Experience

Washington Radiology

• United States
• Medical Practices
• 1 - 100 Employee

• Revenue Cycle Manager

  • May 2019 - Present

  • Lead the day-to-day business and patient accounts of a seven-office radiology practice that generates $54 million annually in net patient revenue; monitor KPI’s and improve service levels• Manage patient access, insurance verification and collections for 160,000 annual patient visits. Review financial hardship cases and manage verbal and written patient correspondence and complaints in respect of billing and collections.• Responsible for various project implementations and oversight; PQRS data collection, credit balance analysis, mass rebilling initiatives• Monitor operations and processes, initiate appropriate changes to gain efficiencies and provide leadership in planning and implementing the practice’s business objectives • Prepare daily/weekly/monthly performance reports for clinical and administrative managers • Supervised 12 direct reports in the practice’s central business offices (Patient Accounts, Financial Clearance and Utilization Management teams), filling each role during staffing shortages.• Responsible for on-boarding, quality management, performance appraisals, performance improvement plans and terminations, one-on-one meetings and staff training• Resolve administrative problems and keep lines of communication open with staff and across offices to ensure high employee morale and a professional, healthful atmosphere• Support and promote the establishment of practice standards, policies, and procedures that are compliant with federal and state laws and regulatory guidelines

• Manager of Patient Accounts

  • Nov 2017 - Apr 2019

• Patient Accounts Supervisor

  • Jul 2016 - Oct 2017

• Patient Account Representative

  • Sep 2011 - Jun 2016



YAKIMA VALLEY RADIOLOGY, P.C.

• United States
• Medical Practices
• 1 - 100 Employee

• Radiology Coder and Patient Demographic Technician

  • Oct 2007 - Aug 2011

  • Input, maintenance and update more than 250 patient demographic records daily • Review and verification of insurance eligibility for currency and accuracy by phone/internet • Diagnostic radiology coding for 2 local hospitals and clinic over-reads • Training in CCI edits, current ICD-9 and CPT coding • Assist account representatives with follow up on rejected claims and correction of billing errors as needed • Update mail returns • Yakima Valley Memorial Hospital (Yakima, WA) August 2007 – October 2007 • ER/Outpatient Patient Registrar (Temporary Position) • Registration of new and established patients coming thru Emergency Room and for outpatient services • Verification of insurance eligibility (by phone, internet) • Perform quality self-audits on registrations as patient flow permits. • Communication of patient/guarantor financial responsibility, requesting payments for co-pay, deductibles and self-pay deposits. Receive payments and issue receipts in accordance with department policies



BASIN BILLING, LLC

• United States
• 1 - 100 Employee

• Medical Billing Clerk and Patient Accounts Representative

  • Apr 2005 - Aug 2007

  • Data entry of patient demographics (new patients and established patients) • Posting of payments from patients (cash, check, and credit card), Medicare, BlueCross, Oregon Medicaid, California Medicaid, OJI, MVA and all commercial insurance companies. • Manual and electronic billing of third party claims • Balancing of daily activities on providers account • Collections • Monthly review of overdue claims for timely payment, lost visit report and total A/R on accounts • Follow up on rejected claims and correction of billing errors • Work directly with patients to resolve billing problems, update account information, make payment arrangements and collect payments over the phone • Gained knowledge in diagnostic coding, radiation oncology billing, radiology, surgery, anesthesiology, cardiology and pediatric • Training in CCI edits, surgery rules, ICD-9 and CPT coding



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Accounting Technician (Accounts Payable)

  • Jun 1999 - Aug 2004

  Accounts payable provided for the US Army Europe, Southern Region • Full charge processing of Accounts Payable • Data Entry • Computation of payments • Maintenance and update contractors file • Reconcile contracts balance • Record general ledger entries • Verify credit lines for international vendors servicing the US army in the southern European Region • Mail processing • Customer service for contractors, local vendors, Commanders, Military units and other Military posts.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Budget Assistant

  • Jan 1999 - Apr 1999

  Validate funding adjustments • Report discrepancies and prepare reports on balance of accounts • Maintain detailed ledgers for Area Commanders and Regional Finance and Accounting offices • Encode, updated and reconcile funding authorizations • Maintain and distribute electronic files as they relate to the budget process • Provide information to contractors, local vendors, Commanders, Military units and Finance Office. • General office duties Validate funding adjustments • Report discrepancies and prepare reports on balance of accounts • Maintain detailed ledgers for Area Commanders and Regional Finance and Accounting offices • Encode, updated and reconcile funding authorizations • Maintain and distribute electronic files as they relate to the budget process • Provide information to contractors, local vendors, Commanders, Military units and Finance Office. • General office duties