Experience

Safegard Systems

• Ireland
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales Marketing Positions

  • Nov 2021 - Present

  Preparing and creating tender proposals for clients. Composing signage and institutional videos for the company. Providing customer services and support to the customer. Preparing and creating tender proposals for clients. Composing signage and institutional videos for the company. Providing customer services and support to the customer.



All in Care

• Dublin, County Dublin, Ireland

• Care Assistant

  • Mar 2021 - Sep 2022

  Supporting older people with practical everyday tasks and liaising with family members regularly to ensure best standard of care. Supporting older people with practical everyday tasks and liaising with family members regularly to ensure best standard of care.



Sabbatical Break

• 200 - 300 Employee

• On Leave

  • Jan 2019 - Feb 2021

  Period dedicated to cultural immersion, study English and seek new opportunities to leverage my time management skills, service standards, customer service and international development. Period dedicated to cultural immersion, study English and seek new opportunities to leverage my time management skills, service standards, customer service and international development.



fischer group

• Germany
• Wholesale Building Materials
• 400 - 500 Employee

• Senior Product Analyst

  • Oct 2017 - Nov 2018

  • Worked on the relation between marketing communication and business intelligence to define the market price and actions to the marketing plan for the year's activities.• Responsible for trade marketing (elaboration, planning, promotions, campaigns in distribution channels and direct sales with national operations, deadlines, results and operating budget). • Development and implementation of all projects that communication, visual merchandising, analysis of the mix of products, sales performance and sales incentive programs for customers. • Surveyed of information and market trends, aiming at elaborating marketing strategies such as negotiating with retailers for display space to improve the sales and advertise new products. • Support group headquarters and subsidiaries content management for social networks, working in actions as advertisement on Facebook and Instagram. • Defined the product that solved market needs, involving engineering and design to craft a possible experience. • Liaised as a partner with global engineering to define the development plan and implement the new products.• Cooperated with the international team, taking responsibility for implementing individual projects and goals. • Supported sales department to maximise sales and market, worked on the forecasting, implementing tools to determine and preview future sales.• Drove alignment and manage expectations with all involved stakeholders in the context of major cross-company initiatives and across all market research efforts to launch new products.• Created adequate value delivery flow by refining a product backlog in close collaboration with all stakeholders.• Participated in sprint review meetings ensuring validate outcomes and provide proper stakeholder support.Achievements• Growth of the customer portfolio and increase of the average ticket by 88% in 1 year. Show less

• Technical Training Analyst

  • May 2016 - Sep 2017

  • Designed and conducted hands-on technical training within 10 to 2000 people to train customers and employees, provided support to sales team to identify opportunities for up-selling and cross selling, and sales actions in stores and end-users to technical info of the product. • Carried out the measurement and effectiveness of training actions performed through performance indicators (KPI's), analysed metrics to improve training continually. • Provided support to the marketing department and products assisting with market research such as price, market, competition, demand developments, data collection for new product launches and promotions.• Developed training programs to encourage development and support the launch of new products contributing to the continuous improvement of training material in different technical levels.• Measured the compliance of the teams' level of competence with customer expectations and launch necessary continuous improvement actions in training. • Collaborated on and present custom product demonstrations to support the full sales cycle. • Facilitated the roll-out of deliverables and showed case the value towards stakeholders to optimise the impact, transparency and momentum for data in the company. Achievements• Trained approx. 15.000 people yearly, conducting around 20 training monthly and 5 significant events annually. Show less

• Inside Technical Sales

  • Jan 2013 - Apr 2016

  • Prospected new clients and worked on to reactivate lost customer. • Prepared actions of promotions at customer point of sales, constant training in clients about the technical products, assembling Fischer space in-store, and merchandising with work on gondola tip.• Accomplished targeted sales and increase market share. • Contacted and scheduled appointments with potential new customers.• Followed up with customers, giving technical and professional support. • Analysed sales forecasts for the business plan by account and detailed sales reports.• Took care of proper documentation of all activities in the CRM (Customer Relationship Management) system. Show less



Sescamp Food Industry

• Brazil

• Seller & Logistics Officer

  • Sep 2010 - Jan 2013

  • Realised customer surveys to identify customer satisfaction and possibilities to improve the customer experience. • Reviewed customer orders, product sales and established improvement plan, identifying customer needs recommending new products to address them. • Contacted and scheduled appointments with potential new customers. • Made regular visits to customer locations to gather information on orders and market conditions. • Coordinated with the logistics team to ensure product availability, control of deliveries and route. • Responsible for contractions of outsourced transportation. Show less



Qual Food Quality Ltd

• Brazil

• Sales Assistant

  • Jun 2007 - Sep 2010

  • Managed customer portfolio, prospected new clients and scheduled customer visits. • Elaborated and analysed sales reports monthly. • Participated to develop and accompanied the annual budget plan. • Managed customer portfolio, prospected new clients and scheduled customer visits. • Elaborated and analysed sales reports monthly. • Participated to develop and accompanied the annual budget plan.



Algar Telecom

• Brazil
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Nov 2005 - Jun 2007

  • Attended incoming calls with customers, assisting them with general inquiries, and resolving customer queries at the first point of contact. • Delivered high levels of performance, customer service and the ultimate experience for the customer base. • Took ownership of customer issues and used initiative to problem-solving. • Understood customer's needs responding accordingly, handling any anticipated critical issues. • Promoted from Customer Service Assistant to Customer service representative within 6 months. Show less