Be Well Health Coach

• Nov 2021 - Present

Working within the Be Well Service you will work with individuals who have been assessed as needing high level support to achieve their health and wellbeing goals. Participants you will work with will have three or more issues which are preventing them from making changes and will be typically be struggling to make changes. You will: • Assess all individuals coming into the service • Manage a case load of clients • Use person-centred and relationship based practice to support participants to achieve progress against the goals and issues that are important to them. • Deliver a range of targeted and evidence based interventions. Main duties of the post 1. To use a range of person centred, and strengths based techniques to produce personalised and appropriately sequenced action plans for your clients 2. To directly deliver a toolbox of evidence based interventions which improves physical health, mental health, employment and skills, and family circumstances. 3. Assess all individuals accessing the Be Well programme 4. To manage a varied caseload of clients 5. To work with groups of clients to help them achieve their goals 6. To collate and analyse performance data as necessary 7. To develop effective relationships with a range of external organisations and agencies 8. To promote the service to communities and agencies as appropriate 9. To keep accurate and up to date records of clients records 10.To ensure quality standards are adhered to and met and that audits are passed 11.To ensure all statutory responsibilities are followed and reported as required 12.To actively participate in caseload management with your team leader Show less

Non Executive Director

• Jun 2021 - Mar 2023

Family Support Coordinator

• Oct 2020 - Jan 2021

Responsible for engaging vulnerable parents and young people who had been adversely affected by COVID 19, in terms of their wellbeing, health and lifestyle. Families in extreme poverty, struggling with home schooling or who had children from a Special Educational Needs (SEN) background. Worked closely with Project Lead to manage the overall programme of 150 + participants in the Bolton area of Greater Manchester. Single point of contact for the wider team for referrals to the project, consisting of: Behavioural Psychologist, Counsellor, and Family Support workers. Creating, implementing maintaining all admin systems: databases for signposting, recording engagement, monitoring and evaluation purposes. Co-ordinating and allocating all casework to relevant workers within the team, weekly scheduling the delivery of service by the team so all appointments were fulfilled, whilst managing own caseload. Liaising, networking with various external support agencies; food banks to make sure the needs of the families were met. Show less

Learning Support Assistant

• Aug 2020 - Oct 2020

Supporting young people and adults attending Tameside College to reach their full potential on their chosen courses of study. Assessing and reviewing the needs of designated learner cohorts, updating monitoring systems, signposting where necessary for their needs, building excellent rapport and good working relationships with Learners and staff, as part of a multi-disciplinary team for the Additional Learning Support department. Providing one-to-one and group support for learners, in and out of classes, from a variety of backgrounds and specifically supporting those with Special Educational Needs (SEN), Looked After Status or Emotional Health Care Plans (EHCP). Carrying out all administration duties relevant to the role. Show less

Holistic Therapist

• Sep 2003 - Apr 2020

Assisting clients with physical ailments and stress management through the use of various alternative therapies, promoting wellbeing and a healthy lifestyle. Carrying out all daily operations associated with running a Self Employed business. Duties include; general admin, customer service, financial planning, marketing, sales and any development training necessary for the role. Assisting clients with physical ailments and stress management through the use of various alternative therapies, promoting wellbeing and a healthy lifestyle. Carrying out all daily operations associated with running a Self Employed business. Duties include; general admin, customer service, financial planning, marketing, sales and any development training necessary for the role.

Operations Manager

• Apr 2013 - Apr 2015

Leading a team of five Unit managers.Helping to promote a company culture that encouraged peak performance and high morale by providing inspired leadership for a high-quality person centred service.Making important policy, planning and strategic decisions.Developing, implementing and reviewing operational policies and procedures and conducting routine Risk Assessments for all operating Units in the Manchester Area.Centralising all staff files and company documents.Assisting HR with the maintenance of staff files, producing reports, attending disciplinary meetings and staff recruitment when necessary.Implementing Payroll, IT & Rota management systems.Financially responsible for payment of monthly payroll, company procurement and ensuring all overheads were within budget.Monitoring and maintaining the Unit occupancy, alongside Unit Managers.Overseeing budgeting, reporting, planning, and auditing.Ensuring all legal and regulatory documents were filed and monitor compliance with laws and regulations.Working with the board of directors to determine values and mission, and plan for short and long-term goals. Identifying and addressing problems and opportunities for the company.Building alliances and partnerships with other organisations.Supporting all worker communication with the management team. Show less

