Cindy Canino
Senior Strategic and Innovation Advisor – Service Management Executive Leader at CDW ServiceNow Solutions- Claim this Profile
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Bio
LinkedIn User
I had the pleasure of being Cindy's direct report at IHS Markit for 5 years. Cindy was an excellent manager that really cared about the success of everyone on her team. She created an atmosphere that promoted innovation, which helped to drive and motivate employees. She was knowledgeable in multiple areas of IT which contributed to our ability to collaborate and define shared processes. I enjoyed my time working with Cindy and know she will provide the same value to any team.
Joseph Nordlinger
Cindy is a dedicated thought leader in the Project Portfolio Management Discipline. She has contributed immensely to the advancement of this important domain area through hard work as a steering committee member of Project Portfolio Management Professionals (PPMP). She helped to identify compelling topics, evaluate potential speakers, and contributed her own expertise and best practices for the benefit of our 10,000 members. If you want a disciplined expert in the area of Project Portfolio Management Cindy is one of those experts.
LinkedIn User
I had the pleasure of being Cindy's direct report at IHS Markit for 5 years. Cindy was an excellent manager that really cared about the success of everyone on her team. She created an atmosphere that promoted innovation, which helped to drive and motivate employees. She was knowledgeable in multiple areas of IT which contributed to our ability to collaborate and define shared processes. I enjoyed my time working with Cindy and know she will provide the same value to any team.
Joseph Nordlinger
Cindy is a dedicated thought leader in the Project Portfolio Management Discipline. She has contributed immensely to the advancement of this important domain area through hard work as a steering committee member of Project Portfolio Management Professionals (PPMP). She helped to identify compelling topics, evaluate potential speakers, and contributed her own expertise and best practices for the benefit of our 10,000 members. If you want a disciplined expert in the area of Project Portfolio Management Cindy is one of those experts.
LinkedIn User
I had the pleasure of being Cindy's direct report at IHS Markit for 5 years. Cindy was an excellent manager that really cared about the success of everyone on her team. She created an atmosphere that promoted innovation, which helped to drive and motivate employees. She was knowledgeable in multiple areas of IT which contributed to our ability to collaborate and define shared processes. I enjoyed my time working with Cindy and know she will provide the same value to any team.
Joseph Nordlinger
Cindy is a dedicated thought leader in the Project Portfolio Management Discipline. She has contributed immensely to the advancement of this important domain area through hard work as a steering committee member of Project Portfolio Management Professionals (PPMP). She helped to identify compelling topics, evaluate potential speakers, and contributed her own expertise and best practices for the benefit of our 10,000 members. If you want a disciplined expert in the area of Project Portfolio Management Cindy is one of those experts.
LinkedIn User
I had the pleasure of being Cindy's direct report at IHS Markit for 5 years. Cindy was an excellent manager that really cared about the success of everyone on her team. She created an atmosphere that promoted innovation, which helped to drive and motivate employees. She was knowledgeable in multiple areas of IT which contributed to our ability to collaborate and define shared processes. I enjoyed my time working with Cindy and know she will provide the same value to any team.
Joseph Nordlinger
Cindy is a dedicated thought leader in the Project Portfolio Management Discipline. She has contributed immensely to the advancement of this important domain area through hard work as a steering committee member of Project Portfolio Management Professionals (PPMP). She helped to identify compelling topics, evaluate potential speakers, and contributed her own expertise and best practices for the benefit of our 10,000 members. If you want a disciplined expert in the area of Project Portfolio Management Cindy is one of those experts.
