CJ Vicarel
Client Success Lead at Bursting Silver- Claim this Profile
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Bio
David Costello
It is my pleasure to recommend CJ Vicarel as a project manager / business analyst. CJ and I worked together at the Disabled American Veterans for nearly 5 years. As her indirect manager, and IT Director I would hire her again. CJ is highly respected by her colleagues and subordinates and skillfully managed the plethora of personalities involved with her projects. Her enthusiastic, optimistic attitude is contagiousand serves to motivate and energize her project staff. She is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. CJ is very calm and collected under pressure. She has superb problem-solving skills as well as exceptional team-building skills. In the course of managing her projects at the DAV, CJ demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should beused and which was irrelevant and could be discarded. She was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there she assigned the right individuals for each small task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project. She possesses excellent communication skills, both verbal and written. CJ showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, CJ trusts the team she assembles and they have tremendous faith in her as a fair and effective leader. Sincerely, Dave Costello Career IT Director
Tom Carney
It was a pleasure to work on new customer implementation projects with CJ because she was prepared and always on the mark when it came to the project requirements she was responsible to perform. Her sense of humor and attention to detail allowed the customer to feel at ease during a time of transition and change. I fully recommend CJ as she really is a true professional!
David Costello
It is my pleasure to recommend CJ Vicarel as a project manager / business analyst. CJ and I worked together at the Disabled American Veterans for nearly 5 years. As her indirect manager, and IT Director I would hire her again. CJ is highly respected by her colleagues and subordinates and skillfully managed the plethora of personalities involved with her projects. Her enthusiastic, optimistic attitude is contagiousand serves to motivate and energize her project staff. She is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. CJ is very calm and collected under pressure. She has superb problem-solving skills as well as exceptional team-building skills. In the course of managing her projects at the DAV, CJ demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should beused and which was irrelevant and could be discarded. She was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there she assigned the right individuals for each small task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project. She possesses excellent communication skills, both verbal and written. CJ showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, CJ trusts the team she assembles and they have tremendous faith in her as a fair and effective leader. Sincerely, Dave Costello Career IT Director
Tom Carney
It was a pleasure to work on new customer implementation projects with CJ because she was prepared and always on the mark when it came to the project requirements she was responsible to perform. Her sense of humor and attention to detail allowed the customer to feel at ease during a time of transition and change. I fully recommend CJ as she really is a true professional!
David Costello
It is my pleasure to recommend CJ Vicarel as a project manager / business analyst. CJ and I worked together at the Disabled American Veterans for nearly 5 years. As her indirect manager, and IT Director I would hire her again. CJ is highly respected by her colleagues and subordinates and skillfully managed the plethora of personalities involved with her projects. Her enthusiastic, optimistic attitude is contagiousand serves to motivate and energize her project staff. She is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. CJ is very calm and collected under pressure. She has superb problem-solving skills as well as exceptional team-building skills. In the course of managing her projects at the DAV, CJ demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should beused and which was irrelevant and could be discarded. She was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there she assigned the right individuals for each small task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project. She possesses excellent communication skills, both verbal and written. CJ showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, CJ trusts the team she assembles and they have tremendous faith in her as a fair and effective leader. Sincerely, Dave Costello Career IT Director
Tom Carney
It was a pleasure to work on new customer implementation projects with CJ because she was prepared and always on the mark when it came to the project requirements she was responsible to perform. Her sense of humor and attention to detail allowed the customer to feel at ease during a time of transition and change. I fully recommend CJ as she really is a true professional!