Unit Manager

• Oct 2012 - Apr 2013

Managing, liaising and supporting using a Multi-agency approach (Social services, Police, Courts, Local Authority, CAHMS) the daily needs of the young people and 15-20 staff members, by overseeing the daily operations of the three Manchester Residential Units.Overseeing all administrative tasks, approving staff rota’s (managing staffing levels), assessing staff performance, ensuring strict adherence to company policies in-line with Service Level Agreements. Accurately collating staff hours across 3 units for Payroll purposes.Administrating all human resource tasks associated with staff roles (i.e. DBS Checks, Supervision etc.). Working closely with all staff, HR and Management to resolve any conflicts or personal issues they may be having, and working with management to recruit adequate staff.Ensuring the development of staff through the organisation of up-to-date training in any area relevant to their roles, guaranteeing they had a clear understanding of the needs of the young people they were responsible for. (i.e.Safeguarding).• Assessing any risks and evaluating the care of the young people accessing the provision. • Implementing management and unit decisions.Responsible for organising weekly, monthly and annual reviews for service users. Liaising with parents, local authorities and any outside agencies involved.Providing Unit occupancy report to Financial Director, helping to secure placements in the Manchester homes and negotiating with Local Authority financial departments and social workers to maximise occupancy levels.Administering and organising daily activities, staff meetings and team bonding activities. Show less

Senior Support Worker

• Apr 2012 - Oct 2012

Working with young people aged 16-18 yrs in a residential setting under Leaving Care provisionLiaising and supporting using a Multi-agency approach (Social services, Police, Courts, Local Authority, CAHMS) the daily needs of the young people, including; basic hygiene, domestic and life skills, assisting them to move towards independent living.Maintaining and managing all records/ files pertaining to each young person and performing all administrative duties.Carrying out quality checks for all support workers reports and documenting relating AQA training courses, skills teaching, personal finances, further education/ employment, support staff shift handover information and diary of events for the Unit and Young people.Producing Court paperwork for Young people in Breach of Court orders.Responsible for the monitoring and implementation of Staff training, mandatory and other training identified within supervision and general observations reporting to Unit Manager at regular intervals with progress and needs.To assist Unit Manager in the undertaking of new staff inductions.Carrying out regular Housekeeping duties and Health and Safety checks/ reports for maintenance of the Unit.Helping to prepare, monitor and distribute the weekly staffing rota and On-call duty rota.Undertaking weekly petty cash admin duties, ensuring spreadsheets and receipts were submitted to head officeLeading staff in the absence of a manager, using own initiative and as part of a team.Motivating staff through example and verbal encouragement.Attending and contributing to all staff multi disciplinary meetings.Supporting the Unit Manager with informal and formal supervision of staff Show less

Administrative Office Specialist

• Nov 2001 - Feb 2012

Working with young people aged 16-18 yrs receiving maximum order within the community for offending. First point of contact for ISSP (Intensive Supervision & Surveillance Programme) team. Answering and re-directing calls Minute taking Meeting and Greeting outside agencies Updating daily existing database for young people (YOIS) for attendance records Setting up staff on relevant IT systems Liaising with G4S for installation of Tagging and Surveillance of offenders. Organising activities for YP and staff, creating their weekly timetables and team bonding sessions. Monitoring and updating HR with Staff Sickness Records Creation of Legal paperwork for Court Liaising with all outside agencies involved (Police, Courts, Social Services, CAHMS) Creating all documents and systems for recording budgeting levels petty cash, young people and staff expenses All Assisting young people to engage on the ISSP programme according to their Court Order, by organising home,& education visits with parents and young people to support their attendance, review their progress and ensure they were at low risk of re-offending Planning young people activities inputting on their weekly timetables Delivering sessions designed to lower the risk of reoffending behaviour. Responsible for issuing court papers and any associated Admin duties Responsible for analysing offending data, creating reports using offending database and submitting to Youth Justice Board on a monthly basis Show less