Credentials
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Organizational Change Management Essentials
Professional DesignationsMar, 2022- Oct, 2024 -
ITIL Foundation Level - ITIL 4 Edition
PeopleCertDec, 2020- Oct, 2024 -
ITIL Foundation - ITIL v3 Edition
PeopleCertJan, 2016- Oct, 2024
Experience
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CDW ServiceNow Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Strategic and Innovation Advisor – Service Management Executive Leader
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Jul 2021 - Present
Define, guide and implement innovation programs / accelerators – governance, portfolio mix and business direction. Build an ongoing maturity and adoption of our customer’s ServiceNow instance through Maturity Assessment. Deliver breakthrough experiences in defining “just-in-time” path, from current state to recommended future state, outlining the best-fit journey. Drive delivery and business expectations by evaluating the ongoing effectiveness of current plans, programs, and initiatives; lead process delivery; develop program and process optimization strategies. ♦Creation of a multi-phase maturity action plan that includes identification of assumptions and dependencies, as well as a defining the benefits, estimated timeline, scope and cost of opportunities. ♦Build a strategic path for the customer's business and technical challenges, and form innovative ideas to resolution. ♦Deliver a best-practice view of the future, incorporating a business-led approach and design a custom plan for ongoing ITSM and toolsets. ♦Implement roadmap outlining a recommended path for service management maturity that aligns with overall business goals and objectives. Show less
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GlideFast Consulting
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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VP Advisory & Innovation Strategy Services
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Dec 2021 - Mar 2022
Define the strategic direction to grow the Advisory team in optimizing high-value scopes and support implementing standards and processes. Build strong relationships through business agencies to define viable approaches and methodologies relevant to standards and best practices. Review and help develop the innovative strategic direction to define business focus, targets, and guidelines while providing clarity with an understanding of key business deliverables and drivers. ♦Review and formalize implementation activities through key strategies to deliver added value in exceeding customers expectation. ♦Ensure ongoing and consistent review of implementation activities, develop a collaborative direction. ♦Mentor and guide colleagues for consistent customer support through training and development practices. ♦Engage direct team to involve colleagues in decisions and direction towards a cohesive delivery. ♦Develop partnerships through continuously advancing services to enable results for the customer. Show less
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Senior Advisory Business Consultant
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Jun 2020 - Dec 2021
Designed and led consultative interactions with customers for Service Management practices. Building and developing trusted relationships as an advisor with customers, partners, across the ServiceNow Solutions team. ♦Served as a thought leader and trusted advisor in partnership with internal ServiceNow Solutions teams. ♦Fostered value by engaging adoption for Center of Excellence (COE) within the ServiceNow platform. ♦Engaged to contribute subject matter expertise to devise best practices, white papers, and facilitate workshops/trainings. ♦Cultivated continuous improvement of delivery and advisory services processes, maturing portfolios, capabilities, and best practices to exceed customer expectations. ♦Partnered with clients to recommend tactical solutions and advance key initiatives through identifying challenges/gaps that can benefit from process improvements. ♦Established and matured roadmaps to ensure full adoption and maturity of Enterprise Service Management. ♦Led end-to-end service strategy implementation, building strong rapport to guarantee a winning customer experience. Show less
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IHS Markit | Technology
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United Kingdom
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Information Services
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1 - 100 Employee
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Director of IT Asset and Configuration Management/Global Process Owner
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Jan 2015 - May 2020