David Costello
It is my pleasure to recommend CJ Vicarel as a project manager / business analyst. CJ and I worked together at the Disabled American Veterans for nearly 5 years. As her indirect manager, and IT Director I would hire her again. CJ is highly respected by her colleagues and subordinates and skillfully managed the plethora of personalities involved with her projects. Her enthusiastic, optimistic attitude is contagiousand serves to motivate and energize her project staff. She is a natural leader who has the gift of identifying each staff member’s primary talents and bringing out the best in each one throughout the course of the entire project. CJ is very calm and collected under pressure. She has superb problem-solving skills as well as exceptional team-building skills. In the course of managing her projects at the DAV, CJ demonstrated an ability to quickly sift through mountains of data and determine which was relevant to the project and should beused and which was irrelevant and could be discarded. She was able to focus on the stated objectives of the project and prioritize every task necessary to accomplish the desired end result. From there she assigned the right individuals for each small task and provided detailed instructions, encouragement and advice and so that each project staff member had a clear direction and took part in the overall success of the project. She possesses excellent communication skills, both verbal and written. CJ showed an uncanny ability to foresee a potential problem and essentially nip it in the bud saving the company money and preventing unexpected hurdles from delaying the project’s ultimate implementation. An effective delegator, CJ trusts the team she assembles and they have tremendous faith in her as a fair and effective leader. Sincerely, Dave Costello Career IT Director
Tom Carney
It was a pleasure to work on new customer implementation projects with CJ because she was prepared and always on the mark when it came to the project requirements she was responsible to perform. Her sense of humor and attention to detail allowed the customer to feel at ease during a time of transition and change. I fully recommend CJ as she really is a true professional!
Experience
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Bursting Silver
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IT Services and IT Consulting
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1 - 100 Employee
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Client Success Lead
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Aug 2022 - Present
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Project Manager
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Aug 2019 - Aug 2022
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Confluence Global
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United States
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Computer Software
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1 - 100 Employee
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Project Manager
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Aug 2018 - Jul 2019
• Responsible for development and maintaining projects for Salesforce based Nimble AMS and Yourmembership implementations: Create plan for multi-stage implementation; Scheduling and assignment of tasks; Prepare and present status and budget analysis reports; Identify risks and mitigation plans. • Development of project and team procedures, applications, documentation and training: Create project and internal templates and documented procedures for each; Configure and maintain Jira Software and Jira Service for task tracking and assignments; Setup and maintain ConnectWise Manage, Basecamp and Google Apps for projects and internal use; Conduct on boarding of new staff and training on applications and processes; Configuration of SharePoint / Office365 in preparation for replacement of Google Apps. • Manage Net Forum enhancement projects: Evaluate and document project requirements; Review and deliver estimates and project plan proposal; Assignment and scheduling of team for development and configuration; Conduct status meetings and deliver status reports. • Ensure compliance regarding time entry and billing: Configuration of project structures and standard time entry notes in ConnectWise Manager; Review all time slips to ensure accuracy and compliance; Review and approval of contract staff invoices.
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C Systems Global
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United States
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Computer Software
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1 - 100 Employee
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Project Manager
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May 2017 - Dec 2018
• Management of iMIS upgrade and enhancement projects: Configuration of ConnectWise Manage project; Development and control of project plans; Coordinate with PM team for resource assignments; Review and verify project requirements, testing and training documentation; Preparation of reports and conduct status meetings with clients; Coordination of scheduling team of 12 and multiple consecutive projects. • Facilitate project and business continuing improvement: Collaborate with PM team to identify risks and issues; Develop procedures, documentation and conduct training with staff; Create project documentation templates for plans, requirements evaluations and estimations, risk register and RACI chart. • Selection of new project management system: Document system requirements; Research applications meeting designated criteria; Create and manage conduct test scenarios with PM team and clients; Delivered status reports and presentation of final selection to executive team.
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DAV (Disabled American Veterans)
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United States
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Non-profit Organizations
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700 & Above Employee
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Project Manager
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Aug 2012 - May 2017
• Manage multi-stage implementation of ASI’s iMIS based engagement management system with three successful deploys: Scheduling and coordination of staff, ASI Consulting staff, ASI technical support, and ASI partners to adhere to project timelines and allocated budget; Collaborate with DAV and ASI team leaders to resolve risks and eliminate issues to ensure productivity; Regularly scheduled review of business requirements for current and upcoming stages to collaborate with team for solution outlines best fitting the project vision, goals and budget expectations. • Prepare and present executive communications: Providing ongoing insight into completed milestones, team accomplishments and managing expectations of upcoming tasks; Analysis of allocated and forecasting budget and identifying potential overrun; Maintain continuous correspondence with business stakeholders to provide ongoing visibility into development progress, identifying defects and resolve personnel challenges. • Development of business processes to provide project tracking, team scheduling, estimation analysis, data conversion, server, environment and instance monitoring and quality evaluations of legacy data. • Research new technologies which could benefit our business: Attend NiUG and ASI hosted trainings; Review enhancements and test new functionality of base iMIS; Assess ASI Partner modules, ASI Solution Providers and potential integration systems to identify reductions of project timelines and costs.
