Experience

TailWind Voice & Data

• United States
• Telecommunications
• 1 - 100 Employee

• Lead Vendor Manager

  • Mar 2023 - Present

  Assist with the development and implementation of a strategic plan for sourcing newvendors to fill market gaps while also identifying opportunities tostrengthen vendor relationships.Resolve vendor billing issues and disputes that arise, through cross functional collaboration. Negotiate pricing, terms, and service delivery with vendors to meet TailWind’s objectives.Generate routine reporting to assist with analyzing vendors, and market opportunities.Provide ongoing coaching to team members to foster a strong collaborative team. Show less

• Vendor Management Coordinator

  • Jul 2022 - Mar 2023

  Cultivated strong relationships with vendors and managed lifecycle for 1,000 vendor contracts.Facilitated resolution of vendor disputes and payment discrepancies, through problem-solvingskills and cross-department collaboration.Analyzed and identified market needs, and sourced new vendors for nationwide campaign.Created onboarding processes and provided ongoing coaching to newly hired employees, tofoster collaborative team.

• Quoting Coordinator

  • Jan 2019 - Jul 2022

  Prepared multimillion dollar RFQ's to submit to clients and secure new business.Analyzed market gaps and identified vendors to onboard, presenting findings to leadership.Negotiated pricing with vendors to obtain competitive proposals.Established and maintained relationships with customers and vendors, through dynamiccommunication, and client-centric approach.Pioneered API software to streamline quotation process, reducing quote turnaround time by66%.Wrote vendor onboarding handbook and coached new hires on quoting process, and vendor portals. Show less



Ruth's Chris Steak House

• United States
• Restaurants
• 700 & Above Employee

• Lead Hostess

  • Jul 2013 - Dec 2018

  Managed seating flow for 300 plus daily guests, maintaining the fluctuating balance between walk-ins and reservations. Built strong client relationships to offer personalized guest experience. Lead a team of 4-5 hosts, delegating tasks to create efficiency in a fast paced environment. Resolved customer complaints in a professional, courteous manner, de-escalating situations and reporting to management when necessary. Trained newly hired employees on company procedures, POS system and job responsibilities. Show less