Cintia Arnold

Business Analyst II at Central Counties Services
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Contact Information
us****@****om
(386) 825-5501
Location
Temple, Texas, United States, US
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency
Skills

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Credentials

  • (O&T) Clearing, Settlement, and Billing Reconciliation Workshop
    Mastercard
    Apr, 2012
    - Oct, 2024
  • EC English Course San Francisco
    -

Experience

  • Central Counties Services
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Business Analyst II
      • Sep 2021 - Present

      GENERAL DESCRIPTIONPerforms complex (journey-level) business analysis work. Work involves gathering,designing, developing, and documenting user requirements; reviewing, assessing, anddeveloping business processes; creating and validating user acceptance testing;performing post-implementation support of systems; and providing support for thesystems development life cycle. May provide guidance to others. Works under generalsupervision, with moderate latitude for the use of initiative and independent judgment.ESSENTIAL DUTIES AND RESPONSIBILITIES Work within a team to develop software applications to meet the clinical and businessneeds of the Center. Work with programs/departments to gather, analyze and document programrequirements, business processes, and problems in order to automate and/or improvesystems. Configure, modify, test and maintain existing programs/software (EHR, HRIS,Financial) utilized by the Center. Analyze new or existing policies and procedures to determine their effect onautomated systems. Evaluate processes for efficiency and effectiveness and makerecommendations for change to enhance software efficiency and/or utilization. Design and build forms, reports and automated system workflows within softwareapplication. Participates in user acceptance testing and testing of new system functionality. Provide technical assistance to end users on software applications (EHR, HRIS,Financial). Work in conjunction with IT to assist end users with technical assistanceon software applications. Identifies potential project risks and difficulties, and recommends strategies tomitigate or avoid them Participates in after-hours support as determined by supervisor. Show less

    • Data Analyst II - Applications Support
      • Nov 2017 - Sep 2021

      - Assist data management team with the compilation, organization, analysis, and reporting of data housed in the Center's data systems to include the EMR, HRIS, and financial management.- Works interactively with Center staff to identify program needs; works actively and proactively to resolve problems, identify trends and construct relevant reporting methods.- Utilizes standardized tools and methods to compile, query, analyze and interpret data.- Makes recommendations to data management team / Center Leadership regarding the Center decisions based on information extracted from relevant data analysis.- Provides training to staff on new processes and procedures related to frontline providers' data entry and documentation requirements.- Creates and manages data collection and reporting for the Quality Management division for process improvement and risk management.- Design forms and write instructions for the use of the forms. Design and modify EHR forms using software assessment design tool. Show less

  • Listo Tecnologia
    • 1 - 100 Employee
    • Senior Financial Operations Analyst
      • Jul 2016 - Jan 2017

      Prepared internal quarterly portfolio monitoring reports. Communicated regularly with management regarding portfolio performance and transaction quality. Developed, produced and enhanced risk reports for all business units. Created charts and graphs to illustrate daily, monthly and annual financial reports. Investigated red flags for fraud, embezzlement, money laundering, false accounting statements and organized crime. Took complaints regarding online or real time frauds Investigated into fraud claims by performing relevant research of transaction and merchants. Collected information to assist in performing detailed research to determine if fraud claim is valid Prepared reports on each claim, charting out validity, action taken and result obtained Managed customer invoices for sales made Applied customer payments to outstanding amounts in invoices Responded to and resolved customer issues regarding accounts receivable and billing disputes Made necessary adjustments to ensure all financial transactions are recorded appropriately in the billing system Show less

  • FIS
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Senior Billingual Analyst- Brands Relationship
      • Apr 2002 - Jan 2016

      Bilingual Customer Service support (Credit Card - English/Portuguese) for 2 years: Dealing with all inquiries regarding financial transactions (financial adjustments, disputes, authorizations, emergency credit card, etc.) Bilingual Operations Analyst (Credit Card - Dispute Resolution - Chargeback) for 6 years: • Confer with clients to determine their complaints regarding unauthorized credit card transactions • Monitor high alert accounts to identify possible fraudulent activities and suspected transactions • Use automated or other systems to verify clients and verify received information • Contest chargeback claims when viable economically and monitor claims recovery • Lead team of chargeback agents by guiding them through processes to determine fraudulent activities in clients’ accounts • Work with clients to collect and document information that may be used in resolving outstanding disputes Senior Bilingual Operations Analyst (Credit Card) for 6 years: Provided summaries and detailed analysis, risk, causes and proposed action plan to address issue. Researched and tested new analytical approaches and technologies Planned and structured work activities for team and monitors progress and results. Provided guidance and supervision to team members as they carried out work activities. Created and managed a new department (Brands Relationship) which was responsible to connect all the relationship between the enterprise (processor), the issuer Banks processed by the enterprise and the flags (Visa/Mastercard), to ensure the quality of the quarterly compliances and performances of the whole enterprise, dealing with systems and Chargeback rules changes. Maintained up-to-date procedure manuals and wrote drafts for changes to procedures. Analyzed and documented business processes and metrics, and identified improvement opportunities. Support to the Executive Directors, assisting them with management reports and presentations. Show less

Education

  • Fundação Getulio Vargas
    Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
    2012 - 2014
  • Universidade Paulista
    Bachelor of Technology (B.Tech.), Information Technology
    2007 - 2010

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