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Netrada
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Feb 2011 - Jul 2012
• Manage development of and enhancements to Demandware based ecommerce websites: Analysis and documentation of use cases, requirements, financial integrations, wireframes, data migrations and procurement workflow; Develop and control plan, timeline and scope. Coordinate internal teams for preparation of inventory control, customer service and user training. • Manage development of and enhancements to Demandware based ecommerce websites: Analysis and documentation of use cases, requirements, financial integrations, wireframes, data migrations and procurement workflow; Develop and control plan, timeline and scope. Coordinate internal teams for preparation of inventory control, customer service and user training.
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Account Implementation Specialist
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Jun 2006 - Feb 2010
As a member of the Strategic Accounts Implementation Team provided procurement solutions for a seamless transition of new and existing Fortune 1000 and Purchasing Group customers to our proprietary systems. *Assigned to three Project Directors responsible for up to 40 simultaneous implementations often leading weekly calls to resolve schedule conflicts. *Analyze customer hierarchies, purchasing, receiving, accounting, reporting and customer service processes to create new and update existing accounts in our internal systems. *Coordinate with ecommerce, systems integration and invoicing departments to ensure account set up requirements are met for SAP, Ariba, Perfect Commerce and other third party purchasing and invoicing platforms. *Responsible for communication to and coordination with customer service, transportation and account maintenance departments to ensure all customer needs are met after implementation. *Contribute to customer loyalty and exceed expectations by evaluating accounting and reporting needs and suggesting creative alternatives to simplify processes and reduce soft costs. *Attention to detail, creative problem solving and excellent communication skills with internal and external customers earned Management's recommendation for a promotion to Project Director. *Formerly Corporate Express Office Products, Inc.
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Staples Australia/New Zealand
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Australia
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Business Supplies & Equipment
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700 & Above Employee
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Account Implementation Manager / Strategic Account Analyst
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Feb 2000 - May 2007
Responsible for the implementation of national accounts with up to $3M in annual sales and managing of the regional Account Implementation and Maintenance department.*Coordinated national account set up, training and roll out with the sales force, ecommerce, customer service and transportation departments and remained primary contact for 90 days post implementation handling up to 30 accounts simultaneously.*Managed the regional department responsible for the set up and maintenance of local customers and maintenance of regionally based national accounts.*Primary contact for regionally based accounts over $3M in annual sales, implemented by the Project Directors, to ensure customer requirements are met and provide solutions for ongoing issues and updates.*Developed and presented training for the regional sales staff for new employees and regular system and procedure upgrades.*Evaluated, redesigned and presented training for relocation and consolidation of Maintenance Departments to Colorado over a four month period.
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Customer Service / Sales Trainee
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Apr 1998 - Apr 2000
Member of the regional customer service team responsible for entering customer supply orders, assisting with product requests and resolving customer issues.*Assigned as primary contact for major customers, i.e.: Toyota, Kroger, Federal Reserve and Internal Revenue Service.*Began training for a sales position working closely with sales personnel and account managers.
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CVS Health
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Manager of Client Services
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Feb 1994 - Oct 1997
Responsible for managing up to a 15 member team to implement and maintain retail and mailorder pharmacutical plans. *Coordinate roll out of plans with sales personnel and managed care providers and independent companies. *Creation and distribution of plan documentation and prescription cards to members and/or providers. *Maintained productivity and assisted with training of employees during department transfer to Rhode Island. Responsible for managing up to a 15 member team to implement and maintain retail and mailorder pharmacutical plans. *Coordinate roll out of plans with sales personnel and managed care providers and independent companies. *Creation and distribution of plan documentation and prescription cards to members and/or providers. *Maintained productivity and assisted with training of employees during department transfer to Rhode Island.
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Education
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Miami University
Business
Community
