Experience

Accendo Coaching & Training

• Executive Confidence & Leadership Coach & Trainer

  • Oct 2012 - Present

  People often ask me what "Accendo"​ means and its latin for "Ignite"​. On all my coaching programmes I "Ignite" clients to identify and unlock their true potential.Corporate & Executive Performance CoachPersonal Confidence CoachDISC Personality ProfilingLeadership Programmes to help leaders identify the traits within themselves and teamsSupporting teams and individuals through changeSupporting teams and individuals build effective relationshipsAll of my clients to date have increased their confidence to secure promotion, earn more money and grow as individuals by embarking on a journey of self discovery to achieve their dreams

• Author

  • Dec 2016 - Present

  Empowering Employee Engagement - How to ignite your team for peak performanceIn this book I offer businesses and team leaders a unique process for raising the performance of their staff using a coaching based method called the Ignite Programme. By implementing a range of carefully selected coaching skills & tools, I show how any leader can bring about fundamental change within an unengaged or dysfunctional team.The book reveals the combination of theory, case study and methodology used during a 12 week experiment to take nine individuals from disempowered to engaged. It shows the approaches, strategies, tools and methods used to bring about change for both the individual team members, the business as a whole and for myself.This book forms an open case study and management guide for any team leader or business manager wanting to bring about significant changes in team and business performance

• Book Author

  • Dec 2018 - Dec 2018

  Inspirational, Fabulous & Over 40In this book 12 women in business share their stories of courage, determination and resilience to overcome many challenges of physical & emotional disabilities, health issues and financial worries as they step outside their comfort zone to inspire and influence others. The book was written to inspire women who are reaching a prime time of their life and want to find truthful stories to give them the confidence to make a change to live the life they are destined to live



The Coaching Academy

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Associate Trainer

  • Jul 2021 - Present

  Part of the training delivery team Part of the training delivery team



University of Exeter

• United Kingdom
• Higher Education
• 700 & Above Employee

• Academic Mentor

  • Mar 2020 - Present

  I am currently supporting financial professionals obtain their Financial Professional Degree Apprenticeship (Level 6) Markets CFA with the opportunity to support Senior Leaders obtain their (Level 7) MBA through the Degree Apprenticeship scheme with the CMI I am currently supporting financial professionals obtain their Financial Professional Degree Apprenticeship (Level 6) Markets CFA with the opportunity to support Senior Leaders obtain their (Level 7) MBA through the Degree Apprenticeship scheme with the CMI



Revival Sanctuary | Women Embracing Collaboration over Competition

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Co Author

  • Apr 2020 - Apr 2020

  Revival – Women Embracing Their Super Powers Volume OneUplifting, enlightening and candid stories from truly inspirational women who have unveiled their vulnerabilities, their thoughts hopes and dreams. As a bonus there are tips for every woman to be a superhero Revival – Women Embracing Their Super Powers Volume OneUplifting, enlightening and candid stories from truly inspirational women who have unveiled their vulnerabilities, their thoughts hopes and dreams. As a bonus there are tips for every woman to be a superhero



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations Manager

  • Jun 2016 - Jul 2019

  Responsible for the day to day running of a busy Contact Centre and supporting the Senior Operations Manager with the implementation of the Yorkshire Business Plan. Influencing the sites performance by utilising my coaching and leadership skills, action planning with Team Managers and using proven problem solving models for root cause analysis.Collaborating with other departments to make sure we have the right people in the right place at the right time to meet the ever changing demands of our customers to deliver an exceptional end to end customer experienceSupporting leaders through change to meet the demands of our customersEngaging Employees through coaching so that they can educate and feel empowered to deliver results

• Team Manager

  • Jul 2004 - Jun 2016

  I currently manage a multi skilled service team of twelve FTE in the Sheffield Contact Centre. I am responsible for the teams performance and expect a consistent monthly performance across all Key Performance Indicator's. I demonstrate situational leadership on a daily basis and strive for exceptional customer service. I have a strong desire for team development and growth. I coach my team on a daily basis in one to one's, observations, feedback, helping consultants achieve their individual and team stretched goals. I look at ways in which efficiency can improve through processes and empowering my team to look for new and better ways to improve service through efficiency. I am heavily involved with Human Resources completing conduct and capability hearings having been deemed competent to complete first stage through to dismissal. I also conduct recruitment interviews as and when opportunities are available.

• Branch Manager

  • Jul 1998 - Jul 2004

  I was responsible for the smooth running of the branch, completing mortgage interviews, training and developing my consultants in service and sales roles. I coached my team through regular one to one's, observations and feedback to achieve goals. I had a close working relationship with my Customer Service Managers to make sure that service, audit and compliance standards were maintained as Grade one. I was also an NVQ assessor, regularly signing mine and other consultants off in the area as competent to maintain in role. I had very close working relationships with the Senior Area Management team, regularly running sales campaigns, delivering presentations and being involved in training programmes

• Customer Service Manager

  • Jul 1994 - Jul 1998

  I was responsible for managing the customer flow through the branch making sure there were adequate resources at the counter and sales desks to meet demands. I also greeted customers as they visited the branch introducing them to the consultants and delivered outstanding service. During my time I supported the Branch Manager achieve Grade one audit and compliance checks. Getting things right first time and having the right people in the right place at the right time was of paramount importance

• Customer Adviser

  • Jun 1990 - Jun 1994

  I was responsible for serving customers at the counter, generating sales opportunities, balancing the branch as Bankage Officer, opening new accounts and completing the administration tasks linked to those responsibilities