - Present

Event and Social Media Executive

• Feb 2017 - Mar 2020

Manager

• Apr 2014 - Feb 2017

- Responsible for the ownership and management of the day to day running of the store- Manage, motivate and inspire the store team daily, encouraging training and staff engagement- Monitor and control store KPI's, thus ensuring targets are exceeded- Ensure excellent customer service through excellent service- Manage all store recruitment, interviews and selection process- Co-ordinate full training packages for new stores, creating new documentation in line with the corporate standards- Participating regularly in company deviation projects

Project Manager

• Mar 2010 - Mar 2014

- Project managed the delivery of over 100 onsite refit projects and store openings, ensuring they were on time and within budget- Supervised general store, office, stockroom and salesfloor setup - Ensured effective diary management inc. Travel arrangements, preparing and booking meetings- Collaborated stationary and equipment orders for each site - Liaised with property departments, local authorities and contractors to ensure all works could be completed- Engaged and influenced management teams - Co-ordinated and delivered onsite training and coaching with store colleagues and management - Prepared and presented projects and packs with the corporate image and logo- Designed store plans and layouts with the use of Computer Aided Design (CAD)- Created and implemented in store displays and planograms to the highest standard within the corporate guidelines- Developed and incorporated the company brand into the stores- Delivered store standard presentations to the area manager and store manager population- Ensured customer satisfaction levels exceeded targets