Technical Operations Admin

• Jan 2023 - Present

Service Desk Specialist

• Jun 2022 - Jan 2023

• Answered average of 20 calls and emails per day, addressing customer inquiries, solving problems and providing legendary customer service. • Create, assign priority, analyze, & provide prompt resolutions to tickets • Preform follow-up with clients & document the resolution • Created and modified Active Directory user accounts to hold various properties • Configured users, groups, and shared mailboxes through the Admin portal in Office 365 • Provide technical support to clients through remote tools such as Continuum ITSupport24/7 Show less

Customer Service Associate/In-Store Shopper

• Sep 2020 - Jun 2022

Package/transport/load groceries and merchandise from the Store to customer's vehicles. Provide superior customer service by answering product-related questions, locating products, and helping customers as needed. Work in a fast-paced environment that requires detailed work and precision. Package/transport/load groceries and merchandise from the Store to customer's vehicles. Provide superior customer service by answering product-related questions, locating products, and helping customers as needed. Work in a fast-paced environment that requires detailed work and precision.

Digital Marketing Intern

• Jan 2020 - May 2020

• Planned and executed marketing campaigns to promote brand • Worked closely with the social media team to create visual content • Gathered social media analytics and conducted market research • Planned and executed marketing campaigns to promote brand • Worked closely with the social media team to create visual content • Gathered social media analytics and conducted market research

Video Production Intern

• Jun 2019 - Jul 2019

• Captured content and b-roll for social media accounts • Edited video for company's YouTube channel • Conducted marketing research for future video content • Captured content and b-roll for social media accounts • Edited video for company's YouTube channel • Conducted marketing research for future video content

Marketing Assistant

• Aug 2017 - May 2019

• Designed flyers, presentations and logos for marketing use • Photographed events for the organization's social media accounts & future content marketing • Created and maintained a crowd-funded campaign for first-generation students, raising over $20,000 • Gained skills in problem solving, professionalism, time management, team building, and communication • Designed flyers, presentations and logos for marketing use • Photographed events for the organization's social media accounts & future content marketing • Created and maintained a crowd-funded campaign for first-generation students, raising over $20,000 • Gained skills in problem solving, professionalism, time management, team building, and communication

Bank Teller

• Jun 2015 - Aug 2016

• Processed financial services such as deposits, loan payments, and credit evaluations for members • Maintained a depository station at Collegiate High School and promoted financial literacy • Processed financial services such as deposits, loan payments, and credit evaluations for members • Maintained a depository station at Collegiate High School and promoted financial literacy