Ciro Rivera
Information Technology Help Desk Operator at Georgia Main Food Group Limited- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Spanish Professional working proficiency
Topline Score
Bio
Credentials
-
CompTIA A+
CompTIA -
CompTIA Network+
CompTIA -
Dell Certified Systems Expert (DCSE)
Dell Technologies Inc -
Electronics Theory and Satellite communications
Vancouver Community College -
Microsoft Certified Professional
Microsoft -
Network And Internet Systems Specialist
- -
Network and Internet Systems Specialist
CompuCollege School of Business (PPSEC Accredited)
Experience
-
Georgia Main Food Group Limited
-
Canada
-
Retail
-
1 - 100 Employee
-
Information Technology Help Desk Operator
-
Jun 2017 - Present
Monitored and handled daily incoming tickets from head office and from escalated IGA and Fresh Street Market POS support group. Managed head offices print server, Recommended shared printers to be purchased for head office and single user printers for stuff that needs to print confidential documents. Installed and configured windows server 2016, Configured as a Windows Deployment Server and Microsoft Deployment Tools Kit making deployment of a windows installation more efficiently. Created windows 7 and windows 10 customized images for Georgia Main Food Group. Maintained a detail record of what changes are made to our corporate customized windows 10 operating system. Managed and created windows accounts for new employees, Assigned security permissions, folders shares permissions and email distribution list memberships. Traced ports for printer setup and handed the info to the manager of client services for port configuration. Managed Cisco phone system, (A sub section of TELUS) created users, configured Cisco phones for deployment for new employees. Created voicemail boxes within the system. Created and configured voice mail boxes. Assisted the executive team with audio video and conferencing setups at hotels and in our office when ever there was a need. Managed MDM cellular phone system and provisioned cellular phones for employees and for E commerce Android cellular phones used in conjunction with grocery key an online grocery ordering system. In 2021, started learning Microsoft Intune MDM system. I was provision computers for users that will be now migrated from active directory to Azure Active Directory as well as hybrid computers for none traveling users Managed and created purchase order and send them for approval to keep IT inventory always with good IT new equipment for new employees. I was responsible to insert tapes in the backup library for daily and weekly backups. Meet with Iron mountain representative and exchange weekly tapes every Monday. Show less
-
-
-
McKesson Canada
-
Canada
-
Hospitals and Health Care
-
700 & Above Employee
-
End User Nework Support / Desktop Systems Specialist (2)
-
Apr 2007 - Jun 2016
Routinely exceeded call handing goals, increased internal client service satisfaction. Provided detailed descriptions of issues in trouble ticketing system and followed up diligently to ensure swift resolution. Diagnosed, Troubleshot and resolved a range of software, hardware and connectivity issues. Windows client operating systems, MS Office tools, McAfee end point encryption, Cisco phone system (end user side). Setup and Managed MS Windows Deployment system running on windows 2012-R2, used MS Deployment Workbench to built images for Windows 7 for different brands of computers HP and Dell. Making it faster to deploy new equipment for the company. Communicated effectively and patiently with technical, non-technical and frustrated end users, as a result won their trust and created great relationships. Gained security and integrity mind set when working at McKesson. Designed, Implemented and maintained a Digital Signage System, so that departments and VP’s will advertise company advancements, news about the company. Assisted the Cisco phone systems administrator in Audio Video conferences for the VP’s. Helped internal clients across the world, including from USA, Europe, Middle East and local users from Richmond and Montreal. Show less
-
-
-
Unisys
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Dell Certified systems expert
-
Jan 2005 - Apr 2007
Scheduled onsite warranty service calls times for the day, then picked parts and traveled everywhere in the lower mainland fixing Dell Laptops, Desktops, Server for Corporate clients and home clients as well. Added logs to Unisys ticketing system with description of problem resolution and parts replaced. Installed printers and computers for corporate and home clients. Scheduled onsite warranty service calls times for the day, then picked parts and traveled everywhere in the lower mainland fixing Dell Laptops, Desktops, Server for Corporate clients and home clients as well. Added logs to Unisys ticketing system with description of problem resolution and parts replaced. Installed printers and computers for corporate and home clients.
-
-
Education
-
2000 -
Compu College School of Business (PPSEC Accredited)
Network and Internet Systems Specialist, Computer systems networking and business applications. -
2001 -
CompTIA A+
CompTIA A+, Computers software and hardware -
2001 -
Microsoft Certified Professional (MCP)
MCP, Windows Server Install configuration and Managing -
2002 -
Dell Certified Systems Expert (DCSE)
Dell Certified Systems Expert, Dell Laptops, Deskptop, Servers Hardware -
2012 -
CompTIA Network+
CompTIA Network+, Network+ -
1998 - 1999
Vancouver Career College
Electronics Tecnician common Core, Electronics circuit theory and Satellite communications -
2014 -
Windows Deployment Services (Server 2012 R2)
Implementing Windows Deployment services -
2015 -
Windows server 2012 R2 install and configuration
Pending Exam, install and configuration
Community
