Cinthia Cruz Mayor
at Fairmont Vancouver Airport- Claim this Profile
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Topline Score
Bio
Experience
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Fairmont Vancouver Airport
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Canada
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Hospitality
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1 - 100 Employee
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Nov 2021 - Present
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Mar 2022 - Nov 2022
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Aloft Hotels
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United States
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Hospitality
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700 & Above Employee
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Food And Beverage Attendant
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Jul 2021 - Sep 2021
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Generations for Health
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Spain
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International Affairs
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1 - 100 Employee
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Event Organizer
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Nov 2020 - Sep 2021
Creating and developing projects for engaging youth participation on global health issues. Identifying new projects opportunities and strategies to outreach communications and events for engaging the public. Increasing our network development by doing research for potential partners, sponsors, delegates, volunteers, etc. Coordinating with different departments to create a successful event and achieve our goals. Collaboration with other associations such as UNICEF creating workshops and events in order to promote global health Show less
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Barceló Congresos
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Spain
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Events Services
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1 - 100 Employee
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Jul 2018 - Jun 2021
Organizing congress and events in Europe and LATAM.Customer’s full assistance by telephone, emailing and face to face.Management of hotel reservations and sales for the event (negotiation and contract) Personalized sale proposals to clients and management with suppliers (hotels, restaurants, transport) Event’s registration,Sponsorship and stand sales, site visits, pro-activity for increasing sales Marketing strategies (newsletter, emailing, community manager) Full assistance during the on-site event, post-event management (billing and invoices, feedback,certificates) and budget development.Professional control of Events Air. Show less
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Apr 2018 - Jul 2018
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W Barcelona
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Spain
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Hospitality
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100 - 200 Employee
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Welcome Desk Agent
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Mar 2017 - Feb 2018
Welcoming guests, offering personalized service and improving W brand recognition. Solving guest complaints with excellent problem-resolutions skills. Building strong guest relationships by making their stay unforgettable with personalized amenities and surprises. Meeting and exceeding departmental goals on increasing revenue through upselling. Enrolling guests to the loyalty program of the chain SPG. Assisting with trainee induction and training of new employees and trainees. High control of the hotel informatic system: OPERA PMS Show less
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Eurostars Hotel Company
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Spain
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Hospitality
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700 & Above Employee
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Front Desk Staff
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Sep 2015 - Dec 2016
Process of check-in and check out, reservations managements. Shift leader organizing the duties of the shift and helping the manager with the assignment of the 473 rooms and solving clients’ complaints. Night manager. Training of new employees and trainees. Statistics of the occupation and revenue and control of the hotel program: TESIPRO. Process of check-in and check out, reservations managements. Shift leader organizing the duties of the shift and helping the manager with the assignment of the 473 rooms and solving clients’ complaints. Night manager. Training of new employees and trainees. Statistics of the occupation and revenue and control of the hotel program: TESIPRO.
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Universidad Autónoma de Madrid
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Spain
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Higher Education
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700 & Above Employee
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Erasmus Student Advisor
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Jan 2014 - Dec 2014
Helping the Erasmus students with the process of enrollment and adaptation of the university, organizing activities and events to promote student’s integration. Administrative duties of the mobility process, create a database. Contact with Universities and companies all over the world to get agreements and process the local students exchange or internships abroad. Helping the Erasmus students with the process of enrollment and adaptation of the university, organizing activities and events to promote student’s integration. Administrative duties of the mobility process, create a database. Contact with Universities and companies all over the world to get agreements and process the local students exchange or internships abroad.
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Education
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Tamwood Careers College
Diploma of Education, Digital marketing -
Universitat Autònoma de Barcelona
Master's degree, Dirección y organizacion de turismo de eventos -
Universidad Autónoma de Madrid
Graduada en Turismo, Gestión de servicios turísticos y de viajes -
Università degli Studi di Lecce
E, Administración/Gestión hotelera