I led ServiceNow cloud-based platform supporting all areas of IT Service Management (ITSM), including Discovery/Configuration Management, and asset management operations across hardware/software.♦Established processes for data management to support governance initiatives; asset and platform management of services and processes.♦Identified opportunities to reduce frequency/eliminate service impacting events by analyzing trend data and proactively mitigating recurring issues. ♦Managed IT Asset and Configuration Management Team; internal resources, external contractors for hardware/software licensing. Collaborated with executive leaders, third party vendors and auditors.♦Managed software licensing, compliance/audit activities.♦Managed cross-functional teams, established priorities, and allocated resources.♦Evaluated and developed configuration management system standards, processes/procedures; ensured compliance. ♦Analyzed proposed changes to configuration management system; partnered with end user and platform team. ♦Authenticated service configuration; ensured standard/contractual compliance with vendor management team.♦Formalized dashboards for Configuration Items (CI) discovery. Consistently analyzed for increased efficiency.♦Implemented and scoped configuration management processes/functions. Defined items to control and document.♦Evaluated existing asset management systems. Designed, implemented, and managed ServiceNow for more efficiency.♦Analyzed, recommended, and delivered IT asset management. Approved scope, implemented processes/standards.♦Interfaced with change/problem/network/release management, IT operations, logistics and finance teams. Show less
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Director of IT PMO Governance
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Jun 2011 - Jan 2015
In 2011, I was appointed by leadership to assume responsibility for the ServiceNow corporate initiative to improve department workflow efficiency, prioritize projects and eliminate process gridlock.♦Analyzed effectiveness of Service Management program; recommended/implemented enhanced methodologies and software tools. ♦Identified gaps from unknown domains/previous audits. Detected undiscovered networks using ServiceNow and approved tools.♦Structured data delivery/reporting with SQL edition, version, location, AD Domain, IP, environment; (dev, test, stage, prod), CPUs and clusters. ♦Captured/documented internal/external usage, determined accessibility by customer product/application. ♦Collaborated to share expertise and improve project quality and efficiencies. ♦Led Project Managers on simultaneous software development, merger, acquisition and infrastructure projects from intake through implementation, utilizing Agile methodology.♦Introduced IT governance strategies to align scope/project delivery.♦Launched tools and strategies to define and implement standard guidelines and processes across PMO. ♦Implemented SharePoint-based automated demand intake workflow tool for streamlined approach to updating project plans. Defined standard processes and ensured adherence to guidelines.♦Established automated submittal and approval tool to define project priorities. ♦Developed analytics, reporting and metrics to disseminate portfolio health/status for stakeholders and management. ♦Researched new vendors and tools to incorporate into PMO. Partnered with vendors to manage assets and obtain software licensing. ♦Automated change request forms to ensure efficiency of change management process.★Assessed and deployed unified communications tools; Lync/Skype for Business/WebEx for 8000 staff. Reduced cost from $2.4M/year to $720k/year.★Initiated and delivered Enterprise Portfolio Management Tool (EPM), for project intake, prioritization, usable framework, and status. Show less
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Principal Project Manager – IT PMO
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Feb 2007 - Jun 2011
When I first began my career at IHS, I developed and managed U.S. matrixed, global PMO organization; supported development and integration of systems project/programs. ♦Partnered with business and Software Development Teams to build and adopt solutions for improved efficiency.♦Initiated, delivered and trained on prioritization and project tool.♦Documented and reported project/program status to executive leaders. Established roadmap for each business line pillar for overall project prioritization.♦Drove coaching strategy for train-the-trainer sessions, instilling a consistent process for project status and well-articulated structure.♦Structured on-boarding processes into the PMO organization.★Deployed simultaneous project with $250M portfolio in 60 countries, using Agile and Waterfall methodologies. ★Achieved CMMI Level 2 certification.★Led 2011 initiative to redesign IHS.com website. Show less
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Lead Project Manager – Finance | Project Manager I, II- PMO
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Jan 1997 - Feb 2007
Facilitated Business Process Modeling sessions for E-Business, I-Web and Corporate Accounting organizations. ♦Utilized XBML (Extended Business Modeling Language); built on a foundation of tools and techniques provided by what, which, where, who and when models. ♦Developed activity-based costing diagrams, data models and workflow diagrams, to improve profitability and efficiency by linking risks, controls, issues and recommendations. ♦Managed Regulatory Accounting Project Team to plan deliverables, facilitate sessions, review quality of deliverables and present findings to process owners and upper management. ♦Documented financial controls utilizing Business Process Modeling methodology for Sarbanes Oxley (SOX) compliance. ♦Co-organized and lead customer focus groups in order to drive direction of the Agile methodology. ★Successful rollout of Agile methodology used company wide. ★Implemented business process model to achieve SOX compliance, standardized processes to mitigate future financial risks. Show less
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Education
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1997 - 2000
University of Phoenix
Bachelor’s Degree, Business and Information Systems
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