Experience

Cortex by Palo Alto Networks

• United States
• Computer and Network Security
• 1 - 100 Employee

• Sr Customer Success Manager

  • Jun 2022 - Present

  United States



strongDM

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Apr 2022

  United States Ensuring the success of my customers by fundamentally changing the relationship between InfoSec, DevOps, and end users. Enforcing the controls security needs while making it easier to facilitate access.



Infoblox

• United States
• Computer and Network Security
• 700 & Above Employee

• Customer Success Manager

  • Feb 2020 - Nov 2021

  Tacoma, Washington Keeping organizations’ evolving network architectures secure and boosting the efficiency of security operations using automation. • Responsible for comprehensive account strategy, and maintaining best practices through daily maintenance in Gainsight • Responsible for the everyday support and success of our customers through monthly or quarterly cadence calls, QBRs and strategy meetings with my manager and the account teams • Point of contact for matters including, but not limited… Show more Keeping organizations’ evolving network architectures secure and boosting the efficiency of security operations using automation. • Responsible for comprehensive account strategy, and maintaining best practices through daily maintenance in Gainsight • Responsible for the everyday support and success of our customers through monthly or quarterly cadence calls, QBRs and strategy meetings with my manager and the account teams • Point of contact for matters including, but not limited to: company and SaaS product overviews, upgrades, training, expansion, technical questions, coordination of renewals, and providing feedback on the BloxOne products • Responsible for the ongoing success of our customers, helping to escalate support cases and RFEs, facilitate training, and PS engagements. • Cross functional team coordination – monthly touch points with account teams, channel and marketing • Weekly sales team meetings for my regions, and weekly 1:1 with CSS counterpart for strategizing with challenges as well as mentoring for continued success – working on conversational dialogues and building stronger relationships internally and externally • Collaboration for the Customer Advisory Board – monthly meetings with primary CAB coordinator to share my expertise on moving forward, new ideas on how to collaborate and expand the the CAB in the future. Also provide feedback to the CS team on the findings from the customer engagement • Collaborator for Gainsight evolution, teaming with GS administrator and manager to continually develop GS to better enhance the customer experience Show less



Infogix, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Program Manager / Customer Success / Customer Experience

  • Jan 2016 - Feb 2020

  Greater Chicago Area Responsible for comprehensive account strategy, customer success, customer programs, and customer experience for Infogix Inc., a leading software company providing solutions to the financial services, insurance, telecommunication and healthcare industries. Responsibilities include: customer license renewals, expansion and engagement. Also responsible for the Customer Leadership Council, a group of 30 premier customers that provide ongoing feedback and direction to our company… Show more Responsible for comprehensive account strategy, customer success, customer programs, and customer experience for Infogix Inc., a leading software company providing solutions to the financial services, insurance, telecommunication and healthcare industries. Responsibilities include: customer license renewals, expansion and engagement. Also responsible for the Customer Leadership Council, a group of 30 premier customers that provide ongoing feedback and direction to our company leadership. • Responsible for comprehensive account strategy. • Responsible for the everyday support and success of our customers as the main point of contact for matters including, but not limited to: company and solution overviews, upgrades, training, expansion, technical questions, and 102% revenue renewal rate. • Responsible for the ongoing success of our customers, helping to escalate support cases, partnerships for speaking engagements and coordinating networking opportunities for like-minded customers to meet and collaborate. • The executor of planning for the Customer Leadership Council, a group of 30 premier companies that provide ongoing feedback and direction to our company leadership. • Actively uncovered usage expansion opportunities in different business areas.

• Field Marketing Specialist

  • Jan 2013 - Jan 2016

  Greater Chicago Area Infogix software solutions analyze data in real time by applying business rules and advanced algorithms in complex business environments resulting in actionable intelligence and enabling you to make informed business decisions. Our solutions easily and non-intrusively integrate into your everyday operations and have a proven history of delivering a rapid return on investment. With more than 30 years of industry knowledge in multiple verticals, we take a collaborative, partnership approach to… Show more Infogix software solutions analyze data in real time by applying business rules and advanced algorithms in complex business environments resulting in actionable intelligence and enabling you to make informed business decisions. Our solutions easily and non-intrusively integrate into your everyday operations and have a proven history of delivering a rapid return on investment. With more than 30 years of industry knowledge in multiple verticals, we take a collaborative, partnership approach to every customer relationship to create a shared vision for mutual success. For more information visit www.infogix.com. As the Field Marketing Specialist at Infogix Inc., I am responsible for our events (tradeshows, conferences and internal conferences) as well all of our social media. • Serves as a brand steward by ensuring brand messaging, tone, and voice across all social platforms. • Uses social media to increase brand awareness, provide customer service, promote products and events and share social media insight. • Works directly with our VP of marketing and marketing communication manager to streamline social media messages around our content, events, marketing promotions, campaigns ect. • Collaborate with the marketing team to promote upcoming events, speaking engagements and conferences we are attending. • Works with our in-house graphic designer and web team to create brand images for social media platforms. • Posts content to social media including content from our site, our thought leadership in the news, images and more.

• Coordinator

  • Apr 2007 - Nov 2013