Experience

University of Arizona BookStores
• United States
• Retail
• 1 - 100 Employee
• Assistant Director of Customer Service

  • Sep 2022 - Present


Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Executive Team Leader

  • Apr 2020 - Sep 2022

  Oversee operations and work in partnership with sales teams and other cross-functional departments to achieve business objectives. • Maintain knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies, to create specific returns on investment in the sales process. • Analyze market competitors and leverage insights into store sales, sales growth, and how department and team morale and understanding of the global mission, contributes to store profitability and in developing high performing teams. • Supervise multiple specialty teams in numerous departments throughout the organization. Create and adjust work schedules to align to guest traffic and business needs. Close product knowledge and skill gaps through training employees, coaching and team interactions. • Manage HR strategies and goals by supporting core practices in performance management and evaluation, compensation reviews, benefits administration, and employee development. • Consult with leadership to plan and align performance and reward recommendations, in support of business priorities and encouraging teams to deliver on sales goals. • Directed Target store sales team to achieve established sales goal / strategy, yielding an increase in sales from 11% in 2020 to 23% in 2021, by fostering a positive, customer-focused environment.



H&M

• Belgium
• Construction

• Department Manager

  • Jul 2018 - Apr 2020

  Collaborate with team on the sales floor, demonstrating a customer-focused mindset, a keen sales ability, and the operational knowledge to support the unit. • Managed fast-paced store environment with a positive attitude. Motivated and inspired the team to achieve set sales goals and objectives. Mentored and coached to store manager, while assisting with day-to-day operations.• Partnered with store manager to recruit staff. Supervised the onboarding, training, and development of sales advisors, to ensure an understanding of responsibilities and to guarantee that minimum quality standards are met.• Planned strategies for department success. Laboured proactively to access the needs of the sales team and customers. Served as problem-solver, resolving customer complaints, and settling employee conflicts

• District Sales Manager

  • Sep 2015 - Jun 2018

  Provide direct ownership of sales and profit objectives for 25 retail stores in the southwest region, with total annual sales of $200 million.• Managed the recruitment, training, development, and succession planning strategies for the district. Created a customer centric culture through setting clear expectations, supporting employee engagement and feedback, and upholding company missions and values.• Served as project manager in the rebuild of two flagship locations and managed the opening of 11 stores in three states across the southwest region, utilizing effective communication across all levels of management• Applied attention to detail to secure inventory levels and attained shrink goals year over year, respectively placing #1 in US 2016 for best inventory results.

• District Loss Prevention Manager

  • Jun 2013 - Sep 2015

  Assist with developing, implementing, and managing security programs within assigned regions, also responsible for managing crises and emergencies. • Ensured security, safety, loss prevention and compliance routines were implemented and properly followed. Suggested advice and solutions that mitigate operational, strategic, and tactical risks for the store location(s).• Reviewed data to determine security and safety trends and risk mitigation. Performed quarterly safety audits in all stores to ensure the protection and security of assets and associates.• Influenced associates across the organization to implement and support security programs.• Planned and executed assurance reviews of existing and emerging security programs to ensure the safety of associates and provide a safe workplace. Train store managers in understanding of all policies and procedures.• Formed partnerships with law enforcement and other security professionals. Collaborated with in house detective on investigations concerning theft, fraud, employee concerns, and customer issues

• Store Manager

  • Oct 2011 - May 2013

• Department Manager

  • Apr 2010 - Oct 2011


Tillys
• United States
• Retail
• 700 & Above Employee
• Store Manager

  • May 2008 - Apr 2010

AMERICAN EAGLE OUTFITTERS INC.
• United States
• Retail
• 700 & Above Employee
• Assistant Manager

  • Oct 2004 - Oct 2008

University of Arizona
• United States
• Nanotechnology Research
• 1 - 100 Employee
• Store Manager/buyer

  • Sep 2002 - Sep 2004