Citlali Sanchez
Lead Coordinator for Enhanced Care Management at St. John's Well Child & Family Center- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Becoming ACES Aware in California Training
ACEs Aware FoundationFeb, 2023- Oct, 2024 -
BH 101 Schizophrenia
Centene CorporationSep, 2022- Oct, 2024 -
Social Determinants of Health
Centene CorporationSep, 2022- Oct, 2024 -
Motivational Interviewing for Providers
Centene CorporationAug, 2022- Oct, 2024 -
Social and Behavioral Responsible Conduct of Research
Collaborative Institutional Training InitiativeOct, 2020- Oct, 2024 -
Culturally Competent Nursing Care: A Cornerstone of Caring
CineMedSep, 2019- Oct, 2024 -
Mental Health First Aid
National Council for Mental WellbeingAug, 2021- Oct, 2024 -
Basic Life Support (BLS)
American Heart AssociationJun, 2022- Oct, 2024 -
COVID-19 Contact Tracing
John Hopkins University
Experience
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St. John's Community Health
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Lead Coordinator for Enhanced Care Management
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Jan 2022 - Present
Manage and supervise all aspects of given team and assist with patient care and program needs. This position provides lead coordination of care for team and patients. Patients with points of focus such as: multiple chronic medical & mental health conditions, homelessness, substance abuse, and patients that have just been released from incarceration. Has increased level of independence in decision-making, as well as the complexity of problem-solving and public interaction needed.• Oversees all aspects of given team (10 Lead Case Managers), assist with patient care and program needs• Develop new workflows or job aids as needed• Onboard and train new hires with Program Manager assistance and direction• Lead selected Lead Care Managers under their coordination• Reviews program plans & goals to assigned staff, to establish procedures for accomplishing goals, and allotment of available resources to various patient needs• Directs staff activities and adapts to changing conditions• Meets with Program Manager and / Director of ECM, as requested, to report on their team and to receive input and guidance regarding program activities and evaluation• Works with the Program Manager to develop meeting agendas, determine topics, dates and times, and possible presenters / trainings that will help overall program• Establishes excellent patient care services standards for the program• Advocate on behalf of enrolled members with health care professionals• Establishes connections with medical providers/stake holders to assist with patient care• Attends finance meetings or other meetings as necessary required by billing and finance department • Reviews and audits encounters for accuracy• Identifies denial trends and reports findings to management, or other departments as relevant• Investigates and resolves claim rejections from insurances (LA Care, Anthem Blue Cross and Health Net) Show less
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Community Health Worker for Health Homes Program
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Aug 2021 - Jan 2022
Was responsible for serving as a liaison between the patient, care team, and community. Helped bridge conversations with patients and remove barriers that prevents them from accessing health and social services. Conducted telephonic and/or face-to-face outreach to panel of high risk patients for appointment scheduling, needs assessment, and care gap closure.• Contacted patient to help identify social determinants of health impacting patient's health and general well-being• Collaborated with care manager to develop action plan• Developed trusting relationship with patients by providing support and advocacy to help achieve health goals• Assisted patients in accessing health-related services and community resources, such as accompaniment to specialist appointments and assistance with enrollment forms• Facilitated communication between all parties as needed• Provided peer-level support to teammates• Documented interactions with patients and on behalf of patients in medical record• Developed new workflows or job aids as needed• Attends meetings as required• Assists with onboarding and necessary trainings for new hires Show less
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Health Educator
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Jul 2020 - Aug 2021
Under general supervision, interviewed, evaluated, provided education, guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as St. John’s Well Child & Family Center recommendations.Assisted public relations officer with connecting patient and news reporter with Spanish interpretation. • Contacted COVID-19 positive patients to establish the case history and contact list• Communicated with contacts in a professional and empathetic manner• Recorded in log and/or ECW• Established the description and timeline of onset of symptoms and interviews patient to determine all possibly exposed individuals• Obtained contact information for each of those individuals and follows the script to inform contacts about the importance of quarantine and/or testing• Explained information and recommendations regarding isolation and quarantine parameters, services available to patient, and monitors patient for ongoing needs such as a COVID test and access to a medical appointment at SJWCFC• Helped patient develop an appropriate plan which may include a test, medical appointment, and/or referral to another agency or professional.• Maintained detailed records of patients and assemble these into periodic reports.• Data entry and familiarity with computer software programs• Provided information and assistance regarding health insurance and benefits• Coordinated and facilitated the enrollment of patients to local, state and county programs• Served as a liaison with PR and Communications agencies to develop public relations, and community relations Show less
