Experience

Right Networks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Tier 1 Help Desk Support

  • Sep 2019 - Present



NexTraq

• United States
• Software Development
• 1 - 100 Employee

• Premier Tech Support

  • May 2018 - Sep 2019

  • Professionally handle high volume incoming customer inquiries via phone and email regarding products and services • Diagnose and resolve product or service problems by qualifying the customer's complaint • Work cross-functionally with departments as customer advocates to strengthen customer relationship • Build sustainable relationships and trust with customer accounts through open and interactive communication • Perform Tier 1, 2 & 3 technical assistance related to each ELD & non-ELD account • Performs advanced customer service activities and initiatives for specialized ELD & non-ELD accounts via incoming customer inquiries (cases, phone and email)



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Customer Service Representative

  • Dec 2016 - May 2018

  • Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Directed calls to appropriate individuals and departments. • Schedule deliveries for customers. • Follow up with vendors/carriers for tracking information for customer orders. • Answered an average of 60-70 calls per day by addressing customer inquiries, solving problems and providing new product information. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Directed calls to appropriate individuals and departments. • Schedule deliveries for customers. • Follow up with vendors/carriers for tracking information for customer orders.