Services Manager

• Feb 2021 - Present

Instructor

• Aug 2019 - Aug 2020

Taught undergraduate Business Information Systems and Data for Decision Making classes in the Palumbo-Donahue School of Business. Topics included business decision analysis, IT business systems including ERPs and CRMs, and data analysis using Microsoft Excel and Microsoft Power BI.

Adjunct Faculty

• Jan 2016 - Aug 2020

Taught undergraduate and graduate students in subjects related to technology implementation and management, specifically Networking, Data, and Computer Communication and Computer and Network Security

Director, Infrastructure

• Jul 2015 - Oct 2018

Director, Corporate Services

• Apr 2015 - Oct 2018

Director of Technical Services

• 2004 - Apr 2015

Managed the day-to-day operations of the IT service department and datacenter consisting of 40 network engineers, IT consultants, field service technicians, help desk analysts, and administrative staff.Projects and achievements:- Helped build and grow a 24x7x365 help desk and managed services practice- Oversaw the development and growth of a datacenter providing a SaaS based Electronic Health Record system to small and medium sized physician practices- Collaborated with… Managed the day-to-day operations of the IT service department and datacenter consisting of 40 network engineers, IT consultants, field service technicians, help desk analysts, and administrative staff.Projects and achievements:- Helped build and grow a 24x7x365 help desk and managed services practice- Oversaw the development and growth of a datacenter providing a SaaS based Electronic Health Record system to small and medium sized physician practices- Collaborated with the Sales department to assist in solutions development and provide pre-sales and post-sales support to achieve sales of $7 Million- Established and implemented standards and best practices for ensuring efficient technology support processes, aligning service enhancements with customers’ technical and operational requirements- Worked with cross-functional business and technical teams to identify customers’ needs; guided efforts to translate requirements into high-performance technology platforms- Coordinated projects to complete new technology integrations and provide managed services to customers- Supported high-visibility projects, guiding all project participants and stakeholders throughout IT product development and support initiatives- Planned and managed four PC/laptop upgrades for more than 500 users; developed the full refresh project plan including ordering hardware, logistics, end user training, and deployment- Managed a Windows XP migration project for Pittsburgh, Boston, Miami, Harrisburg, and Newark; coordinated a refresh of more than 1,000 desktop systems- Responsible for the profit-and-loss statement for the IT service department Show more Show less

Instructor

• 2001 - 20043 years

IT instruction for a 2 year Associates Degree program. Classes included Windows 2000 Server Implementation, Microsoft Active Directory, Microsoft Exchange, and Network Architecture.

Technical Trainer

• 2000 - 20011 year

Helped to create and implement the training program for CoManage's flagship product. Worked with large telecom companies such as AT&T Canada to implement, test, and train on a software product that discovered switching infrastructure, as well as allowed providers to provision circuits via a graphical user interface.

Technical Instructor

• 1997 - 20003 years

Taught adult IT education courses including MCSE and CompTIA courses.