Experience

Winston Industries, LLC

• United States
• Real Estate

• Team Member Services Specialist

  • Oct 2018 - Present



Kindred Healthcare

• Hospitals and Health Care
• 1 - 100 Employee

• Employee Service Center Analyst I

  • Mar 2017 - Oct 2018

  Throughout my year as an Employee Service Center Analyst I, I have provided exceptional customer service to several hundred Kindred Healthcare personnel. As an Analyst I, I have tracked approvals and processed employees’ changes including wage changes, separations, and facility transfers. I also update, and archive employee records. Throughout my year, I have taken on responsibility to provide Quality Assurance for all of the team’s direct deposits. With this, I audit all direct deposits keyed into SAP to check for accuracy. While an Analyst I, it is important I continually stay abreast of continuous policy changes to ensure all practices are in compliance with the most current regulations. I work effectively with all members of the team, and employees in the field and continually maintain the highest level of discretion.

• Human Resources Assistant

  • Jun 2016 - Mar 2017

  During my year as a Human Resources Assistant I provided exceptional customer service to several hundred personnel effectively utilizing written and oral communication skills to field, document, and record employee questions. I accessed and updated employee’s files via SAP and Framework, and created Service Requests through Framework for multiple departments within Kindred Healthcare. As a Human Resources Assistant I researched and resolved employee related issues, and reported and recorded HIPPA violations. As a Human Resources Assistant I had to maintain the highest level of discretion and show empathy to every employee issue. I maintained a continuous understanding of policy changes in order to stay compliant with regulations.

• Medical Records Coordinator

  • Jun 2014 - Jun 2016

  As a Records Retention Coordinator, I accessed patient fields via ROI Online and ProTouch. I also retrieved patient files via Iron Mountain. As a Coordinator, I was in constant contact with patients, or outside sources, who needed access to a previous patient’s files. Being a Records Retention Coordinator involved having the upmost level of discretion and empathy for the patients. While performing my Records Retention job duties, I also assisted the Human Resources department with Public Access Files and I-9 re-verification. I contacted the field to request employee’s information to update the spreadsheet for PAFs.



YMCA

• 700 & Above Employee

• Child Care Counselor and Preschool Assistant

  • Mar 2013 - Jun 2014



OFS Brands

• United States
• Furniture
• 1 - 100 Employee

• Customer Service Assistant

  • Jun 2007 - Dec 2012

  Throughout my years as a Customer Service Assistant I established rapport with fellow coworkers and dealers within the organizations. I remained in constant contact with the dealers to obtain the most up to date information regarding their company. I also provided assistance with filing, checking order statuses, organizing orders, and scanning documents into the online filing system. Throughout my years as a Customer Service Assistant I established rapport with fellow coworkers and dealers within the organizations. I remained in constant contact with the dealers to obtain the most up to date information regarding their company. I also provided assistance with filing, checking order statuses, organizing orders, and scanning documents into the online filing system.



Holiday World & Splashin' Safari

• United States
• Entertainment Providers
• 1 - 100 Employee

• Slide Attendant and Call Center Representative

  • Jun 2009 - Oct 2011

  As a Call Center Representative, I answered questions and took phone orders from our current and future visitors. I continually had the utmost respect and patience with customers on the phone, and always strived for full satisfaction. When taking phone orders, discretion was a must when dealing with customer information and credit card data. Employee satisfaction was our number one priority, and I continually strived for just that. As a Call Center Representative, I answered questions and took phone orders from our current and future visitors. I continually had the utmost respect and patience with customers on the phone, and always strived for full satisfaction. When taking phone orders, discretion was a must when dealing with customer information and credit card data. Employee satisfaction was our number one priority, and I continually strived for just that.