Experience

Kaplan Business School

• Australia
• Education Management
• 200 - 300 Employee

• Admissions Officer

  • Jan 2023 - Present

  Processing student applications including Genuine Temporary Entrant (GTE) assessment and offer letters accurately and in a timely manner maximising the conversion of enquiries into applications and enrolments Responding professionally, accurately and in a timely manner to enquiries regarding courses and admission requirements to internal and external customers as well as providing administrative support to staff when required Maintaining student records on PRISMS and issuing CoE documents in a timely and accurate manner in compliance with relevant legislation and KBS policies Maintaining accurate student data in student database and ensuring database processes relating to admissions procedures are adhered to Show less



Global experience

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Regional Coordinator

  • Jan 2020 - Present

  • Recruit, screen and interview prospective host families • Perform site visits of prospective host families, completing a full site inspection, document with photos and creating inspection reports • Maintain database of each family in CRM • Carry out Working With Children Check (WWCC) search of host families • Organise public liability insurance coverage for host families • Coordinates trainings and networking meetings for host families • Match students with the ideal homestay families • Organise airport pick-up/ drop-off for students • Communicate information to the families, schools and students regarding the program, changes of schedule, new student arrival • Provide orientation to new students coming into the homestay program • Manage any incident arising between host and student, carry out in depth investigation and provide solution • Organise homestay for study tours • Promotes the Homestay Program in Melbourne among agents and institutions • Manage and update all the organisation documents/ forms Show less



Southern Cross University

• Australia
• Higher Education
• 700 & Above Employee

• Admissions Officer

  • Mar 2017 - Dec 2019

  • Perform assessment of all International applications for admission for both undergraduate and postgraduate applications • Mentor and train admissions staff to deliver high quality services to prospective international students and their agents and facilitating all stages of international student applications in a timely and cost-effective manner • Provide guidance and solutions to staffs around complex international student admissions cases • Liaise with the International Office Admissions team at Southern Cross University regarding non-standardised entry requirements and advanced standing applications • Maintain up to date knowledge with changes in relation to international qualifications, education systems and institutions credentials • Provide a customer focused quality evaluation and advisory service to prospective students, agents and the marketing team, generally on all aspects of the University's admission requirements, policies, procedures and entry pathways • Prepare offer letters within the required turnaround time • Process all new student acceptances including, the creation of eCoE • Assess the GTE requirements for student applications in accordance with the university guidelines • Respond to inquiries in the Southern Cross University CRM within the required turnaround time • Be accountable for data integrity of student records in the CRM, Student One and any other systems (SharePoint, Dropbox) • Provide support and assist the Student Services Team on campus regarding students’ enquiries • Develop and run regular system reports (on Student One, CRM and PRISMS) to assist with the efficient and effective processing, assessment and selection of students • Minutes taking for all the weekly admissions meetings and monthly inter-departmental meetings Show less



Universal Institute of Technology

• Australia
• Education Management
• 1 - 100 Employee

• Admissions Officer

  • Dec 2015 - Mar 2017

  · Assessing international student applications, issuing offer letters and creating Confirmation of Enrolments (CoE)· Respond to enquiries and manage emails/ correspondents and forward to the appropriate department· Maintaining student files and data – entering all student passport and visa information onto the system, archiving student records, organising health insurance reports· Corresponding with potential students, families and agents in regards to programs, particularly in application and assessment issues· Foster and develop positive relationships with the network of International education representatives and agents· Organising Overseas Student Health Cover (OSHC) for students· Post-admission work: Change of Course, Course Withdrawal, Course Suspension, Course Deferment and Course Extension· Manage the filing, storage and security of documents Show less