Senior Legal Engineer

• Oct 2022 - Present

Product Training Specialist

• Oct 2022 - Oct 2022

Client Success Manager

• Mar 2021 - Oct 2022

Knowledge Systems Specialist

• Mar 2018 - Feb 2021

• Managing the firm's knowledge systems which includes the firm's precedent repository, Library System, external service provider database and intranet pages and others;• Managing the firm's document automation platform and requirements from a Knowledge and Learning perspective in line with the Firm's automation and efficiency strategy;• Assessing, scoping, and delivering new document automation templates and tools (including Legal Styles enhancements) to improve efficiencies;• Working with the Legal Project Managers and the Legal Services Centre in assessing and scoping client requirements for certain projects and assessing which systems can fulfil the requirements;• Assisting Legal Services Centre team with optimising HighQ and collaborating with practice teams as required to set up HighQ portals meeting their requirements;• Assembling, formatting, and maintaining on an ongoing basis, user-friendly automated document templates in line with business requirements and in consultation with content owners;• Supporting and maintaining existing knowledge systems, as well as delivering training to users to ensure optimal usage and awareness of available features;• Keeping abreast of, and explore as appropriate, automation software for improved legal process efficiencies and user-experience;• Provide business as usual know how co-ordination and knowledge systems support to the K&L Head, PSLs, K&L Partners, and other internal stakeholders;• Leveraging existing knowledge systems to increase efficiencies and improve operational capability;• Responsible for ensuring governance standards are in place and communicated to stakeholders and that self-service help and admin user guidance is available;• Responsible for reporting on system usage for BU Heads and other management purposes;• Managing various annual K&L Projects with various stakeholders within the firm;• Preparing presentations, communications, and internal alerts as and when required for members in a team.

Know How Coordinator

• Nov 2015 - Mar 2018

Working in the Knowledge and Learning department to assist in the delivery of the Knowledge and Learning Strategy, supporting the Knowledge and Learning Head and Professional Support Lawyers. Management of certain central Knowledge and Learning projects with responsibility for pushing projects forward and ensuring delivery and implementation of each step in the project plan. Providing essential Know How and Know Who administrative support to Fee-earners, Professional Support Lawyers and Knowledge and Learning Head. Working closely with the Knowledge Systems Manager in providing administrative and software support. Providing Knowledge Systems training as and when required and dealing with queries regarding our knowledge systems and databases. Managing and coding document automation projects using XpressDox.

Litigation Co-ordinator

• Aug 2012 - Oct 2015

Performing as a paralegal and working very closely in the Construction Litigation department, I was tasked with the effective coordination and administration of litigation matters and trial administration.• Managing documents and contracts;• Managing meetings and diaries;• Preparing trial / arbitration documentation;• Reviewing and formatting legal documents;• Coordinating client and witness interviews;• Managing arbitration requirements and set-upAssist in presentation of practical classes.