Experience

Hotels at Home

• United States
• Retail
• 100 - 200 Employee

• Concierge Representative

  • Apr 2007 - Present

  Manage high volume of inbound calls providing excellent service and respond to inquiries regarding orders and product information on 50 major hotel chains. Process orders, follow-up on customer inquires, resolve problems and provide solutions promptly and accurately until completed. Maintain liaison with other departments with special needs/requests from customer issues that may arise with a particular product. Continuous training and upgrading skills to improve customer relations and product information. Perform special projects by creating spreadsheets and delegating projects to other team members. Live Chat with customers. Show less