Cintya Wulandari
Social Care Project Lead at BigEvo - Award Winning Digital Performance Agency- Claim this Profile
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English Professional working proficiency
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Indonesia Native or bilingual proficiency
Topline Score
Bio
Credentials
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Google Ads Display
GoogleDec, 2021- Oct, 2024 -
Google Ads Search
GoogleDec, 2021- Oct, 2024 -
Google Ads Video
GoogleDec, 2021- Oct, 2024
Experience
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Social Care Project Lead
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Nov 2021 - Present
Manage Social Media Response team for Brand. It's my responsbility to ensure that customers receive the best possible customer service when reaching out to us on social media platform through instagram, twitter, facebook, youtube, tiktok, blog & email. My role includes : - Leading and developing social media admin team - Handling user's feedback through social media platform and blog - Identify and Analyze roots of problem, potential problems, user's needs, provide solutions and resolve all user's complaints and inqueries - Update and compile all user feedback to weekly, monthly, quarterly and annual report - Responsible to increase user's satisfaction feedback from bad to excellent rating - Exceeding SLA targets to ensure that as many customers as possible receive quick level of service - Reducing average customer wait time to ensure that response time are aligned with consumer expectations - Improving quality service standards to ensure that customers are given a great experience and that the correct solutions and informations is given - Work closely with Brand - Marketing team, Customer Service Department, Product & Sales team Tools : Fanpage Karma, Zendesk, Sociomile, Brand 24, Sonar, Trello, Kissflow Show less
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Bloometrics
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Indonesia
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Professional Training and Coaching
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1 - 100 Employee
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Project Management Office
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Jul 2021 - Oct 2021
Being of part in edu-tech company focused on digital marketing training certification called Bloometrics as project management officer. Founded in August 2021, Bloometrics being parts of Inbound.ID A Pioneer in Providing Inbound Marketing Solutions for Businesses in Indonesia. - Coordinate internal resources and third parties/vendors for the flawless execution of - Ensure that all projects are delivered on-time, within scope and within budget - Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility - Ensure resource availability and allocation - Develop a detailed project plan to monitor and track progress - Assist in manage changes to the project scope, project schedule and project costs - Assist in Manage the relationship with the client and all stakeholders - Create and maintain comprehensive project documentation - Attend conferences and training as required to act as moderator and note-taker - Collaborate with teams across academy to ensure the timely roll-out our products - Develope and evaluate a portofolio, proposal & curriculum of eduactional initiative Key Project : Bloometrics X Imago Training, Kemenparekraf Training, Telkom University Webinar Show less
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StickEarn
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Indonesia
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Advertising Services
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100 - 200 Employee
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Project Supervisor
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Dec 2020 - Jun 2021
- Coordinating day to day project stuffs related with all client’s demand- Improving communication with all client related - Generating report & improving report on every demand of projects- Maintaning good relations with clients & agency- Maintaning good relations with vendors [Digital out of home advertising, conventional out of home advertising & digital products- Scheduling all campaign and project progress, ensuring all the projects are delivered on time, within scope and budget- Collaboration with related parties to make sure the projects are well-executed accordingly to the plan - Recap & Reconcile partner payment and monitoring partner performance- Collaborate with Grab for partner payment and partner performanceTools : Internal Dashboard, Click up Show less
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Project Administrator
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Apr 2019 - Nov 2020
- Managing and coordinate with client for manage end to end project's deliverables : strategic project planning, project execution, project monitoring, controlling and project improvement.- Maximize internal team efficiency and productivity : responsible to remind on track and maintain internal responsibility, pending commitments, tasks and activities to be performed.- Coordinate the production of all report and produce project summary report- Support sales team for on all activities and project execution.- Undertake in other administrative tasks as specified by the operations manager, sales team, finance team and legal team. Show less
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Via.com
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India
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Travel Arrangements
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500 - 600 Employee
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Project Management Lead
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Aug 2018 - Mar 2019
Via.com is one of the fast growing & profitable travel company in Asia's online space driven by technology. The Company is a leading distributor of transportation ticketing, accommodation reservation, packaged tours, corporate travel management, travel ancillaries, retail and financial services. Project Management Leader has responsibility for coordinating the all projects in company, coordinating to CEO and head of department for succesful business. 1. Work with CEO and heads of department to understand the mission given in the scope of business development, productivity improvement, projects optimization. 2. Maintain control of the projects given by directors to head of department. Work with cross disciplines such as operations, products, sales, hotel holiday, finance, revenue team, and HR. 3. Handling the project control book, enters data, tracks issues and changes report, produces status reports 4. Facilitating project needs, such as; scheduling meeting times and locations, taking meeting minutes, request for service, developing presentation and arraging training for project staff. 5. Employee perfomance monitoring every month, coordination with HR. Make KPI report and send it to country head Show less
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Kementerian Hukum dan Hak Asasi Manusia Republik Indonesia
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Indonesia
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Government Administration
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700 & Above Employee
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Refugee Policy
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Jan 2017 - Feb 2017
Interned as refugees policy specialist in Intelligence and Immigration action sub division. Cintya job desc are Detecting and deterring of illegal border crossing, Reviews asylum seeker and refugee policies in consultation with UNHCR and IOM, Process appeal applications and temporary stay permit of expatriat workers, Handle administration procedure and efficient submission of the sections reports (monthly, quarterly and annually). Made final report with concern on human rights and refugees policy in Indonesia and complete the intern job with “A”. Show less
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Education
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2013 - 2017
Diponegoro University
Bachelor of Social Science (S. Sos), International Relations and Affairs
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