Cindy Kwan
Board Clinical Advisor at The New Normal Charity- Claim this Profile
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English Full professional proficiency
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Cantonese Native or bilingual proficiency
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Mandarin Professional working proficiency
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Hong Kong Sign Language Limited working proficiency
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Italian Limited working proficiency
Topline Score
Bio
Credentials
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Certificate in Adult First Aid, CPR and AED
Hong Kong St. John Ambulance -
Mental Health First Aid
The Mental Health Association of Hong Kong -
Nonviolent Crisis Intervention® Training
Crisis Prevention Institute -
Registered Social Worker
Hong Kong Social Work Registration Board
Experience
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The New Normal Charity
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United Kingdom
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Non-profit Organization Management
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1 - 100 Employee
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Board Clinical Advisor
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Jul 2023 - Present
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The Hong Kong Jockey Club
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Non-profit Organizations
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700 & Above Employee
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Assistant Charities Manager
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Feb 2023 - Present
• To manage Trust-initiated philanthropic projects through proper governance, execution of project plans, collaboration with project partners to achieve project goals and deliverables, and provide regular reporting of project progress to the Trust. • To assist in development and implementation of project plans including the tasks, deliverables, schedules and resources required to reach project objectives, review the plans from time to time to meet changing operational situations and environment. • To coordinate with project stakeholders, primarily NGOs and Universities on the project execution and operation, demonstration of their effectiveness and promotion of the model and practices to the social sector. • To design and implement stakeholder engagement strategy, including liaison with industry partners, government, community leaders, general public, etc. • To conduct research on social issues and new initiatives, to support development of new projects or theme/issue strategies. Activities include literature review, industry/sector data analysis, in-house or externally managed surveys and focus groups, discussion with potential project partners, etc. Show less
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Social Welfare Department, Hong Kong Government
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Hong Kong
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Government Administration
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100 - 200 Employee
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Assistant Social Work Officer
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May 2022 - Dec 2022
• Managed a caseload of 30+ children and families, providing expert counseling on childcare, parenting, and marital relationships, and connecting families with relevant community resources and referral programs• Developed and executed permanency plans for 5+ children placed in residential facilities, conducting regular supervisory meetings with children and their families• Conducted statutory supervision of 5+ children and youth cases with Care or Protection orders, maintaining meticulous case history records, and preparing accurate reports for court review• Provided supervision and guidance to intern social work students in the design and delivery of groupwork to children with SEN, while ensuring adherence to best practices and standards• Organized and facilitated therapeutic groups and psychosocial well-being programs for children and elderly in the community, contributing to positive outcomes and client satisfaction Show less
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Assistant Social Work Officer
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Sep 2017 - May 2022
• Provided exceptional case management for 50+ patients and their families in clinical oncology, paediatrics, and paediatric surgery, specializing in evidence-based counseling for disadvantaged youth (such as those dealing with youth pregnancy, mental health needs, and drug addiction) and children with special educational needs (SEN)• Collaborated closely with the medical team, allied health professionals, and community stakeholders to coordinate multi-disciplinary case meetings and implement referral workflows with various community service units, ensuring effective re-engagement and rehabilitation for children and youth suffering from adoption, maltreatment, and self harm• Planned and developed advocacy training programmes for newly recruited social workers and community partners on child protection mechanisms and referral workflow• Advocated on enhancement on Samaritan Fund (SF) and Community Care Fund Medical Assistance Programmes (CCF) to Hospital Authority Head Office; suggested improvement on cross sectoral workflow Show less
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Education
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The Chinese University of Hong Kong
Master of Social Science in Social Work (MSSc), Social Work -
The University of Hong Kong
Bachelor of Science (BSc), Food & Nutritional Science, Minor in Psychology