Experience

SHL Indonesia

• Indonesia
• Human Resources Services
• 1 - 100 Employee

• Customer Experience

  • Sep 2022 - Present



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Person In Charge Delivery Monitoring

  • Dec 2020 - May 2022

  Checking data on every expedition handled for meetings with clients every month Follow-up on 3PL data pending and follow-up on bap and manage stakeholders relationship Provide 3PL monthly report and 3PL reconciliations manage escalation process and follow-up insurance Checking data on every expedition handled for meetings with clients every month Follow-up on 3PL data pending and follow-up on bap and manage stakeholders relationship Provide 3PL monthly report and 3PL reconciliations manage escalation process and follow-up insurance



PT VADS Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operation Delivery Monitoring

  • Dec 2019 - Oct 2020

  Processing and handling delivery transaction the passes the shipping deadline orhave a delivery problemsSolving priority and over SLA case problems, delivery monitoring by data andlogistic / expedition partnersRelease of funds to the seller if all the delivery process is complete and customersreceived the package

• Live Chat

  • Jun 2019 - Nov 2019

  Ensuring superior customer experience by addressing customerconcerns, demonstrating empathy and resolving problems quickly andefficientlyManaging wide variety of customer service to resolve customer issuesUnderstanding the wants and needs of the customers

• Call Center Agent

  • Dec 2018 - Jun 2019

  Handling and carefully respond to all customer inquiries with accuracy andefficiencyMaintaining current knowledge of products and resources in order to assistcustomers with their questionsCommunicating in a manner that keeps customers interested and loyal



PT Pertamina (Persero)

• Indonesia
• Oil and Gas
• 700 & Above Employee

• Human Resources

  • Mar 2016 - Apr 2016

  Monitoring the implementation of workers training plans Coordinating and managing management performance Researching and resolved employee issues Monitoring the implementation of workers training plans Coordinating and managing management performance Researching and resolved employee issues