Experience

Jasol Australia

• Australia
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2022 - Present



Chobani

• United States
• Food and Beverage Services
• 700 & Above Employee

• Consumer Loyalty Manager

  • Jan 2018 - Mar 2022

  Managing a team that responds to consumer feedback, requests, and complaints across social media, phone, webform and email. Organising consumer gifts to compliment campaigns. Rewarding loyal consumers by surprising and delighting them with gifts. Liaising with the quality team on complaints trends. Weekly monthly and yearly complaints reporting. Creating a VOC report to share with the wider business. Managing a team that responds to consumer feedback, requests, and complaints across social media, phone, webform and email. Organising consumer gifts to compliment campaigns. Rewarding loyal consumers by surprising and delighting them with gifts. Liaising with the quality team on complaints trends. Weekly monthly and yearly complaints reporting. Creating a VOC report to share with the wider business.



Lite n' Easy

• Food and Beverage Manufacturing
• 100 - 200 Employee

• Quality Assurance Manager

  • Dec 2017 - Dec 2018

  1 year secondment in the position of Quality Manager. Fresh produce control, working with auditor, controlling records, managing pest control, auditing staff practices, preparing produce for micro testing, weekly swabbing and complaints reporting

• Call Centre Team Leader

  • Aug 2014 - Dec 2017

  Call Centre Team leader for 3 years, managing a team of 16 people. In charge of customer complaints resolution working closely with QA. Team training, complaints reporting, payroll, performance reviews, performance improvement plans and call centre data reporting. .

• Call Center Consultant

  • Dec 2013 - Aug 2014

  First port of contact for new and existing customers. Taking orders, solving issues and complaint management.



Chapel Corner Tyres

• Senior Sales Consultant

  • Jun 2008 - Dec 2013

  Senior wholesale phone sales consultant. Freight and complaints management. Creation of monthly specials booklet. Stock ordering and training of all new staff. Senior wholesale phone sales consultant. Freight and complaints management. Creation of monthly specials booklet. Stock ordering and training of all new staff.



Tyres & More®

• South Africa
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Retail Sales Specialist

  • Mar 2007 - Jun 2008



Bridgestone Dalwallinu

• Office Manager

  • Feb 2002 - Mar 2007

  Accounts receivable and payable. P&L reports and BAS statements. End of week, month and yearly reporting. Stock control. Customer experience and accounts manager. Accounts receivable and payable. P&L reports and BAS statements. End of week, month and yearly reporting. Stock control. Customer experience and accounts manager.