Experience

Custom Protective Services

• Security and Investigations
• 1 - 100 Employee

• Client Relations Officer & Staff Supervisor

  • Jan 2018 - Present

  • Conduct reviews to ensure clients are satisfied with their services and remedy any concerns they may address• Support account managers as needed and confirm that clients are receiving punctual invoices for the services rendered• Coordinate staff assignments, locations, and schedule• Train all new staff in safety best practices, procedures, and policies • Review and maintain orderly functionality of staff logs for records

• Payroll & Billing Manager / HR Administrator

  • Sep 2016 - Present

  • Prepare financial records such as invoices, and contracts to ensure quality assurance and provide reports to owner• Record payroll for over 200 employees using QuickBooks• Coordinate special events security for weddings and private parties, providing services such as traffic control, security checkpoints, and more• Train all incoming employees on software systems, procedural guidelines, company policies, legal policies, and enforcement of consistent policy practice

• Account Manager / Payroll Assistant

  • Oct 2008 - Sep 2016

  • Managed multiple accounts throughout Los Angeles, Ventura County, and Antelope Valley and client relations • Arranged schedules for guards to maximize coverage over an array of client requests • Led training to ensure all security guards are certified and prepared to effectively handle all day-to-day operations, including emergency response • Assisted with employee onboarding process including new hire interviewing, selection of candidates, training, guard cards, and new hire licensure paperwork Show less