Digital Communications Fellow

• May 2023 - Present

Content production, social media, website copywriting, video editing Content production, social media, website copywriting, video editing

Digital Marketing Teaching Assistant

• Apr 2023 - Present

AWS Cloud Practitioner Teaching Assistant

• Nov 2020 - Apr 2023

Assisted learners with Linux fundamentals including basic Linux commands, scripts, installations, and distributionsAssisted learners with AWS fundamentals, including creating EC2 instances, installing applications, connecting services such as S3 and othersCreated lesson plans and gathered materials to enhance learners ability to learn conceptsCounseled students one on one to ensure learning was on track for certificationAssisted instructor with distributing, reviewing, and grading assignmentsConsulted team with strategies to help learners be successful obtaining certification Show less

Podcast and Content Producer

• Aug 2013 - Present

• Produce and Host Podcast 200+ Episodes • Live Broadcast Board Operation • Episode Research, scripting, booking and editing • Conducted research and development on existing and emerging products to highlight benefits and attract retention. • Developed web pages using content management systems, including WordPress as well as web-hosting accounts and overseeing all maintenance tasks. • Developed and implemented a strategic, social media marketing plan. Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement. Tracked and analyzed social media and online marketing initiatives Show less

Marketing Copywriting and Branding (Remote)

• Dec 2013 - Present

Consult business on branding strategies from a seed level, rebranding, and image correction. Help clients improve website conversion with various marketing techniques including messaging, home page setup, goal driven content, e-mail marketing integration and more. Services rendered include the creation of brand names, verification of trademark domain, and social media availability, taglines and slogan writing, SEO descriptions, website critique, and marketing consulting. Level Two seller with over 500 positive reviews Show less

Podcast and Content Producer

• May 2021 - Aug 2022

QA/Usability Tester (Remote)

• Oct 2014 - Jan 2020

Recorded commentated video testing for applications, web sites, UI designs, and research surveys Tested for usability and practicality for end-users Used iOS, iPadOS, Android, and Windows devices to simulate user conditions and give feedback Live consulting sessions with development and research teams Recorded commentated video testing for applications, web sites, UI designs, and research surveys Tested for usability and practicality for end-users Used iOS, iPadOS, Android, and Windows devices to simulate user conditions and give feedback Live consulting sessions with development and research teams

Parts Department Manager

• Jul 2017 - Jan 2019

Created an excellent customer experience to cultivate customer loyalty and retention. Participated in activities involved with organizational transformation and implementation Enhanced operational performance by developing effective business development strategies, systems and procedures. Automated office operations, as well as managed client correspondence, record tracking and data communications. Oversaw sales and marketing operations while developing strategic partnerships. Improved department profitability over 150% in 12 months Show less

Flow Team Memeber

• Jun 2016 - Aug 2017

Reported inventory balances and cycle counts in both the ERP and WMS systems. Stacked and transported all overstock to storage areas. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Monitored department performance data to identify and avoid potential risks. Reported inventory balances and cycle counts in both the ERP and WMS systems. Stacked and transported all overstock to storage areas. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Monitored department performance data to identify and avoid potential risks.

Inbound Sales Support Associate (Remote)

• Jan 2015 - Apr 2016

Reduced process lags by educating and training clients while delivering effective public presentations. Managed order process for new and existing customers. Elevated customer purchasing experiences to ensure steady revenue. Top Sales for the department during 3 months occasions Receive IKEA Retail store orders and prepare for shipping Use lift trucks to process and store orders. Reduced process lags by educating and training clients while delivering effective public presentations. Managed order process for new and existing customers. Elevated customer purchasing experiences to ensure steady revenue. Top Sales for the department during 3 months occasions Receive IKEA Retail store orders and prepare for shipping Use lift trucks to process and store orders.

Shipping/Receiving

• Aug 2010 - Feb 2011

Implemented Inventory system manually Supervised warehouse personnel to ensure optimal inventory control and productivity. Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies. Acted as a liaison between logistics, carriers and customers. Implemented Inventory system manually Supervised warehouse personnel to ensure optimal inventory control and productivity. Saved costs by coordinating inventory requirements and vendor procurement details to mitigate financial discrepancies. Acted as a liaison between logistics, carriers and customers.

Sales Associate

• Jul 2007 - Sep 2009

Actualized strategies to continuously improve customer service and experience as a whole Provided customers with thorough information on product care and use. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales. Maintained currency on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge. 3 time Homer Badge award winner for customer service recognition Show less

Front Desk Associate

• Sep 2006 - Aug 2007

• Monitoring access to the building • Providing great customer service • Various administrative tasks • Monitoring access to the building • Providing great customer service • Various administrative tasks