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Los Angeles County Department of Public Health
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Government Administration
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700 & Above Employee
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Contact Tracer
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Aug 2020 - Dec 2020
• Assist LA County's Department of Public Health with its COVID-19 response • Identify people that may have been exposed to COVID-19 • Collect information from contacts to slower the spread of COVID-19 • Monitor patients to assess potential onset of illness • Assist LA County's Department of Public Health with its COVID-19 response • Identify people that may have been exposed to COVID-19 • Collect information from contacts to slower the spread of COVID-19 • Monitor patients to assess potential onset of illness
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Sales Associate
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Aug 2019 - Mar 2020
• Provided a fast a friendly transaction for faculty and peers • Escorted customers to the appropriate aisle or shelf in order to assist with purchasing decisions • Prepared store displays and ensure that products are accurately labeled • Ensured the store is clean, safe and in order • Provided a fast a friendly transaction for faculty and peers • Escorted customers to the appropriate aisle or shelf in order to assist with purchasing decisions • Prepared store displays and ensure that products are accurately labeled • Ensured the store is clean, safe and in order
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A Window Between Worlds
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United States
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Non-profit Organizations
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1 - 100 Employee
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Volunteer
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Jun 2018 - Dec 2019
• Assisted with organizing supplies that would be used for workshops • Held an open space for DV survivors • Ensured that healing art workshops had all that was needed to provide adequate healing/treatment • Assisted with organizing supplies that would be used for workshops • Held an open space for DV survivors • Ensured that healing art workshops had all that was needed to provide adequate healing/treatment
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Ross Stores, Inc.
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United States
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Retail
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700 & Above Employee
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Front End Supervisor
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May 2016 - Aug 2019
• Ensure customers receive adequate customer service in check-out lines. • Count the money in cash drawers at the beginning and end of each shift. • Oversee customer returns, exchanges, and check authorizations. • Oversee the correct and efficient operation of all cash registers. • Ensure customers receive adequate customer service in check-out lines. • Count the money in cash drawers at the beginning and end of each shift. • Oversee customer returns, exchanges, and check authorizations. • Oversee the correct and efficient operation of all cash registers.
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Inner City Struggle
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Los Angeles, California, United States
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Summer Intern
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Aug 2017 - Aug 2018
• Provided support with youth and community organizing to encourage involvement within the area of Boyle Heights and East L.A. • Encouraged youth from the area to continue with higher education through assisting with financial and educational workshops • Organized confidential files that the management team would oversee • Provided support with youth and community organizing to encourage involvement within the area of Boyle Heights and East L.A. • Encouraged youth from the area to continue with higher education through assisting with financial and educational workshops • Organized confidential files that the management team would oversee
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Cedars-Sinai
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United States
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Hospitals and Health Care
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700 & Above Employee
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Volunteer
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Jul 2013 - Jul 2014
• Assisted with patient care by providing essentials that would make their stay comforting • Provided minimal interpretation services in order to help close the language barrier • Promoted available resources to patient and connected patient with services • Assisted with patient care by providing essentials that would make their stay comforting • Provided minimal interpretation services in order to help close the language barrier • Promoted available resources to patient and connected patient with services
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Education
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2021 - 2023
California State University, Northridge
Master of Public Health - MPH, Community Health Education -
2016 - 2020
California State University, Northridge
Bachelor of Science - BS, Public Health -
2012 - 2016
University High School
Community
