Senior Office Administrator/Finance

• Jan 2022 - Present

Office Administrator/ Finance

• Jan 2018 - Dec 2021

Senior Client Services Representative/ Administration

• Nov 2015 - Jan 2018

 Liaison between the internal and external clients in order to share information and effectively resolve account issues.  Review, update and processed daily data transmission files on various platforms.  Ensure internal members and external clients receive clear, concise and accurate responses to all requests  Prepare correspondence, reports and statistical data in a daily, weekly and monthly base  Reconcile data files against external/internal data as required.  Process and distribute reporting for audit and internal use.  Review and approve applications from debtors who wish to apply for Hardship and Premium Assistance Show less

International Student Ambassador

• May 2012 - Nov 2015

- Liaison between the school and the international student agencies  Customer service: Troubleshooting, enquiries, provide information  Operational duties: Process student registration applications  Effective problem resolution of student's complaints  Gives information to students interested in pursuing university degrees  Follow up on student attendance  Key contact for current students in regards to academic, legal, medical, banking, and personal issues  Invoicing / estimates  Deal with homestay, students and families  Orientation for new international students Show less

Financial Analyst and Reporting

• Apr 2010 - Feb 2012

-C Customer service / Assess needs  Created daily, weekly, monthly and Ad-hoc reports on HP sales to US, Canada and Latin-American  Produced Service Level Reporting outputs for clients  Identified tasks, which require automation and perform automation -C Customer service / Assess needs  Created daily, weekly, monthly and Ad-hoc reports on HP sales to US, Canada and Latin-American  Produced Service Level Reporting outputs for clients  Identified tasks, which require automation and perform automation

Educational Advisor

• Apr 2006 - Nov 2007

 Counselled clients on most suitable study abroad program  Sales  Data entry into the admissions database  Process financial documents  Managed and conducted monthly presentations  Counselled clients on most suitable study abroad program  Sales  Data entry into the admissions database  Process financial documents  Managed and conducted monthly presentations