Experience

Nexusguard

• Singapore
• Computer and Network Security
• 1 - 100 Employee

• Assistant Service Delivery Manager

  • Jul 2020 - Present

  1. Communicate with assigned accounts, set expectations and negotiate priorities appropriately2. Meet with the Account Executive, Professional Service Executive and other key client relationship stakeholder to triangulate on immediate and long-term customer needs.3. Work with Product Development in the creation of the product roadmap and influence the design of new product functionality and industry4. Manage Service and Operation Team to ensure both internal and external parties are handled effectively5. Manage overall Service provisioning process with customers and partners6. Document, track and support compliance with Service Level Agreements7. Responsible for taking technical consultant role during pre and post-sales stage

• Service Engineer

  • Jul 2018 - Jul 2020

• Network Security Specialist

  • Sep 2016 - Jul 2018

  1. Responsible for entire Pre and post-sales service support cycle and service quality based on products and to facilitate customer relationship2. Regularly communicate with assigned accounts, expectation setting and negotiate priorities appropriately3. Escalation contact for customer support issues. Escalation point for the customer on any operational matters or on implementation progress, including after-hours4. Balance all the aspects, maximize the customer satisfaction and profit while keeping the pre-sales and operation in good shape5. Assist in product development, suggest solution and market direction to development team that expand the product capability



Automated Systems (H.K.) Limited

• Information Technology & Services
• 700 & Above Employee

• Security Engineer

  • Dec 2014 - Jul 2016

  - Responsible for the Professional Service of Security Solution including- Network Firewalls, Network Intrusion Prevention Systems, and Web Application Firewalls;- IPSec VPN, SSL TLS, and Encryptions;- Network Access Control, Web Proxy, and Email Security;- Collect and understand customer environment and provide recommendations on Security Services and Solutions - Responsibilities include providing advice to customer on security services and solutions, implementation, training and documentation, etc.- Observe project management best practices and manage project on-time- Troubleshooting and provide technical support for Security Solutions



Huawei Services (Hong Kong) Co., Ltd

• Engineer Trainee

  • Sep 2012 - Sep 2014

  1. Data Network (FE/GE over SDH / EoSDH) network Design and Circuit Assignment2. Circuit Provisioning Support & Control (E1/T1)3. Network Resource & capacity management4. Transmission Network (DWDM and SDH, DS3/T3, STM1-64, Fibrechannel, Videolink) Design and Circuit Assignment, Expansion, Redeployment5. ATM/SDH/SONET detail standard design and sale technical support6. Participate in Hub relocation7. Participate in department training (order control team, Infrastructure team, Field service team, new service/ technology training like GAN8. Support NOC and invest complicated problems & find equipment bugs