Cindy Vuong

Insights Consultant at Validators | Be in the know
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Contact Information
us****@****om
(386) 825-5501
Location
NL

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Eric Meier

Cindy Vuong werkt alweer enige tijd via SUSA Studentenwerk uitzendbureau binnen mijn Customer Care operatie voor Air France - KLM. Cindy is een smaakmaker in het team van meer dan 80 collega’s door haar spontaniteit en kracht om met haar teamleden een band op te bouwen. In haar werk laat Cindy zien dat ze communicatief zeer sterk is en klanten makkelijk voor zich inneemt door haar integere en persoonlijke benadering. Het is precies wat wij willen dat de klant ervaart na een mindere ervaring in de reisbeleving. Daardoor za de klant wederom met een vertrouwd gevoel een nieuwe reis bij Air France - KLM boeken.

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Experience

    • Netherlands
    • Market Research
    • 1 - 100 Employee
    • Insights Consultant
      • Aug 2022 - Present

      Validators is a dynamic neuromarketing research firm. We work with IA tools to measure unconscious behaviour. I conduct research in the areas of creation pre-test, campaign and brand. My role covers the entire research process: from devising the research design to presenting the insights and recommendations. Validators is a dynamic neuromarketing research firm. We work with IA tools to measure unconscious behaviour. I conduct research in the areas of creation pre-test, campaign and brand. My role covers the entire research process: from devising the research design to presenting the insights and recommendations.

    • Netherlands
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Inhouse Support trainer
      • Oct 2021 - Aug 2022

      Onboarding new team members of the B2B customer support team in Ibiza, Valencia and Amsterdam

    • Customer Success Specialist
      • Jul 2021 - Aug 2022

      Onboarding new (inter)national brands on the platform. Making sure our new and existing brands grow successfully and significantly with Orderchamp. Analysing performance of brands and identify opportunities.

    • Netherlands
    • Wholesale
    • 100 - 200 Employee
    • Inhouse Sales Representative
      • Jul 2019 - Jul 2021

      Training and educating NL and BE stakeholders whether it's webshop or product related. Making sure the relationship between the brand and the stakeholders stays strong and healthy. Responsible for B2B webshop fulfilment management: stock, order processing, logistics and invoicing Training and educating NL and BE stakeholders whether it's webshop or product related. Making sure the relationship between the brand and the stakeholders stays strong and healthy. Responsible for B2B webshop fulfilment management: stock, order processing, logistics and invoicing

    • Netherlands
    • Consumer Services
    • 400 - 500 Employee
    • Air France - KLM Customer Care agent
      • Apr 2018 - Jun 2019

      Taking care of KLM, Airfrance and Delta's B2C after-sales customers' complaints and compensations. In order to find suitable solutions, it takes research work and data analysing. Taking care of KLM, Airfrance and Delta's B2C after-sales customers' complaints and compensations. In order to find suitable solutions, it takes research work and data analysing.

    • Netherlands
    • Retail
    • 1 - 100 Employee
    • E-Commerce Marketing and Web Care
      • Sep 2016 - Feb 2017

      Research internship during my bachelor Communication sciences Research internship during my bachelor Communication sciences

Education

  • Vrije Universiteit Amsterdam
    Bachelor's degree, Communicatiewetenschappen
    2014 - 2017
  • Erfgooiers College
    VWO, Economie en Maatschappij
    2008 - 2014

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